Ed Morse Chevrolet Buick GMC - Service Center

Did not get the diagnostic fee explained when the appointment was made. Did not know there was fee for it. appointment was made. Did not know there was fee for it. More

On Tuesday 9/6 The truck was dropped in service for oil. Change and rotate tires. Service advisor recommended changing engine and cabin air filters. Permission was given to do so. When I picked it up the ch Change and rotate tires. Service advisor recommended changing engine and cabin air filters. Permission was given to do so. When I picked it up the check engine light was on. I drove back into service. The advisor asked “what’s wrong”. I said the check engine light is on and it wasn’t when I dropped it off. She said she didn’t know why and the tech had probably already left. She came back and said he is there and will look at it. A few minutes later she said he broke a wire when he replaced the filter. She also said it will take time to repair but that she was leaving and he will bring it out when it’s done. When he drought it out he said he repaired it and will order a new harness. The CHECK ENGINE LIGHT was still on. On Wednesday 9/7 I called to make sure the part needed to be ordered. The person I talked to said he can’t order it and that I need to to call parts depot get it. I left a message for the service advisor to call me. Elizabeth called me and I told her I need the truck fixed and the parts need overnighted because I’m going out of town and need the truck. She was very short and fairly rude on the phone. The truck was ultimately repaired and is fine now. More

The service was better when it was Kriegers. Not sure what happened things are forgotten to finish the job Now we have to figure out how to reset the fuel filter Not sure what happened things are forgotten to finish the job Now we have to figure out how to reset the fuel filter More

Service was great people really cared I showed up with no appointment but I was taken care of appointment but I was taken care of More

Received a missed call from the dealer. When I called back the person had no ideas who or why I got a call. I said I had my car in service. Was then asked who the adviser was and I said tha When I called back the person had no ideas who or why I got a call. I said I had my car in service. Was then asked who the adviser was and I said that we dropped the car off the night before. I was then put on hold and then disconnected. My wife called later and the same thing happed to her. The texted her and said the car is ready and that he had left a voicemail. We never did get a voicemail. More

Always great with rob as a service advisor je keeps me lmformed and is honest lmformed and is honest More

Took a little longer than expected due to parts delay. Was kept informed about the delay and really surprised by the $200 rebate. Was kept informed about the delay and really surprised by the $200 rebate. More

Great service & I was able to take advantage of $20 in rebates on my filters rebates on my filters More

Have been to the service department twice since purchasing a new truck at the dealership. Neither time have they completed the service in one visit. Wasted a day off for them to tell me what the ch purchasing a new truck at the dealership. Neither time have they completed the service in one visit. Wasted a day off for them to tell me what the check engine light was for after I had already had it diagnosed by another dealer. The appointment was to repair the problem, but hard to do that if they don't order the part, now I have to waste another day off to go back again. More