Ed Morse Chevrolet Buick GMC - Service Center

Very dissatisfied with this service department. From the first time I called Monday August 25th at 8am with the BUICK dead where it stood half-in/half/out of my garage, to towing it to Muscatine de From the first time I called Monday August 25th at 8am with the BUICK dead where it stood half-in/half/out of my garage, to towing it to Muscatine dealership Monday morning by 10:20 am, August 25th, and being treated as an annoyance to them, to having it sit for 2 and a half days before they even assessed the problem, to calling about it late Wednesday August 30th and being told the part necessary was 2-days out, to the part "supposedly" arriving 6 days later, to calling about the cars progress Sept 3rd and getting no answer, to not getting the call to pick it up before Sept 4th around 11:30am. AND THEN, they had not done the requested oil change while they had it there, and I had to wait another hour for them to do that. So I am NOT happy with any of these folks, and if I can find another dealership for future problems with the BUICK, I definitely will. More

Mechanic having a bad day? Went in for a routine oil change with tire rotation. Air filters due to be replaced, but I refuse to pay $45 for $15 filters. Maybe mechanic was u Went in for a routine oil change with tire rotation. Air filters due to be replaced, but I refuse to pay $45 for $15 filters. Maybe mechanic was upset he didn't get his commission? When I changed the filters at home, I notice a push-in fastener was sitting loose on the cowl, a screw was missing from air filter cover, and light dust guard was caught in the air filter cover. The next day, a center cap flew off my wheel (again!). I called the service manager, who ordered a new one. I had to drive 50 miles round-trip for them to fix their screw-ups! More

As always with this Dealership Location (GMC - NOT THE FORD LOCATION!!), nothing but compliments. They do the jobright, are friendly and timely while getting the work accomplished FORD LOCATION!!), nothing but compliments. They do the jobright, are friendly and timely while getting the work accomplished More

Charles was absolutely wonderful everyone there is always very nice. The honesty of your dealership is absolutely great. I was impressed with Charles. He took the time to welcome me when I got there to expla very nice. The honesty of your dealership is absolutely great. I was impressed with Charles. He took the time to welcome me when I got there to explain everything they were gonna do when he came in to let me know what was going on. he explained everything in detail so a person could understand that. Why I always come back to you More

Charles, Pete, and Liz's jobs are not for the faint of heart. They manage chaos as professionally as possible. I've only had great experiences with all 3 of them when my car needs service. They make sure heart. They manage chaos as professionally as possible. I've only had great experiences with all 3 of them when my car needs service. They make sure my vehicle is cared for as if it were there own. More

Service is always quick, affordable and done right the first time! Definitely recommend this shop! first time! Definitely recommend this shop! More

Everyone I talked with were very pleasant and professional. They fixed a small dent/chip in our new car and you can’t even see where it was. professional. They fixed a small dent/chip in our new car and you can’t even see where it was. More

Charles is very helpful! Makes things very easy and simple! Very knowledgeable and polite! Thank you! Makes things very easy and simple! Very knowledgeable and polite! Thank you! More

I experienced very good service and appreciated the ease of making my appointment. Every employee I encountered was very pleasant and helpful. of making my appointment. Every employee I encountered was very pleasant and helpful. More

Everyone at dealership was extremely polite. They got my vehicle in and out in a very reasonable amount of time. Priving uo front and transparent. They got my vehicle in and out in a very reasonable amount of time. Priving uo front and transparent. More