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Ed Morse Chevrolet Buick GMC - Service Center

Muscatine, IA

4.6
379 Reviews
Call Service Center (563) 263-5432

379 Reviews of Ed Morse Chevrolet Buick GMC - Service Center

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April 10, 2024

They were short handed and it would have been nice to receive a phone call that our vehicle service would be delayed. We made plans around our 10am appt but the vehicle was not done until 1pm. Once ar More

by BATESDC5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Ed Morse Chevrolet Buick GMC responded

We apologize for any inconvenience you experienced. We understand how frustrating this can be and we are doing our best to ensure that all customers receive timely service. Please let us know if there is anything else we can do to help. Sincerely, The Ed Morse Chevy Buick GMC Team

Helpful
April 10, 2024

Very friendly and knowledgeable service department. Nice office dept people Work done in reasonable time period More

by ZORICHC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Smillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Ed Morse Chevy Buick GMC Team

Helpful
April 06, 2024

My experience was very good from the time I pulled in to the time car was done. Thanks More

by CARTERJON50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Smillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Ed Morse Chevrolet Buick GMC responded

Jon, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Ed Morse Chevy Buick GMC Team

Helpful
April 06, 2024

Great customer service and answered by questions and taking care of my needs. Will come back More

by BLA3NN
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Smillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Ed Morse Chevy Buick GMC Team

Helpful
April 05, 2024

Good service didn’t take long has coffee and some snacks and hot coffee nice waiting area More

by WOLFORDC968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Ed Morse Chevy Buick GMC Team

Helpful
April 04, 2024

Very inconsiderate. Only cared about making a sale with no regard for customer. Unreliable vehicles. Transmission went out on Chevy Tahoe 2 weeks after buying it. Had ex More

by TOMSHY10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Freddy ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Smillie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for providing us with your feedback. We take these matters very seriously and are saddened to hear about the incident you have described. Please contact us at your earliest convenience so we can discuss this further and work towards a positive resolution. Sincerely, The Ed Morse Chevy Buick GMC Team

Helpful
March 30, 2024

MC Henderson provided us with invaluable service in providing assistance when we had an accident in Alabama. He is our hero. More

by scuba0383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MC Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you for your kind words about MC and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, The Ed Morse Chevy Buick GMC Team

Helpful
March 30, 2024

Staffing is courteous and explained repairs well. Took care of everything properly and professionally! Thank you to Rob and Charles!! More

by betjhagens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Whitmer
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Apr 02, 2024 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ed Morse Chevy Buick GMC Team

Helpful
March 29, 2024

Everything was taken care of quickly and efficiently. Pete is always on top of things. No complaints. More

by MKHETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Smillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Ed Morse Chevrolet Buick GMC responded

It’s great to know that Pete provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Ed Morse Chevy Buick GMC Team

Helpful
March 29, 2024

When I made the appointment, she was quick, efficient and well spoken. I got in the same day and everything went well. More

by WENDYMLIZAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Smillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Wittmer
Report | Print
Apr 01, 2024 -

Ed Morse Chevrolet Buick GMC responded

Wendy, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Ed Morse Chevrolet Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Ed Morse Chevy Buick GMC Team

Helpful
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