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Ed Morse Chevrolet Buick GMC - Service Center

Muscatine, IA

4.6
419 Reviews

419 Reviews of Ed Morse Chevrolet Buick GMC - Service Center

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September 02, 2022

Received a missed call from the dealer. When I called back the person had no ideas who or why I got a call. I said I had my car in service. Was then asked who the adviser was and I said tha More

by craig410
Recommend Dealer
No
Employees Worked With
Charles Wiebel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Ed Morse Chevrolet Buick GMC responded

Craig, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, The Ed Morse Chevy Buick GMC Team

August 30, 2022

Always great with rob as a service advisor je keeps me lmformed and is honest More

by JRAMSER
Recommend Dealer
Yes
Employees Worked With
Rob whitmer
Sep 06, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Ed Morse Chevy Buick GMC Team

August 27, 2022

Took a little longer than expected due to parts delay. Was kept informed about the delay and really surprised by the $200 rebate. More

by rdvaughn
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Ed Morse Chevy Buick GMC Team

August 24, 2022

Great service & I was able to take advantage of $20 in rebates on my filters More

by hi.there
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Ed Morse Chevrolet Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Ed Morse Chevy Buick GMC Team

August 23, 2022

Great service. Wish I was able to schedule my vehicle to be picked up through the online scheduling system. Only gave me the option to drop vehicle off, wait for se More

by abchap
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Armstrong
Aug 29, 2022 -

Ed Morse Chevrolet Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Ed Morse Chevy Buick GMC Team

August 23, 2022

Have been to the service department twice since purchasing a new truck at the dealership. Neither time have they completed the service in one visit. Wasted a day off for them to tell me what the ch More

by hardy.scott71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Elizabeth Weber
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Ed Morse Chevy Buick GMC Team

August 22, 2022

Was able to get my appointment the next day. Everyone very friendly and knowledgable. Car was ready as promised. More

by knreiche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Armstrong
Aug 24, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ed Morse Chevy Buick GMC Team

August 12, 2022

Excellent service and staff for our oil change. It was nice to use my rewards points to pay for my service. More

by bubzgrl65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
Aug 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Ed Morse Chevy Buick GMC Team

August 11, 2022

Dealership is clean and friendly. I was a bit early and that didn't inconvenience them. More

by HOSTMOMREIF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
Aug 12, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Ed Morse Chevy Buick GMC Team

August 11, 2022

Excellent customer service. I trust him so much. Great communicator . Won’t go anywhere else now that he is the service man. He went above and beyond to help me with my car. Was More

by Sherie.keller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Charles and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, The Ed Morse Chevy Buick GMC Team

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