Easterns Automotive Group of Laurel

My sales consultant and sales manager made the process of purchasing a vehicle extremely seamless and pleasant. They 100% matched my vehicle needs with their inventory. They exceeded all my expectations in d purchasing a vehicle extremely seamless and pleasant. They 100% matched my vehicle needs with their inventory. They exceeded all my expectations in delivering the only product they have; EXCELLENT SERVICE. Assuredly, I shall return for future vehicle purchases. In addition, I will highly recommend this location to all my friends, colleagues and family. More

I came to the Eastern Motors in Laurel MD with no real intentions to buy a car. It was one of my first real buying experiences with Eastern and it ended in an amazing way... Michael Davis was the dealer I intentions to buy a car. It was one of my first real buying experiences with Eastern and it ended in an amazing way... Michael Davis was the dealer I worked with and he went above and beyond his job to help put me in my great used car. I recommend him and the dealer to whomeverIi speak with in the future and maybe I can come back one day again for the same experience. I could not be any more happy with my dealer and choice and I thank everyone who helped... More

The reason for my review is due to the issues I have been having with my car since purchasing the vehicle BMW 328XI. I purchased the car back in the middle of April after my previous BMW 328XI was totaled an having with my car since purchasing the vehicle BMW 328XI. I purchased the car back in the middle of April after my previous BMW 328XI was totaled and have had only problems since. After purchasing the vehicle I took it back to Easterns Motors to have the wheels balanced and rotated before my 30 day warrant wore off due to me feeling some shacking in the car and vibrations when getting to speeds beyond 60 mph. So they took the car around May 12th it was a Sunday and I got the car back that following Monday or Tuesday. After picking the car up, it felt ok but there still was an issue. So I decided to finally to take the car to BMW of Rockville and have then review it for $130.00 . Well after the review on 6/13/13 with BMW it was found that my two left rims were bent and the dealership confirmed this was damage that was done to the car prior to my purchasing it. I advised that to Easterns Jesus (manager) and he spoke with Chester Pickney that said since I had bought it in before for wheel issues they would fix it. On top of this issues I found the had not had an oil change and that I was almost 4000 miles over my oil change mileage; in addition it failed the standard scope test (resetting of sensors due to burnt cables that were under transmission), but the sticker in the car said I didn't need one until 57,000 thousand miles and I was no where near that at this time. I also advised Jesus of this and he spoke with Chester and they said they would pay for BMW to do the oil change. Now on top of these two issues it was also found that my car had been hit and had front bumper repair( which is why sensor cables were burnt) but none of this was on the carfax report and the car was sold to me with a Certified Sticker on it. So in a nutshell my car was in some type of accident but it was never reported. I also advised Easterns of this but they said it was nothing they could do at this time since the loan was finalized and the lender owns the car. So I called the lender and advised them of all this information but was referred back to Easterns Motors to resolved the issues. I was told all i could do was either trade the car or of course let them repo the car. So on 8/15/13 I dropped the car off again at Easterns Motors and Jesus stated they would fix the wheels that were bent. However all they did was send my car to a repair man that tried to repair them but they are no repairable because I took the car back to BMW and they are is doing the same and the wheels are still bent. But the oil was changed but sensors could not be reset due to burnt cables I have to get replaced for about appr. $300.00. Now all of this was found due to me signing up with BWM and their being a recall on a battery cable that was fixed. It just made since for me to have the check the car at the same they were replacing a recalled part. All of this information has been reported to Chester Pickney, Jesus from the Laurel location and Dani Tahrawi from consumer relations department. And Dani only provided me with information for the company they used to try and repair the wheels and told me there was nothing he could do about any of the above and that all of the work that needs to be performed on the car at this point 6/20/13 would be on me.This is a rough total of about $1400.00. I do realize that I need to keep up the car which I have but these repair cost are things that should have been found before I bought the car and when it was inspected by Easterns. Since this date I have appraised the car and due to the issues especially the body work that was done it only appraises for $21.000 which puts me at a deficit of about $7000 I would owe on the car additionally. I cannot afford to take a hit on this negative equity so I have been forced to keep the car and deal with the issues. I am not comfortable with driving the car long distance but I have no choice sometimes. I cannot afford to pay for a car and have to rent one everyone I go out of town. Additionally I have to keep calling BMW to keep up with the next oil change because my sensors in the car do not work and there is no way to reset them until the issue is fixed. I have also looked at filing a complaint with the BBB but just so happens there is no need because Easters is not accredited with them. I have also contacted legal assistance which I waiting to hear back from if I have a solid case because I bought used car that was certified but has has issues since day one. This is the second car I have every purchased used and never in my life have I had these issues when buying a car. Also, what surprises me is that I get numerous emails to write a review and I am not one to hurt anyones' business but as I ponder on what I am having to go through it needs to be heard by someone to do something about it. I am not saying the sales guy Rayford sold me a bad car because I do believe if he new all the issues the car had he would not be that cruel to sell me or even show me the car. I have records and documentation of all of them above and would like to be contacted to have some resolution on this issue because I have a very unsatisfied customer and at this point I would not recommend anyone else to get a car here. More

Michael Davis helped me all the way. He was very professional, knowledgeable and kept me informed. He worked with me on getting the things I needed and was very friendly. I would recommend this pl professional, knowledgeable and kept me informed. He worked with me on getting the things I needed and was very friendly. I would recommend this place to friends and family. More

Patricia Veal and Laanita Lewis and Lillie Pinnix were very pleased with Mr. Micheal Davis he was very professional in the way he sold miss Laanita and Miss Lillie a car we would recommend Mr.Davis and very pleased with Mr. Micheal Davis he was very professional in the way he sold miss Laanita and Miss Lillie a car we would recommend Mr.Davis and the Eastern Motors Family to our friends. More

I was reluctant at first to go to Eastern's because I was turned down by 3 other dealers for my trade/negative equity. My sales rep, Michael Davis, actually gave me another solution, that no other deale was turned down by 3 other dealers for my trade/negative equity. My sales rep, Michael Davis, actually gave me another solution, that no other dealer thought about - and it worked. Michael was very friendly and made my experience there very bearable. He was very attentive and made sure that I was informed every step of the way. I was very satisfied. Although I wasn't able to be placed in what I truly wanted, which was an AWD SUV, I was still placed in a very nice vehicle - Honda Accord. When I left there, I had one issue - my car wouldn't start because of the battery. Michael actually came all the way to where I was and gave me a jump, despite it being after his work hours and he still maintained his great customer service. I was truly impressed, and I truly feel that's going above and beyond for a customer. He is also having the dealership replace my battery. I would definitely recommend people not just to Easterns, but to use Michael Davis as their sales rep. Everything was great, if I could change anything, it would be the ability to actually select the vehicle myself. Michael made a great choice for me (especially because I love Hondas), but I would have loved to know all of the options that were available. Michael - keep up the great work, because you have just earned yourself a customer for life. More

My experience with this dealership was extraordinary. My Sales Consultant, was very professional as well as friendly. He listened to my concerns and needs and responded to them appropriately. I would reco Sales Consultant, was very professional as well as friendly. He listened to my concerns and needs and responded to them appropriately. I would recommend him to all of my friends and family. The General Manager was very supportive of me as well as his Sales Team. I will come back there to purchase my next vehicle. It's a pleasure to write about a pleasant experience. More

Good experience dealer went to bat and got me a good deal or the best that could be gotten I got the car that I was interested in. or the best that could be gotten I got the car that I was interested in. More

Mr. Scott took the time to spend with my family and I to make sure we had the best possible deal and experience possible. Highly recommended! make sure we had the best possible deal and experience possible. Highly recommended! More