Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Eddy's Toyota of Wichita - Service Center
Wichita, KS
226 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
226 Reviews of Eddy's Toyota of Wichita - Service Center
Sort by
July 30, 2021
I have always used this dealership so I purchased my cars and they have excellent customer service because of covert sure do miss the cookies and the popcorn LOL and they have excellent customer service because of covert sure do miss the cookies and the popcorn LOL More
by rmcadoo1
Employees Worked With
Lesson
July 29, 2021
The service was great and the service manager was helpful and efficient! I liked how they texted me after I dropped off my car about other things that my car needed. and efficient! I liked how they texted me after I dropped off my car about other things that my car needed. More
by Sun
Employees Worked With
Leeson Mouangdy
July 29, 2021
I can’t express enough the satisfaction of this dealership and especially their employee Michael Page. As we turned into the parking lot of the motel where we had reservations, two engine lights a dealership and especially their employee Michael Page. As we turned into the parking lot of the motel where we had reservations, two engine lights appeared on the dash and a notice to take my auto to my dealer. Because we were over one thousand miles from my dealer, my phone showed that we were about eight minutes from Eddy’s Toyota. I tried calling but it was after hours so the next morning (7/28/2021), we drove to this dealership and explained to Mr. Page that we were passing through Wichita on our way home to Tucson, AZ and that we would appreciate anything he could do to help us. Within 10 minutes he had the car in the shop and us in the courtesy waiting area with coffee. He came back in about 15 minutes with an update that it was a safety recall and they had the part and could have it installed in about an hour. Not only was the part replaced, the car had been washed and vacuumed- it looked like new. We have since driven home to Tucson, a distance of 1078 miles and the car drives like new. This is the best dealership I have ever had any association with. If I ever drive through Wichita again I will drop in and have my oil changed or something because of the great friendly service. More
by Don August
Employees Worked With
Page, Michael
July 21, 2021
Very bad service experience:*Driving my car with Very bad service experience: *Driving my car with handbrake still pressed instead of an apology I was told that's what happens when we pay 10$hr to p Very bad service experience: *Driving my car with handbrake still pressed instead of an apology I was told that's what happens when we pay 10$hr to people. *My seat was all messed up, ac setting all messed up and radio on. *After taking appointment was told 1hr and took 1.5hr for oil change and tire rotation. *I specifically told not to wash my car and guess what it was washed all wet not even dried. *Was told that they will be giving me an estimate for coming up services which needs to be done and the check list of the things they checked that never happened *I was given the key after the service was done and was told that the car is parked somewhere out side really. I had my kid with me so I let it go other then that I would have a talk with whoever was in charge. Well thanks for the service and now my cars are never coming back there. More
by Fahad
Employees Worked With
Don't know and don't care they are all employees of eddys toyota
July 17, 2021
Had some major work done on my Corolla and it was completed a lot earlier than expected. Great service, thanks Tim Brown your updates were very welcomed. completed a lot earlier than expected. Great service, thanks Tim Brown your updates were very welcomed. More
by Marylou
Employees Worked With
Tim Brown
July 11, 2021
I trust them. Always professional and answer all my questions. Get me in quickly when I need service. There does need to be some seating for larger people. questions. Get me in quickly when I need service. There does need to be some seating for larger people. More
by cjbesco
Employees Worked With
Tyler
July 09, 2021
Professional service on every level. Work was done on time and within quoted price range. Even included car wash and vacuum. Again, great customer service time and within quoted price range. Even included car wash and vacuum. Again, great customer service More
by mrbap
Employees Worked With
Gerardo
July 08, 2021
Over promises, fails to deliver. Twice, I’ve been Over promises, fails to deliver. Twice, I’ve been offered a “free” tank of gas with vehicle purchases from sales, but those seem to involve me ret Over promises, fails to deliver. Twice, I’ve been offered a “free” tank of gas with vehicle purchases from sales, but those seem to involve me returning to the dealership for more sales pressure. Took my pristine, detailed truck in for a simple service job, left with it looking someone carelessly sprayed it with soap water and left spots and streaks all over it. When asking for it to be corrected, I was told that the “guys” might have some time later today and that it’s company policy to “wash” incoming vehicles. If this is the care they put into washing vehicles, I can only guess what the rest of the service looks like. They seem only concerned with satisfaction surveys and not the actual customer. More
by Mwoods67037
Employees Worked With
Service Department, Customer Relations
