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Ed Morse Chevrolet Buick GMC - Service Center

Muscatine, IA

4.6
419 Reviews
Call Service Center (563) 263-5432

419 Reviews of Ed Morse Chevrolet Buick GMC - Service Center

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November 30, 2022

They worked very hard and fast to make sure that I got my vehicle back in a timely manner. More

by KELLY_HOTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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November 30, 2022

Long term employee Doug Pugh provides the best body shop customer service. Always very attentive to my vehicle issue and provides a quality resolve to address the problem. Thanks Doug!!! More

by SMWIESKAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Pugh
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November 29, 2022

The dealership is very clean and the people are really nice. They explained everything so I could understand it. More

by TSTHORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
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November 25, 2022

Very friendly and attentive to detail. Professionals all around. Service & Parts Department were a great experience as well. More

by cameronsmith22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Franks, Eric Harris, Emily Armstrong
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November 18, 2022

Great to deal with. Everyone was friendly. The waiting room had everything you need while you wait. Thanks. More

by retta.49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
Report | Print
Nov 21, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you for visiting our service department and for leaving kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, The Ed Morse Chevy Buick GMC Team

November 11, 2022

My appointment was scheduled for the 18th of November. It was canceled the same day we scheduled because we were told that the dealership was not going to honor the prepaid maintenance plan that we had More

by ridefortwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Freddy ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Ed Morse Chevy Buick GMC Team

November 10, 2022

Charles provided great service! Very prompt, professional, and knowledgeable. Time spent with us was much appreciated. Very good communication. More

by W.DEVORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

Your fantastic review was awesome to read! Sincerely, The Ed Morse Chevy Buick GMC Team

November 10, 2022

I have had a great experience taking my truck in for general maintenance. They have a nice lounge area to wait in. Prices seem very reasonable! More

by jody_ehler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
Report | Print
Nov 14, 2022 -

Ed Morse Chevrolet Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Ed Morse Chevy Buick GMC Team

November 05, 2022

Price of oil change went up. $68 for just an oil change. Multi point inspection was not completed. The service here is not the same as it was in the past. Last time they charged More

by Couper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
New employee. Unknown name
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Nov 07, 2022 -

Ed Morse Chevrolet Buick GMC responded

Couper, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Ed Morse Chevy Buick GMC Team

October 30, 2022

I thought the service I received was excellent, timely, and the staff was friendly and professional. More

by TOM.SHEETS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Emily Armstrong
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Nov 04, 2022 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Ed Morse Chevy Buick GMC Team

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