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Ed Morse Ford

Sierra Vista, AZ

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rated
24 Reviews
Call Dealership (520) 458-8140

100 N Hwy 90

Sierra Vista, AZ

85635

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24 Reviews of Ed Morse Ford

June 09, 2023

I had written Lawley Ford off due to poor experience years ago. However, I guess them a shot after a very positive experience there with our KIA Sorento. Glad that I did as the deal was a good one. N More

by Sarge 33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damien, Mike, Rusty, Shaike, Nicole Jackson
Report | Print
March 28, 2023

Service Department can’t be trusted. I paid for “The Works” package which is supposed to include a tire rotation however, this was not done. How do I know? I always mark the tires before More

by Disappointed Buyer
Recommend Dealer
No
Employees Worked With
Dan
Report | Print
Mar 28, 2023 -

Ed Morse Ford responded

Joe, we truly apologize that your experience was not what we strive for. Did you speak to our service manager about your concerns at the time of your visit? We always encourage you to let us know right away if we missed something. Our customer contact records indicate that Dan did try to connect you with our Service Manager but was met with swearing and a hang up. Additionally, we checked our video cameras from your visit and it appears that your tire rotation was completed. Please contact John Polaski at 520-452-6926 as would like to address any discrepancies. John has tried to reach out to you multiple times but has yet to be able to reach you.

May 30, 2022

Best buying experience we have had in buying a vehicle - from finding us the truck we needed all the way through finance. Our first experience in purchasing a vehicle was over 30 years ago so this wasn’t ou More

by jlhardeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Ventura and Adam Hoke
Report | Print
December 26, 2021

Have traded with them several times. So glad to have a personable dealership. After dealing with big city dealer we knew we had to find some dealership who cares about keeping customers More

by vasscs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion and Isiah, Nicole Jackson
Report | Print
Jan 06, 2022 -

Ed Morse Ford responded

Thank you for your kind review and comments. We truly appreciate the opportunity to assist you and are happy to help anytime. Congratulations on your new vehicle!

December 19, 2021

No other comment to let you know how great we were treated once we arrived at the office More

by srr081957
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Dec 20, 2021 -

Ed Morse Ford responded

Thank you so much for your kind review of your experience--we look forward to being here to help anytime!

December 17, 2021

They were great, they accepted my offer for the Shelby right away and had the paperwork drawn up within the first hour. More

by greg.oglesby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Jackson
Report | Print
Dec 20, 2021 -

Ed Morse Ford responded

Greg, we are pleased to hear that your transaction went smoothly and quickly. We're always here to help--congrats on your Shelby!

November 29, 2021

My F150 Powerboost was love at first sight, inside and outside. Perfect from every angle! More

by YM0R3N0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Avant
Report | Print
Dec 02, 2021 -

Ed Morse Ford responded

Congratulations on your new F-150 Powerboost! We are truly grateful for the opportunity to assist you with your purchase.

September 13, 2021

Very disappointed with the services and the time that it took them to get my vehicle fixed. More

by Vasilikiadamis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole Jackson
Report | Print
Sep 14, 2021 -

Ed Morse Ford responded

We apologize that the time needed to properly service your vehicle was longer than we anticipated. If you have additional concerns about the quality of the work performed, please reach out to our Service Manager, John Polaski, at 520-458-8140.

August 27, 2021

Always great service and sales when we deal with Lawley. We do not care to go anywhere else, keeping it local. Great Job guys & gals! More

by RDISHOP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty is always so helpful, thank you Rusty!, Nicole Jackson
Report | Print
Sep 08, 2021 -

Ed Morse Ford responded

RDISHOP, we truly appreciate your continued business and we look forward to assisting you with your vehicle anytime!

May 11, 2021

We love Lawley Ford! From the moment we were treated by our sales person, to driving off the dealership with our new car, our experience was a great one! Everyone From our salesman, general manager, and fi More

by Raul Oaxaca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian, Tony, Nicole Jackson
Report | Print
May 19, 2021 -

Ed Morse Ford responded

Raul, we greatly appreciate the opportunity to assist you with your vehicle purchase and are so happy to hear about the wonderful experience you had with our team. Please don't hesitate to let us know anytime we can be of further assistance. Enjoy your new car!

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