Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.3
848 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
Contact Dealership

9645 Auto Center Dr

Elk Grove, CA

95757

Directions

By Type

Showing 848 reviews

November 12, 2024

I had an appointment at 7:45 am for an alignment. I went to breakfast came back my car didn't move. Then sitting at the lounge my car just was moved back and forth. Till I said cancel my appointment. More

by SHYD150
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 12, 2024

When they tell me the vehicle should take extra number of hours. They’ve always done it faster than what they allowed for the vehicle to be repaired. Excellent service. More

by SGREY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 12, 2024

They made Scheduling and correcting the multiple recalls for my vehicle such a breeze! Every staff member we interacted with was pleasant, helpful and knowledgeable. 10 outta 10! More

by mrslemus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth, customer service representative
Report | Print
November 12, 2024

Elk Grove ford never disappoints. Have purchased many cars from them and will continue to do so. More

by Bryon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bhatia
Report | Print
November 10, 2024

We were greeted immediately. The work on our car was done much quicker than estimated. Very pleased with the experience. More

by JDYER7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Oliver
Report | Print
Nov 11, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 10, 2024

Overall, the dealership did well. I just hoped they could serviced my car faster and advised me that my car will stay there for 2 days! They did not even gave me an option to take my More

by TPLAW219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 07, 2024

Good dealership great service. We have bought our last four vehicles here and most likely buy our next as well. It has the home town fill. More

by palmergolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. Cale and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 07, 2024

Always very professional and on schedule. Would be nice if carwssh and detail was up and running again! More

by TOBY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Elk Grove Ford responded

Toby, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 07, 2024

Mike was extremely helpful. Explained what they needed to do to locate the potential problem. More

by VICED2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Nov 07, 2024 -

Elk Grove Ford responded

Vice, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 07, 2024

I went to your dealership for an oil change on Tuesday 11/5 and today (Wednesday) I find spots of fresh oil in my garage under my car. I’ve owned my car since 10/2014 and never had a leak till I brought m More

by Michelle Gacayan
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na
Report | Print
Nov 11, 2024 -

Elk Grove Ford responded

Michelle, We're sorry you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

1
2
...
85