Eddy's Toyota of Wichita

Liz worked for three weeks before we even stepped on the lot. I made a request online and she had our information ready to go when we arrived. We made an appointment with her on a Saturday so that both my lot. I made a request online and she had our information ready to go when we arrived. We made an appointment with her on a Saturday so that both my husband and I could be there. Liz showed us a variety of options that were in the criteria we requested. I never felt that she was pushing us towards one vehicle. When we left the lot, we were both very happy with our experience and purchase. Thanks so much, Liz! More

When I parked at the dealership, I was immediately greeted by staff outside who pointed me in the right direction. Since the person I had spoken with on the phone was busy, Ryan took over and helped m greeted by staff outside who pointed me in the right direction. Since the person I had spoken with on the phone was busy, Ryan took over and helped me test drive a few cars. Although it took some time to make a deal, I feel like I made the right decision by dealing with Eddy Toyota. The customer service was phenomenal. More

When I walked in the reception was very busy but the receptionist was friendly and paged a sales employee. Dennis Malone came over and discussed with the about the vehicle I wanted which was a Rava4. receptionist was friendly and paged a sales employee. Dennis Malone came over and discussed with the about the vehicle I wanted which was a Rava4. We went through the details and I was satisfied and took the car home. I had wanted to go to different dealerships but I got the deal so I didnt see the need to go elsewhere. Infact I asked for his business cards incase my friends need a car and will definately recommend Eddy's Toyota. NB: My only concern is the bathrooms . They need to be checked every 15 mins due to the traffic I observed while there. Also the drinks area needs to be kept clean at all times. More

We feel Liz worked very hard to put our car deal together. She lead us to make a "buy decision" without making us feel "sold". Her product knowledge was excellent as well as her interest in provid together. She lead us to make a "buy decision" without making us feel "sold". Her product knowledge was excellent as well as her interest in providing the best product to fill her customer's needs. You only have to work with Liz for a short while to feel that she is a person of honesty and integrity. This aura goes far to make a customer feel comfortable making a major expenditure such as a new car. Norma and I would certainly be comfortable recommending Liz to our friends and relatives. More

My wife and I purchased our van at Eddy's in 2009 and had a great experience. When we decided to replace our second vehicle Eddy's was at the top of the list and was our first call. When it was apparen had a great experience. When we decided to replace our second vehicle Eddy's was at the top of the list and was our first call. When it was apparent that the dealership was not going to be competitive in price negotiations with other dealerships listing we started looking at other dealerships but still kept Eddy's on the list. Eventually Eddy's ended up with a truck that was within my budget and the we made a sale even though there were some misleading. If you see something in the way of a discount/special offer on their website you better ask for an internet sales person,,,,,it's in the small print. At the end of the day we could not get my tag off of my trade-in and the salesman said he would have it removed for me and have it for me when I brought the new vehicle back for a detail clean up. After multiple calls to see if he was able to remove it, of which every time he said he hadn't but would get it done, I decided to stop by and see about removing it myself. My trade-in had already been moved offsite and no one knew the location of my tag. After about 20 minutes of walking around one of the detail guys said that it was probably in the trash. This guy was kind enough to actually get in the dumpster and dig around and eventually find it. He is probably the only reason I am not giving the lowest rating possible. When it comes time to purchase another vehicle I will start at another dealership. More

I set out one day to look at three different makes of cross-over type vehicles. Eddy's Toyota was my third stop. One of my sons had worked previously with Mark Smith, my son called Mark, and Mark foun cross-over type vehicles. Eddy's Toyota was my third stop. One of my sons had worked previously with Mark Smith, my son called Mark, and Mark found me in the parking lot very shortly after my arrival. I told him what I had already looked at and test driven and he immediately knew I needed to look at the Rav 4. Unfortunately, there was only one on the lot and it was pre-sold. We were able to look at it but not test drive it. The next morning Mark texted me early to tell me the vehicle I was looking for had just come in. I texted back, 'we'll see!'. I couple of hours later I was at Eddy's Toyota to look at this Rav 4 Limited, and a few hours after that I knew I was purchasing this vehicle. Mark is very knowledgeable about the vehicles he shows and I was very impressed with the training he gave me when I took delivery of the vehicle - navigation system, setting up bluetooth, all the audio, etc. I also felt the trade-in value given for my 'old' vehicle was very fair and exactly what I had hoped for. More

Buying a 2009 Hyundai Accent. I test drove this car the first part of February 2013 and the check engine light came on. When I returned to the dealership and told them that the check engine light came on t first part of February 2013 and the check engine light came on. When I returned to the dealership and told them that the check engine light came on they said that they would have the service dept. look at it and fix it. Which they did. I did all the necessary paperwork required and drove the car home. That evening the check engine light came on again, so I returned the car to them and they said their service department would check it out, which they did. According to their inspection, the head gaskets were blown and it needed a new engine which would take approximately three weeks to get. That would put it at about the 19th of February. I contacted them on the 19th of February and I was told that the first engine they had been going to put in was no good and they were getting a second engine which would push the date back to the 19th of March.I contacted them on the 19th of March and was told that they were NOT going to be replacing the engine but only the head gaskets and it would be done the 29th of March. I contacted them today and was told that it would be done Monday!!!! I blew up and told them if it was not done by MONDAY I would be contacting an attorney. In addition to the service problems, I received the run around on the loaner car. They give me a loaner car and the tag expired the 28th of February. So when I contact them about the tag issue, the dealership tells me I can DRIVE the car out there with an EXPIRED tag and IF I get a ticket, the dealership would pay for the ticket but it would still go against my driving record. I was not willing to take that risk, so I parked the loaner in my driveway where it sat for two weeks. Thats how long it took for them to get me a current tag. All in all what was supposed to have been an exciting experience turned into an ongoing nightmare!!!!! More

I had a fun time with Travis on buying my Tundra. I told him I promised I was going to Chevy when I was done with him. After talking with him I never let and bought the truck. I felt he was very honest wi him I promised I was going to Chevy when I was done with him. After talking with him I never let and bought the truck. I felt he was very honest with me. My wife and I had a great time and will be back. Thank you Travis you were very professional! More

Ian was friendly, well informed and efficient. He kept me advised while we waited for the car to be shipped to the dealer and then had it prepped and ready when I arrived. me advised while we waited for the car to be shipped to the dealer and then had it prepped and ready when I arrived. More

I visited two dealerships the day I purchased my car. The other dealership was like the old way of cars sales that you spend a lot of time waiting and you get the feeling that you are not getting a good The other dealership was like the old way of cars sales that you spend a lot of time waiting and you get the feeling that you are not getting a good deal. It was the total opposite when I visited Eddies Toyota. The experience was warm and very friendly. I felt good about our purchase and the care to make sure all is going good after the sale. I dealt with two great sales associate’s that made the process wonderful. More