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Ed Morse Chevrolet Buick GMC - Service Center

Muscatine, IA

4.6
418 Reviews

418 Reviews of Ed Morse Chevrolet Buick GMC - Service Center

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August 22, 2023

Elizabeth is always cheerful and greats you with a smile! She kept me informed and got me the best discount that was available. I was in an out in an hour and that included a car wash!! Great job!! More

by JOHN2081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Wittmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Ed Morse Chevrolet Buick GMC responded

John, we are glad to hear you enjoyed your recent visit to our service department. At Ed Morse Chevrolet Buick GMC, we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Ed Morse Chevy Buick GMC Team

August 21, 2023

Great service they were very friendly and helpful . I would highly recommend them f to service your vehicles More

by CTREIMER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Ed Morse Chevy Buick GMC Team

August 18, 2023

Had my car back less than 24 hours, and the engine light is on again. Now I can't get in again until next week. More

by halpainal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Ed Morse Chevrolet Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Ed Morse Chevy Buick GMC Team

August 11, 2023

I worked at a Chevrolet dealership in Colorado for 33 years as the Controller and Corporate officer. Our owner never missed an opportunity to engage a customer and absolutely INSISTED every employee do t More

by NCASEY2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Ed Morse Chevrolet Buick GMC responded

Casey, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Ed Morse Chevy Buick GMC Team

August 10, 2023

Very poor customer service since it switched from Kriegers. Will never buy another vehicle there More

by weikertrecycling
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Wiebel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Ed Morse Chevrolet Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Ed Morse Chevy Buick GMC Team

August 09, 2023

My situation was a bit of an emergency and they were unable to get my vehicle worked in the same day. Other than the wait, service was good. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

Ed Morse Chevrolet Buick GMC responded

Matt, thank you for your kind words about the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, The Ed Morse Chevy Buick GMC Team

August 09, 2023

Great atmosphere, service work completely in a timely manner and regular updates from the advisor. More

by HARLEYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2023 -

Ed Morse Chevrolet Buick GMC responded

Thanks for your awesome review! We're very happy to hear that our team was of such great help to you. They take pride in their customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Ed Morse Chevy Buick GMC Team

August 09, 2023

They have turned my business away twice due to not being able to diagnose the issue. More

by FanB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Smillie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Ed Morse Chevrolet Buick GMC responded

Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Ed Morse Chevy Buick GMC Team

August 08, 2023

I have been doing business with MC for 35 years. I’m glad it didn’t change very much since Ed Morse took over. More

by dwysfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Bogart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
MC Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Ed Morse Chevy Buick GMC Team

August 06, 2023

They did a great job on our GMC and it was ready before the time they told us it would be, excellent experience!! More

by RAULGOMEZ1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Weber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wiebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Smillie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Ed Morse Chevy Buick GMC Team

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