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Eddy's Toyota of Wichita - Service Center

Wichita, KS

3.9
226 Reviews

226 Reviews of Eddy's Toyota of Wichita - Service Center

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June 09, 2023

If you don’t diagnose your problem they charge $120 even if you pay for them to fix it I told them fluid leak. $120 anyway. New radiator - $900 plus the $120 More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry West
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Eddy's Toyota of Wichita responded

Hi JR, We're so sorry we let you down during your recent visit with us. Thank you for sharing your feedback. We've taken your review to heart and would love the opportunity to speak with you. Can you call our Customer Relations Manager, Ashley, at 316-652-2122? Customer satisfaction is very important to us and we look forward to speaking with you soon. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Jun 09, 2023 -

JR responded

Most places charge for diagnostic which is understandable. Not eddys. 119.95 to diagnose. Even if you spend $900 on the repair you do you keep the 119.95. Good way to cheat customers out of extra money. How many times a day does someone come in and can’t name exact work to be done. Many. Each getting 119.95 plus tax.

December 02, 2022

Scheduled two things to do in one day, got to Eddy’s early they got us in to Service Department didn’t make us wait till our time. We live west of Wichita by getting us in early to Service Department we More

by Bruce McAnally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Eddy's Toyota of Wichita responded

Hi Bruce, thank you for trusting us with your service and we are glad you had an excellent experience! Thank you for your kind words. We look forward to working with you again for your next service at Eddy's Toyota. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

November 14, 2022

The service department was fantastic. Very prompt and very courteous. Very good at explaining things. More

by ccolelopez12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Kennedy and there was another gentleman that greeted me. Not sure of his name
Nov 15, 2022 -

Eddy's Toyota of Wichita responded

Thanks for the awesome review, ccolelopez12! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

August 22, 2022

I had an emergency tire replacement. They had to hunt down the tire match. The Service Advisor kept me very informed along the way. She got the job done. Done right. And I never had More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catalina Maples
Aug 23, 2022 -

Eddy's Toyota of Wichita responded

Hello thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

August 17, 2022

Never received my Nissan’s inspection report. Supposed to get email but never get any response. Rude More

by mahfuz1510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Herschel Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Eddy's Toyota of Wichita responded

Hi mahfuz1510, we would like to apologize for your negative experience at our dealership. We'd like to learn more about your specific situation and make things right. Please call our Customer Relations Manager, Ashley, at 316-652-2122. We look forward to speaking with you and working towards earning back your business. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

August 10, 2022

I am very please with the service department. My car was over heating. The problem is now fixed. . More

by Jozette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry West
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2022

I didn't have an appointment, check engine light came on on way to work. They were able to get my car in diagnosis the problem and got it fix in a day. They also gave me a ride. To and from work. Thanks More

by Prius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry West
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Eddy's Toyota of Wichita responded

Hi Prius, thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations! It’s our pleasure to help customers like you. Have a wonderful day! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

July 16, 2022

Very professional and provided service within timeframe they quoted. No attempt to upsell. I would go back. More

by Paknauff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Eddy's Toyota of Wichita responded

Hi Paknauff, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

July 08, 2022

Always can count on Toyota service dept . They also provide refreshments while you wait ! I will always go back ! Thank You Toyota! More

by daughtry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Eddy's Toyota of Wichita responded

Hi Daughtry, thank you for the kind review. It's makes so happy for you to say "Always can count on Toyota service dept!" We look forward to working with you again for your next service at Eddy's Toyota! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

June 21, 2022

Nice service process. Communication seems good. Outcome was good. It’s expensive, but if you have problems, they don’t resort to guessing. More

by slivingston2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Eddy's Toyota of Wichita responded

Hi slivingston2, thanks so much for sharing your feedback about our service. We are glad you had an excellent experience! We appreciate your business! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207