Easterns Automotive Group of Laurel
Laurel, MD
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,714 reviews
From the moment we pulled into the dealership parking lot, we received excellent service. Kyle Jackson and Lamont Gore were very attentive to the desires expressed to them. The entire process was explai lot, we received excellent service. Kyle Jackson and Lamont Gore were very attentive to the desires expressed to them. The entire process was explained to us thoroughly and was literally painless. These gentlemen provided superb customer service, even down to keeping my little ones happy and engaged. The vehicle that we were interested in was not at their present location, so they went into their system and made some phone calls. The next day, the vehicle that we were interested in was delivered to their location. We were able to test drive and inspect the vehicle. The next day we informed them that we wanted to purchase the vehicle, and they began to work on the paper work immediately. The process was seamless. It was the most enjoyable time that we have ever experienced in purchasing a vehicle. Thank you Kyle and Lamont for excellent customer service! Mr. & Mrs. Brown More
An offer was accepted over the phone by the dealership. I drove an hour or so to Laurel to look at the car. After jumping through all the hoops, they declined the original offer. Waste of time! drove an hour or so to Laurel to look at the car. After jumping through all the hoops, they declined the original offer. Waste of time! More
Can't say how terrible this dealership is. They lied to me from the minute I walked in the door. Still have a major problem with my car. Terrible place. Do not patronize! me from the minute I walked in the door. Still have a major problem with my car. Terrible place. Do not patronize! More
I spent approximately 2 days at the dealership before an offer was made. During the first day they went into a meeting for about a hour. After all of that time spent there, I did not feel I got the best of offer was made. During the first day they went into a meeting for about a hour. After all of that time spent there, I did not feel I got the best offer I could've got elsewhere. Overall the experience was bad because there were not good customer service skills and not enough communication before signing the contract. More