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EchoPark Automotive Baltimore
Baltimore, MD
2,779 Reviews
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2,779 Reviews of EchoPark Automotive Baltimore
November 01, 2016
Get it in Writing! The sales process was great, we walked away happy with the experience. However, once we'd paid for the car, our salesman had made a list of things th The sales process was great, we walked away happy with the experience. However, once we'd paid for the car, our salesman had made a list of things that needed to be ordered (dvd remote, owners manual, 4 headphones, antenna, etc.) and dealing with the service department has not been easy. We've had the car in twice now (trying to get all these things fixed) and we've had the car for 2 months and we still don't have everything that was ordered. Mainly, because the sales dept. doesn't seem to communicate with the service department. Also, we have not found the service department very responsive, helpful or friendly. We were promised a remote key by Evan Berney (General Manager) on Sept. 21st - it's Nov. 2nd and on our last visit to the service dept. (Oct. 31st) they had still not ordered the remote key and now we have to make another trip to the service dept. to have the remote programmed when it comes in. We were promised 4 headphones and we've asked for them several times - on the last visit they gave us 2 headphones, we're still waiting for another set. GET EVERYTHING IN WRITING and be sure it is passed to the Service Dept. - we are not overly impressed and probably would not buy another car from them in the future. More
by Ruth Borda
Employees Worked With
Martin Iliev
October 16, 2016
Just Great! So I bought a second hand car from here, last year. Carbiz is a great place. Excellent people, great choices and competitive prices. If you are realis So I bought a second hand car from here, last year. Carbiz is a great place. Excellent people, great choices and competitive prices. If you are realistic, you know its a second hand car. Having said that, I have had no complaints from my beautiful Lexus, or the service. More
by Selective Shopper
Employees Worked With
Sam Sarris
October 10, 2016
Friendly, fast, and easy I had a really great experience with Carbiz! I really appreciate how Tim Brotzman, my "experience specialist" was, relaxed but direct, informative but I had a really great experience with Carbiz! I really appreciate how Tim Brotzman, my "experience specialist" was, relaxed but direct, informative but not pushy. Carbiz offers a pretty diverse inventory, which included my very well kept Volvo C30. It's running great, and I couldn't be happier. I will shop here again, and have already referred friends. Thanks, Tim & Carbiz! More
by mandala1214
Employees Worked With
Tim Brotzman
September 30, 2016
Bitter sweet experience I bought my AUDI A4 two years ago, the day after I purchased the car I realized there was a MASSIVE oil leakage problem, it was a Saturday, they could I bought my AUDI A4 two years ago, the day after I purchased the car I realized there was a MASSIVE oil leakage problem, it was a Saturday, they couldn't get me in until Monday so in order to drive I had to keep an extra quart of oil in the car. When I did get the vehicle in, they discovered that it was an issue with the piston rings that needed to be replaced (I guess their 120 point inspection missed that). This was a well known recall from Audi so Audi did the repairs free of charge. Six months later I was driving on the highway and my car started smoking, I gotten home as quickly as possible contacted Carbiz to get the car in to bet checked while my car was still under warranty and they could not determine the cause of the issue. I go to start my car a few weeks ago and it would not start, when I purchased my car there were only 62k miles on it and the car still is under 100k miles and I've had the car for two years. I had the car towed to Carbiz and was told that I need a new engine and it would be 5K to replace it. I was shocked that a VERY EXPENSIVE car that I bought from Carbiz only 2 years ago would need a BRAND NEW ENGINE. A car that is under 100k miles. I feel like I was sold a car that knowing had lots of issues and now I am stuck with it. Additionally, I was told when I purchased the car two years ago that if I made all of my payments on time i could comeback and get whatever I want... However I was told by Brian in sales yesterday that there was pretty much NOTHING they could do for me. P.S. Collin and Harvey are great guys with excellent customer service and I am sure if they could've done more for me they would have, but I feel like If I cant get a new car, i should at least get some sort of deal of the engine replacement, there's absolutely no reason why anyone who buys an Audi in the "condition" my car was said to be in when i purchased it, would have to be replacing an engine so suddenly. One more thing, the day I purchased my car, i was in the process of buying the SAME exact car but the LEDs from Exclusive Motors, but i was told that I shouldn't trust them because they get cars from the auction and we don't know what could be wrong with their cars. Ironically, look at the situation I am facing now.... More
by AntC
Employees Worked With
Brian Schriver
September 29, 2016
Thank You Harvey I would like to thank Harvey for 6 great years of great customer service. He has been nothing but kind, helpful, considerate & full of patience. I wan I would like to thank Harvey for 6 great years of great customer service. He has been nothing but kind, helpful, considerate & full of patience. I want to express my gratitude to him and the rest of the staff for continuing to make me feel like a valued customer. Thanks for all your help, Wayne Morsell More
by Cardude123
Employees Worked With
Harvey Bernstein
September 26, 2016
Pat A - "Expedient Vehicle Transaction" I contacted Carbiz on Wednesday morning and describe what type of vehicle I was interested in purchasing. I was directed to view the website selection I contacted Carbiz on Wednesday morning and describe what type of vehicle I was interested in purchasing. I was directed to view the website selection and there it was - the vehicle I wanted! I applied online and from start to finish I drove away with my Ford Fusion!!! I received the best customer service from start to finish. Thank you Fred Alston and Mina Karkan for making my purchasing process very comfortable and reasonable! Carbiz is assuredly the dealership I recommend! More
by phealth
Employees Worked With
Matthew Pollock, Fred Alston, Nima Karkan
September 25, 2016
Easy, Comfortable Javier service was excellent. Explained everything well. Made me feel comfortable and made paying a car for the first time easy. I would recommend him Javier service was excellent. Explained everything well. Made me feel comfortable and made paying a car for the first time easy. I would recommend him to anyone. More
by Brock2
Employees Worked With
Javier Cuellar
September 25, 2016
I was sceptical about a place called CARBIZ They turned out to be a top notch place of business. They offered the car I was looking for at a very good price. Everyone was very helpful and frien They turned out to be a top notch place of business. They offered the car I was looking for at a very good price. Everyone was very helpful and friendly. It all had a very cool vibe, and we never felt pressured. We were in and out in a reasonable amount of time with a car that, so far, we are very happy with. Absolutely no complaints. More
by MazdaFan
Employees Worked With
Brian Schriver, Sam Sarris
September 24, 2016
Great Customer Service From the time I walked in the doors of Carbiz I got the best customer service I have received in a long time. George Varga made sure I got the car I w From the time I walked in the doors of Carbiz I got the best customer service I have received in a long time. George Varga made sure I got the car I wanted. He knew a lot about the cars he showed me and I left with exactly what I wanted. Great experience. I would recommend Carbiz to anyone. Carbiz has a lifelong customer. More
by Janet Russell
Employees Worked With
George Varga, Brian Schriver
September 21, 2016
Review The service was great. Nima made it very convenient for me not to have to make multiple unessesary trips to the lot and was patient with me while I ch The service was great. Nima made it very convenient for me not to have to make multiple unessesary trips to the lot and was patient with me while I changed my mind on a car after hours !! More
by Brit
Employees Worked With
Nima Karkan
