Edd Kirby's Adventure Chrysler Jeep Dodge Ram

DON'T DO IT. 2022 Ram+BAD TRANSMISSION =NO RENTAL VEHICLE FOR 3 WEEKS.HAD THE VEHICLE 29 DAYS. TRUCK HAS BEEN IN THERE SERVICE DEPARTMENT FOR 3 WEEKS. I've been 2022 Ram+BAD TRANSMISSION =NO RENTAL VEHICLE FOR 3 WEEKS.HAD THE VEHICLE 29 DAYS. TRUCK HAS BEEN IN THERE SERVICE DEPARTMENT FOR 3 WEEKS. I've been blown off by SERVICE Manager,General Manager and dealership Manager. All I've asked for is a rental vehicle till mine is fixed. The Customer Service after I purchased the vehicle is very disappointing. If you want to state on many Websites that you care about your customers DO IT. I Hope you don't treat other customers the way you treated me. WE HAVE NOW BEEN ASKED TO WAIT UNTIL MONDAY TO GET A RENTAL VEHICLE. Guess we will wait. How can a dealership that has loaner vehicles not have rentals? Hope I get to rewrite this review on Monday. I would rather write happy reviews not bad ones. More

The service center at Edd Kirby’s is exceptional! I was driving from Illinois to Georgia when I started experiencing problems with my van. Was able to make it to the dealership and Caleb the Service I was driving from Illinois to Georgia when I started experiencing problems with my van. Was able to make it to the dealership and Caleb the Service tech got me right in and kept me up to date with parts coming in etc. Caleb went out of his way to make sure my family was taken care of with the right rental car and helped with transferring our luggage into the rental. A+ for Edd’s More

Wonderful experience! Cody is an awesome salesman! I did not feel pressured in anyway. He took the time to tell me everything about the car. I would recommend him 100 time Cody is an awesome salesman! I did not feel pressured in anyway. He took the time to tell me everything about the car. I would recommend him 100 times over. I even have my sister looking to buy from him 😊 Great place to get your next wheels! More

So I purchased the 2016 Jeep Cherokee from the Chattanooga location it had a cracked window shield but was told it will be replaced when purchased so now I have fully paid it off I go down there t Chattanooga location it had a cracked window shield but was told it will be replaced when purchased so now I have fully paid it off I go down there to inquire about the window shield and they say no you bought it as is and then I asked them about the wheels because they are not the right hubcaps they're really loose and make a lot of noise and I'm told if I want those fixed it's going to be about 200 bucks so basically after you make a purchase they are no longer your friend just a heads up. More

These people are amazing they worked with me and helped me get in to a brand new 2020 Chevy Malibu they are amazing. I wish I could give them more then 5 stars cause they went above and beyond for me. Deio me get in to a brand new 2020 Chevy Malibu they are amazing. I wish I could give them more then 5 stars cause they went above and beyond for me. Deionte and DJ were amazing More

My Parents bought a 2016 car has 37k miles it same issue issues 2x, they had to pay its supposed to have 5 yr. Or 100k miles, service is a joke as the warranty. Buyer Beware. issue issues 2x, they had to pay its supposed to have 5 yr. Or 100k miles, service is a joke as the warranty. Buyer Beware. More

Dont do it! After the contracts signed the down payment made and the vehicle on my sons hand 2 weeks. Now the Rep at this dealership is asking for 2k more down payment. I feel bad after having told our so made and the vehicle on my sons hand 2 weeks. Now the Rep at this dealership is asking for 2k more down payment. I feel bad after having told our son it's all good, they treat you right. Now this telling him they are coming to pick it up or he has to pay more money. Down right low down people. Glad put rep was upfront and honest when we b ok right out truck 4 years ago. DONT DO iT or have a lawyer you can call on the quick! That rep with the video and the big red bows...low down and going to ruin this dealerships name... the 1 star because you made me to enter this honest truthful review of this dealership. More

Awesome experience. Had an excellent experience when I went in. I wasn't expecting to get a car but the crew worked to put me in a brand new one under my terms. Zero down Had an excellent experience when I went in. I wasn't expecting to get a car but the crew worked to put me in a brand new one under my terms. Zero down and 350 a month. I worked with Maria and Stefan. Stefan was a real big help. I would recommend any one to come join the Adventure family.... Go see Stefan he will help you out.... More

All they need is a gun and a mask On August 1st 2016 I dropped my 97 Jeep Grand Cherokee off at Edd Kirby's Adventure dealership in Dalton, GA to have a ruptured front brake line and d On August 1st 2016 I dropped my 97 Jeep Grand Cherokee off at Edd Kirby's Adventure dealership in Dalton, GA to have a ruptured front brake line and defective emergency brake repaired. I was told by their service advisor, Carlos Oveda, they would get my vehicle in the shop within a day or two and he would call me with a quote for the cost of repairs. I received no calls after four days so I attempted to call Carlos at the number he provided me with. After going through the most disfunctional phone menu system ever, I was finally able to leave a message at the service department. An hour or so later Carlos called me back and told me he would get my Jeep in to be looked at the next day. This was the first of several times I was forced to keep calling because I was not contacted after several days of the initial promise. Over a week and a half after dropping off my Jeep, I called and asked to speak to a service manager because I still had not received a quote. I was connected with Kelly Chapman, the Assistant Service Manager, who assured me that my vehicle would be looked at immediately. On August the 16th, I was contacted by Carlos and told, due to liability issues, they would only repair my Jeep if all the brake lines, rotors, calipers and related components were to be replaced at a cost of $921 for parts and $2,032 for labor, also demanding that I pay the $921 for parts as a security deposit or they would not begin repairs. I was absolutely in shock because I knew it was not necessary to replace all those parts. I had no other choice than to agree or I would not get my vehicle back; and I could not go there, put it back on a trailer, and bring it to another shop due to the vehicle not having brakes. After being promised that the Jeep would be finished at a certain date several times, my Father and Brother In Law had to go to the dealership in person to demand that it be worked on and finished. Kelly Chapman was rude to my Father and offered up several ridiculous excuses as to why the vehicle had not been finished. When I called to pay the remainder of the balance for repairs, I was asked to pay over $750 more than the balance I was quoted. Upon speaking to Kelly Chapman about this, she stated that both she and Carlos Oveda had informed me of these additional charges; and the phone conversions stating such were recorded. This was a complete fabrication and an attempt to fleece me for even more money. I asked to hear the recorded conversations and upon that was transferred to speak to the Service Manager Hank Wilson, wherein I was sent to voicemail. I had to call back again, wait for Kelly Chapman to confer with Mr. Wilson and was finally informed that I only owed the original amount quoted so I paid it, completely disgusted with the whole situation. The Jeep had been there almost a month before I was able to pick it up. Upon picking the vehicle up the following day I found the brakes were not fixed properly: the pedal was "spongy," slow to respond, and they had not fixed the emergency brakes. I had been totally ripped off, taken advantage of and left with a dangerous vehicle to drive. I have lost sleep, been through torment, anguish and have wasted a ridiculous amount of time calling and waiting to be called back by the people I have aforementioned only to be left with a vehicle that still needs to be repaired; and I refuse to bring it back and be put in the same position to be ripped off again by Edd Kirby's Adventure Service Dept. I would not only, not recommend this dealership's service, but I hope someday they all have to experience what I have as punishment for what they did to me. More

Bullies The sales person was not knowledgeable about the car. It broke down on the drive home from the lot. They lied to me about the safety inspection of t The sales person was not knowledgeable about the car. It broke down on the drive home from the lot. They lied to me about the safety inspection of the car and then verbally abused me. More