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Ed Morse Chevrolet Buick GMC - Service Center

Muscatine, IA

4.6
419 Reviews

419 Reviews of Ed Morse Chevrolet Buick GMC - Service Center

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October 28, 2022

Never got to talk to a service representative, you need to experience sitting on a phone on hold for a very long time… had to have oil changed in Nashville because I couldn’t get through to service before More

by nkstych
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura K 5stars, Emily Armstrong
Nov 04, 2022 -

Ed Morse Chevrolet Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Ed Morse Chevy Buick GMC Team

Nov 06, 2022 -

nkstych responded

If you put someone on hold for a long period of time you might think of putting a system in that will give them a call back #??

October 28, 2022

Charles was really great however I did request to keep my old tires but instead got an add on bill of $24 for disposal of old tires. More

by engineerarlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Ed Morse Chevy Buick GMC Team

October 27, 2022

Everybody was so friendly and the waiting room is amazing. Very comfortable area, bathrooms are spotless and the coffee is great. More

by grammys2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
Oct 28, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Ed Morse Chevy Buick GMC Team

October 26, 2022

I was treated like a first time customer, warranty claims were ignored, I was required to provide prepayments for parts to be ordered, employees didn't communicate with each other. I have written c More

by willitsfarms
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I worked with 2 different individuals, I don't remember their names.
Oct 28, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for taking the time to share your recent experience at Ed Morse Chevrolet Buick GMC Muscatine (MICB). We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Ed Morse Chevy Buick GMC Team

October 19, 2022

Got me right in and taken care of! Great service even with a new name. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ed Morse Chevy Buick GMC Team

October 14, 2022

Had my truck serviced and tires rotated. Plus airfilter change and a truck wash. Thank you More

by sclester2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Armstrong
Oct 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Ed Morse Chevy Buick GMC Team

October 13, 2022

Service is prompt, but they just can’t seem to get the run flat tire sensors resynced when the tires are rotated. More

by daveamykirkpatrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Armstrong
Oct 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Ed Morse Chevy Buick GMC Team

October 13, 2022

I had excellent service 2 consecutive days. One was for 4 new tires the next was for an oil change. Everyone I had contact with was helpful, friendly, and professional. More

by joyceschultz9789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Armstrong
Oct 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Ed Morse Chevy Buick GMC Team

October 13, 2022

Was hard to contact dealer in first place. .voice mail xxxx. Bought new tires and install took way too long More

by bermelrf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

We appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, The Ed Morse Chevy Buick GMC Team

October 12, 2022

The drive to work when dropping off vehicle made this service very easy. The pickup was quick and easy as well. Good work. More

by ajbelcher85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Ed Morse Chevy Buick GMC Team

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