Eddy's Toyota of Wichita - Service Center

Quick, great service Brought my truck in pretty dirty. Got an oil change, they found a nail in my tire, and managed to get a vast majority of the dirt off. Brought my truck in pretty dirty. Got an oil change, they found a nail in my tire, and managed to get a vast majority of the dirt off. More

Don't buy tire and wheel warranty or get service So I have been going to Eddy's a few times which has been a disappointment but not for the cost. 1st had an older car which they replaced the air bag So I have been going to Eddy's a few times which has been a disappointment but not for the cost. 1st had an older car which they replaced the air bag on warranty but I asked if they would look at because the airbag light was going on and off and the dash clock didn't work. That would cost $80 just to assess what it is. Second bought a new vehicle to me and invested in tire wheel warranty, which since the nails didn't have enough wear on them the claim was rejected. So thinking I was covered under warranty had Eddy's replace the tires well didn't ask if I wanted a wheel alignment did it anyway. The truck pulled to the right after picking it up 3 to 4 visits later and a technician that needs to drive 17 miles to figure out that it is the tire after rotating the tires three times. Biggest disappointment is the only kept driving the truck over and over just so they could tell me they are not at fault and I still need alignment. They only aligned one tire 1° for $80. Just watch what they do and if go in for warranty/recall hope nothing goes wrong because it will just cost you more money. More

I had a recall taken care of. No pressure to add on service. Scott was my contact who did a good job Good job Scott. Scott was my contact who did a good job Good job Scott. More

excellent customer service I was kept very informed on status of car and estimated times which they adhered to. Also, they provide a shuttle service which is great. I was kept very informed on status of car and estimated times which they adhered to. Also, they provide a shuttle service which is great. More

Great first service This was my first service experience. Everyone one very friendly and professional. Work was done in no time and I left with a clean car This was my first service experience. Everyone one very friendly and professional. Work was done in no time and I left with a clean car More

Great service Christian was great and very helpful! I got all of my request done. Easy to make an appointment. Always give me advice to maintain my car. Christian was great and very helpful! I got all of my request done. Easy to make an appointment. Always give me advice to maintain my car. More

Excellent experience I thought maintenance required light meant I needed an oil change- that's what I scheduled. When I got there Shane told me it actually meant my tires I thought maintenance required light meant I needed an oil change- that's what I scheduled. When I got there Shane told me it actually meant my tires needed rotation. He told me it would be an hour. A little over an hour later my car was ready. They had to fix one tire- but because it took longer I was charged nothing! I was afraid to go to a dealership for maintenance because I'm always worried that it will cost an arm and a leg- this experience has given me reason to trust. More

Acknowledge the customer. I was directed to service writer when I arrived. I was told this person would help me. I assumed (my mistake) he was working on my order. No, a ful I was directed to service writer when I arrived. I was told this person would help me. I assumed (my mistake) he was working on my order. No, a full two minutes later he looked up at me and asked my name. As I was standing there, I am thinking he had found me in the computer, but he was ignoring me while doing something else. Very rude. Your car wash offer needs work. You may have sprayed the car but you did not wash it and you left water spots all over the car. More

Service Appointment I had excellent assistance by Devin. .he patiently answered my questions & concerns. He checked to make sure everything that needed done could be do I had excellent assistance by Devin. .he patiently answered my questions & concerns. He checked to make sure everything that needed done could be done in one appointment . The work was done with no problems so far. They even cleaned my car which I consider a bonus for me since I don't have to do it now! More

Turned away from my Toyota 2 year service guarantee I went to Eddy's Toyota on Friday, October 28th to receive my 25,000 mile safety service. I was told by the the service department that I was too far I went to Eddy's Toyota on Friday, October 28th to receive my 25,000 mile safety service. I was told by the the service department that I was too far over the 25,000 miles to receive the tire rotation and fluid check. I was at 26,700. I tried to tell the gentleman that we just got back from a week's vacation in Colorado. Did not make any difference. This is a free service paid for by Toyota Motor Company for 2 years on a new Toyota vehicle purchase. I was told if I wanted my tires rotated I could pay for it. Now I am wondering if I will even be able to get my 30,000 mile check up. More