Eddy's Toyota of Wichita

We have purchased a total of 7 new Toyotas from Eddys over the years, and always had a good experience, however, the last 3 purchases involving Blake Silsby and then Landon Sparlin, have, BY FAR been th over the years, and always had a good experience, however, the last 3 purchases involving Blake Silsby and then Landon Sparlin, have, BY FAR been the most pleasurable. The friendliness, eagerness to please, and no-nonsense honesty was very refreshing. In our 50+ years, we have purchased MANY vehicles, from various dealers, had some BAD experiences, alot of frustration and at times been disgusted by the many sales "games" we have had to endure, and have vowed to never return to some of those dealerships. We are very happy Toyota owners, and have vowed to be forever faithful to Toyota-and especially Eddy's in Wichita. You have customers for "life" in us-should we EVER need another vehicle, you can count on seeing us on your showroom floor! Keep up the GREAT CUSTOMER SERVICE, it makes Eddy's stand out in the crowd!!!! THANK YOU, LANDON AND BLAKE!!! WE LOVE YOU!!!! Bobby and Brenda Hiebert More

First of all; Reason for Visit: Came in to find a way to create an anchor point in the front of the bed of my 2005 Toyota Tacoma so I could secure a small camper I had purchased that had anchor points in th create an anchor point in the front of the bed of my 2005 Toyota Tacoma so I could secure a small camper I had purchased that had anchor points in the front of it that would connect to anchor points in the bed of the pickup, which the 2005 Toyota did not have! Thought maybe I could find a method of using the front bed mounting bolts that I could use. Landon was outside on the West end of the Dealership, I could not find your Parts Dept., so I asked Landon for directions, he offered to walk me in and show me where it was, and asked what I needed, so I informed him what I was looking for. after talking with the parts dept. and not coming up with what I needed, Landon suggested I should take a look at one of the trucks on the lot, which had a longer 6 foot bed whereas mine was only 5 foot, and the camper was 6 foot, which still would have worked, except there was no anchor points to use. Anyhow, I test drove the new truck, handled excellent just like my old 2005, can't beat a Toyota, have two of them, a 1990 2 wheel drive, 6 cyl. also, and Landon asked me to come in and see what kind of deal we could make to get me into the new truck, I really was not in the market for a new truck, but agreed to take a look anyway out of curiosity, and informed Landon that he would have to get me a really good deal for me to consider buying. He introduced me to his supervisor, Blake, and the dealing started! I had a great time with these two, neither one tried to pressure me other than to increase the trade-in offer on my truck, and when it got to where I considered it a fair deal, I agreed to accept the deal. I now have tie down anchor points in the front end of my pickup bed, and got a new truck to surround them as well! Luv the rear view back up camera! One of the selling points that helped me make up my mind to buy, in addition to your great personnel, is the fact that I don't have to pay for services and inspections for a good while, and I get free washes whenever I want one! In the past, I would not go near a Toyota service center because you always wanted to charge an arm AND a leg to do a warranty inspection!, when I had never had to ever pay for inspections with any new car I had purchased (every two years on average) since 1966! All I had ever paid for might have been oil and filter, but no labor cost! Not until I bought my 1990 Toyota, and then the 2005 I bought used on year old! So you really need to credit Landon S. and his easy going manner in getting me into a brand new Toyota! Along with his supervisor Blake, I think they make a great team! More

After dealing with numerous Toyota dealerships from around the country, I have always received nothing but great professional service. When I moved to Wichita I was excited to try Eddy's Toyota because around the country, I have always received nothing but great professional service. When I moved to Wichita I was excited to try Eddy's Toyota because it looked like a very respectable and professional dealership. I took my 2003 Toyota Matrix in for 2 recall fixes and also a synthetic oil change which was a service special. I asked for full synthetic 5W-30 oil and the service attendant told me he will get that done for me. So I left my car and went to work. I arrived back at the dealership after a 9 hour work day to find my car sitting outside ready to go. The service attendant then took my papers and ran back in the shop leaving me waiting for approximately 10 minutes due to the service technician leaving my service order open on the computer. Once he came back I asked if full synthetic 5W-30 oil was put in my car and he said yes. I then asked if both recalls were fixed and he said yes. Still trying to work the computer at his station, the service attendant called someone to find out what type of oil was put in my car. Come to find out, 5W-30 conventional oil was put in my car. I insisted that they fixed their mistake by replacing the conventional oil with the full synthetic oil I requested. In addition to the oil mistake, there were other issues in the service I received at Eddy's Toyota making the service far from exceptional. Update: Dave McAmis was very kind to approach me personally regarding my service. After talking for nearly 20 minutes, I expressed my concern with the far from exceptional service at Eddy's. He agreed with me that the service I received was very poor and he would take all my concerns, comments, and recommendations and use them to help educate his service attendants and technicians so that problems like there would not happen again. I was very pleased with the personal time Dave took to talk with me, he provided me with assurance that Eddy's in fact DOES care about their customers and the service they receive. I will give Eddy's a second chance by taking my 2013 Camry in for it's next service. More

Liz was a HUGE help when I traded for a new truck. She helped me get the geatest deal possible and was a pleasure to deal with. This is my second Toyota I purchased from her and I would highly recommend h helped me get the geatest deal possible and was a pleasure to deal with. This is my second Toyota I purchased from her and I would highly recommend her. More

We returned to Eddy's because of Herschel. He is a great person who cares about those he is dealing with. Great job Herschel! We have purchased 4 Toyotas from Eddy's and Herschel sold us each on. H great person who cares about those he is dealing with. Great job Herschel! We have purchased 4 Toyotas from Eddy's and Herschel sold us each on. He knows your cars! Shows buyers respect and honesty. Would purchase another from Eddy's if Herschel is there. We have recomended Herschel to others looking to buy a Toyota. Again Great Job Herschel! See you when we come in for service. More

I went to Eddy's Toyota looking for a good car, They helped me find a great car for a great price. They were not pushy when it came to buying a car and Liz was able to explain the pros and cons of other helped me find a great car for a great price. They were not pushy when it came to buying a car and Liz was able to explain the pros and cons of other cars that I had in mind as well. She helped me find an excellent car that I have no complaints with. The Costumer service that I received was great the entire time that I was shopping for a car and I was there for what I consider a long time. I would recommend Eddy's Toyota to anyone. More

Just way too "in your face" for me ... I'm a very successful executive in the customer service / customer relationship management space, so I get the immediate and downstream impact of relatio a very successful executive in the customer service / customer relationship management space, so I get the immediate and downstream impact of relationships in any sales organization. I was uncomfortable enough with the 'slick' tactics that were used on me that, while I wanted a Tundra & was actually pretty darn OK with the $$'s we were talking about, I went with another brand at another dealer. More

This is the third Toyota Camry that we have bought from eddy's Toyota. They have always taken good care of us, new building is very nice and sales staff is very professional and tried there best with us. eddy's Toyota. They have always taken good care of us, new building is very nice and sales staff is very professional and tried there best with us. More

Beyond pleased with absolutely everything. Came by to find a car for a family member, ended up buying two vehicles. Myself included. Easy trade in. find a car for a family member, ended up buying two vehicles. Myself included. Easy trade in. More

Customer service was excellent. Liz Kanitz was very knowledgable about the car and was very helpful in getting us in the car that was right for us and for the right price. We were very pleased with th knowledgable about the car and was very helpful in getting us in the car that was right for us and for the right price. We were very pleased with the friendlyliness of the dealership and the sales people. We were impressed with the service department though we have yet to use it as we have had the car less than a week. We highly recommend Eddy's Toyota! Mike and Norma Ciskowski More