Elk Grove Dodge Chrysler Jeep Ram

At age 53, this was the first trade-in I've ever made. Previously, this was handled by my father and ex-spouse who liked to take charge. Selling my 2007 Jeep Liberty would have been the best thing to do b Previously, this was handled by my father and ex-spouse who liked to take charge. Selling my 2007 Jeep Liberty would have been the best thing to do but I owed money on it and felt it might be hard to find someone able to take over payments. My Liberty was in mint condition, with VERY low mileage and I had leased it in 2007, giving my son my nice '92 Blazer. Leasing is only OK if you have zero/little money and no trade; will not lease again, ever! I went in later in the evening due to the heat and mostly to look, ended up buying a VERY nice 2010 Jeep Wrangler Rubicon. I didn't need the top line of anything, never had the top before, I just liked the safety/height of the Jeep and rollbar features and of course, the way it looked. I do wish I had looked at the new Jeeps before jumping into the one I bought as much as I love it. At my age I know better and will remember to take more time to look if there's a next time. I also should have come back the NEXT day to start/finish business as I was getting tired and not feeling so well and the staff were definitely ready to go home I'm sure, however nice and professional they were - and they were both. There was a misunderstanding that happened during the paperwork session, on the dealership's part and on mine. Since I had not traded in a vehicle before, I didn't know how equity works and the misunderstanding occurred as staff didn't clarify this to me since they figured I knew, well, I did not and I was given a specific figure. I think a valuable lesson was learned all around, I know I learned from it. I want to say that Steve, Matt, and Charlie are very nice folks and that Charlie worked very hard to get me the best interest rate and that is very much appreciated. The snafu that occurred was explained to sales manager, Massad Saeed, over the next few days and he listened patiently as I told him what was and was not said nor explained to me. He's a very nice, likeable, fair man and he made the situation right as it was to have been to my understanding, so thank you Massad for being a very fair manager and correcting the situation. I did ask Massad to ask staff to explain in more detail about equity when you trade in a vehicle since someone such as myself had no experience or knowledge about what happens and most dealerships figure people do. If you have any questions or are unclear, ASK, and then ASK for it in writing if necessary, ask to see the math and make sure you understand it. Ira Carter later showed me the basic functions on the Jeep which I really needed to know, thanks! Thanks to Matt for being a really nice, non-pressure sales guy...you're all really nice people and got together the needed items for my used Jeep. I do wish the CD had come with the Jeep or that manufacturers included paper manuals; crazy that they don't and it should be a LAW that the manual is included for obvious reasons. More

Came in looking for a used diesel truck and left with a new 2012 2500 Ram. Travis and Gordon worked very hard with me to find the right vehicle at the right price. Even though I left spending much more tha new 2012 2500 Ram. Travis and Gordon worked very hard with me to find the right vehicle at the right price. Even though I left spending much more than I originally intended, I now have a new vehicle without the worries of what the previous owner may have done. Overall I am pleased with the experience of buying a new car, which can be a daunting ordeal. More

We went to Elk Grove Dodge to see a specific car. We met with Jeremy and he told us everything we needed to know about the Chrysler 300 we were looking at. Although it was more expensive than we had hoped, with Jeremy and he told us everything we needed to know about the Chrysler 300 we were looking at. Although it was more expensive than we had hoped, him and Gordon were able to get us a great deal. They went above and beyond what was expected and we were able to drive the car home that night. We feel we got a great deal and are extremely happy. Thank you so much Jeremy and Gordon. Staci Woltkamp p.s. Ask Jeremy to see his album....his son is adorable!!!! More

We had a great experience with Victor Macias. Victor was very friendly and helpful with what we were looking for and getting us what we wanted.Victor was very knowledgeable about the Jeep we were looking fo very friendly and helpful with what we were looking for and getting us what we wanted.Victor was very knowledgeable about the Jeep we were looking for and did a GREAT job in finding the exact one we wanted. We are very please with our experience and will let everyone know how well we were treated at Elk Grove Chrysler Jeep Dodge Ram dealer and the great job that Victor Macias did. Thank you, Mary Keiser More

Rick was exceptionally helpful, friendly, and professional. He'd left for the day but turned around and came back to the dealership to help us. Shak was great, too! professional. He'd left for the day but turned around and came back to the dealership to help us. Shak was great, too! More

Best car buying experience I have ever had. Elk Grove Dodge bent over backwards for me to ensure I was a satisfied customer. And that I am! I did and enormous amount of research and price shopping for Dodge bent over backwards for me to ensure I was a satisfied customer. And that I am! I did and enormous amount of research and price shopping for the 2012 Dodge Ram 1500, Outdoorsman Edition. Searched the entire Western United States and could not find a better deal. Even Dave Smith in Idaho couldn't match the deal. Thank you so much for the great experience and hospitality. I will defiantly refer my friends and family to Elk Grove Dodge. Regards, Aaron Nevada Resident More

Overall, I had a very good experience with Elk Grove Dodge/Chrysler/Jeep. The only bad thing I can say is that I wish I had received a little more money for my trade-in, but that's more of a consequenc Dodge/Chrysler/Jeep. The only bad thing I can say is that I wish I had received a little more money for my trade-in, but that's more of a consequence of me deciding to trade in a vehicle (instead of selling it myself). You'll almost always get more money from a car by selling it yourself (but also have to deal with the hassles of it). Travis McDonald (sales) was first-rate. He was very helpful, knowledgeable, and personable, and I got a fantastic deal on a brand new Dodge Charger. I couldn't be happier with the vehicle, the price, and the interest rate, and would definitely go back to this dealership in the future. More

After a poor experience with service months before, I came back to this dealership to "look at" the chrysler 300 because this was the closest dealership to my home. I was determined not to give this deal came back to this dealership to "look at" the chrysler 300 because this was the closest dealership to my home. I was determined not to give this dealership my business ever again. I was initially greeted by the sales manager, Gordon Williams. Being straightforward as I am, I was quick to make my intentions clear. I was only looking and would not buy here for anything. The always smiling and professional Gordon did not skip a beat. After hearing a brief synopsis of my grievance, he was determined to make it right and win my business back. He had Elijah and Travis(I believe) show me a new 300. I had brought my two young daughters with me and Elijah was just wonderful with them. To this day, they ask for Elijah anytime we come to the dealership! Anyway, I was limited on time, so I left without test driving. In the meantime, I had inquired about the costco program online and set a time to return to the dealership to check out pricing. Unfortunately, I was not aware of the different sales teams ( Gordons team vs online team). Once I had arrived apparently I was now an "internet/on-line customer. Gordon greeted me, then graciously turned me over to Victor Macias. Although Gordon could have essentially washed his hands of me, he instead made sure my sales person knew my story so I was given extra care. He also participated in the negotiations and went out of his way to make it happen. Victor Macias was excellent and patient thru the process of me actually picking " the one". It ended up being an all day affair that ended with me driving away in my dream car. After the purchase, I had a few questions/concerns. Once again, although technically I was not his customer, Gordon went above the call of duty to smooth things out and make it all right. His genuine care and concern for customers is undeniable. He undoubtedly is the reason I can say today that I am a returning customer. Gordon also set me up with THE BEST service representative J.B. J.B. is efficient, friendly, communicative and an absolute delight to deal with. Elk Grove Chrysler should be honord to have such a Team as these men working for them. More

Jeremy Remillard was very easy to work with. He did not hound me or pressure me like other salesman. Past experiences buying a car have not been good, but Jeremy made this one enjoyable. Thanks Jeremy for hound me or pressure me like other salesman. Past experiences buying a car have not been good, but Jeremy made this one enjoyable. Thanks Jeremy for all the help. More

I had the luxury of working with Jeremy Remillard. I spent a lot of time researching specific vehicles. I found that I wanted a Chrysler 300 C with particular items on it. After speaking with about 10 spent a lot of time researching specific vehicles. I found that I wanted a Chrysler 300 C with particular items on it. After speaking with about 10 different Chrysler dealers, I have found that Jeremy Remillard at Elk Grove Dodge Chrysler Jeep was the only one able to provide me what I was looking for with the best price. In fact, Jeremy got me a deal that was $1,000 cheaper than all of the other dealers. I highly recommend Jeremy; he was very helpful and knowledgeable about the products. If you are looking to buy a car, don't waste your time at other dealers; ask for Jeremy Remillard at Elk Grove Dodge Chrysler Jeep. Tell him David O'Hara sent you. ;-) PS If Jeremy's manager is reading this, he deserves a raise! More