Eastchester Chrysler Jeep Dodge Ram

I had tried to contact the owner (Brian Dennis) all morning to discuss the disgusting treatment I received by Boris and through Wellington (really just Boris sending him out with the messages) on Sunda morning to discuss the disgusting treatment I received by Boris and through Wellington (really just Boris sending him out with the messages) on Sunday the 19th when I went to purchase a used car. I scheduled a test drive on Saturday (this was confirmed) and spent 1 1/2 hours to drive from New Haven, CT to the Bronx only to see the car buried with no possibility of driving it. I fell in love with the car and was prepared to discuss an offer and was told that the $23,000 asking price was not "really" the asking price as there was an additional 10% charge ($2,300) regardless of cash or finance and that it was clearly marked on the internet (Wellington). There is NO such statement. I then informed Boris that I receive an additional $325 through the company USAA that I reviewed the car ad through. Boris informed me that amount was already included and the USAA informed me that it, most certainly, was not. This was a disgusting way to treat a potential customer. I am still extremely upset that I was so blatantly disrespected. I have already contacted BBB and sent a formal complaint form to the New York State Attorney General and DMV in your area. This was borderline criminal behavior. I can only hope that other customers are treated with much more respect than I experienced. Boris just contacted me and I really has no desire to have any further interaction with such an unprofessional individual. After speaking at length with Barry, the general manager, he informed me that the staff has a hard time distinguishing someone from the Bronx and someone not from the Bronx. Does this mean scamming people from the Bronx is OK for them? Buyer beware, they claim the lowest price, but you'll never see it. With their high pressure selling techniques, they missed their calling, they should be selling timeshares. More

Fabulous! Jimmy was on the ball. Everything was ready when I came in and the deal was smooth. My jeep was gorgeous and jimmy taught me everything about it. Awesome experience. when I came in and the deal was smooth. My jeep was gorgeous and jimmy taught me everything about it. Awesome experience. More

Horrible!!! Was looking for a used car - I called and they said the car price was not negotiable and I was ready to move on. They called back assuring that they would be able to work something out and a they said the car price was not negotiable and I was ready to move on. They called back assuring that they would be able to work something out and also that the guaranteed trade in price (from their website)most likey could be more once they look at the car and that I should come down to see the car. We walked around the lot for over 45min looking for the car - what a joke! Then when time to talk numbers they say a internet price is not negotiable!!! Then they appraised my tradein which is in EXCELCENT condition for $2000 less than the guaranteed tradein price from their website. A complete waste of my time - I left work early, got a babysitter for my child and for what??? ABSOLUTELY NOTHING but false promises! Not professional More

RAFAEL CASTRO UNDERSTANDS WHAT IT MEANS TO GIVE GREAT CUSTOMER SERVICE. HIS FRIENDLY and PROFESSIONAL MANNER PUT ME AT EASE WITH MY DECISION TO BUY. CUSTOMER SERVICE. HIS FRIENDLY and PROFESSIONAL MANNER PUT ME AT EASE WITH MY DECISION TO BUY. More

Mr.Smith was very friendly, helpful and informational, we were offered a deal we just couldnt refuse, his honesty was a quality we couldnt find in any other dealer we went to. I would recommend him to anyone were offered a deal we just couldnt refuse, his honesty was a quality we couldnt find in any other dealer we went to. I would recommend him to anyone shopping for a vehicle and will also be calling Mr.Smith next time i shop for a vehicle. All in all it was a great experience i felt as if i were talking to my friend. GO JAMES GO More

The car was exactly as advertised on the website. The sales rep was very helpful and honest about the purchase of the car and did followup with me the following day to see how I was enjoying my new purch sales rep was very helpful and honest about the purchase of the car and did followup with me the following day to see how I was enjoying my new purchase. Thank you. More

THe sales rep mentioned helped me to get a great cae for a great deal price.. its awesome.. i will shop there again and enourage others to do so a great deal price.. its awesome.. i will shop there again and enourage others to do so More

took his time to explain every paper work filled and very helpful through the process of buying the car. in general I was very satisfied with his work. helpful through the process of buying the car. in general I was very satisfied with his work. More

This vehicle purchase is my 5th in the past 12 years. My previous car buying experience with Ford was my best until this one. From day one using USAA's car buying service I began getting emails from the thr previous car buying experience with Ford was my best until this one. From day one using USAA's car buying service I began getting emails from the three Dodge dealerships in NYC. The most up front, honest and pleasurable initial contact I had came from Jackie McKenzie. The handoff between her and David George was smooth and David almost literally jumped through hoops to make sure my experience was a great one. He even took it upon himself to 'make the sale' to my wife over the phone while she was at home with our daughter. Javier was extremely thorough in finishing up the process and made me feel at ease with buying the truck. I also want to say that the amount of patriotism that this dealership showed towards me for being an active duty Army veteran was amazing. I've already begun recommending this dealership to fellow Soldiers and co-workers. Great work to all the employees of this dealership and I will definitely return for a future purchase. Thanks again. More

In looking to buy my first car I came to this dealership and meet with David who was such a great help. He gave me lots of information on the car I was interested in as well as general information about fin and meet with David who was such a great help. He gave me lots of information on the car I was interested in as well as general information about financing and such. While I did not end up purchasing any vehicle, my family and myself were very pleased with David's help and friendlyness. I will continue to have this dealership in mind for when I am ready to purchase. More