Eastchester Chrysler Jeep Dodge Ram

Worst experience I have ever had. The service department here is filled with nothing but liars and thieves. I was actually told by my warranty company to pick up my vehicle from them The service department here is filled with nothing but liars and thieves. I was actually told by my warranty company to pick up my vehicle from them immediately because they were "so sketchy." The fact that a WARRANTY company told me that unprompted should say it all. The service department manager promised he would be calling me to address the multiple lies I was told and the multiple parts on my vehicle that were damaged - that was in February and I still haven't heard from him. Spent the last couple of months compiling all the videos taken and all the recorded phone calls and the multiple employee statements that they willingly gave. This place is a nightmare. Stay away. More

Very quick and efficient, I'm very satisfied with the level of service that I received level of service that I received More

Kier is an Excellent Customer Service Representative. He called kept me informed about the progress of my vehicle. He Answered all my questions correctly and was very responsive. He called kept me informed about the progress of my vehicle. He Answered all my questions correctly and was very responsive. More

Mr. Day should get a raise and be promoted to manager of the entire team!!! the entire team!!! More

This was my third time going to the dealership and finally after the 3rd visit and changing the associate i was able to get the repairs done which should’ve been done on my first visit driving around finally after the 3rd visit and changing the associate i was able to get the repairs done which should’ve been done on my first visit driving around with a bad cam shaft is crazy especially after telling the same guy twice “Kia” that something is wrong with my car and getting shoved out twice! The second guy that helped me on my 3rd visit is aces! More

Classic bait-and-switch dealer. Don’t fall for their deceptive, dishonest sales tactics. If zero stars were an option, that’s exactly what they’d get. The team who respond to onl Don’t fall for their deceptive, dishonest sales tactics. If zero stars were an option, that’s exactly what they’d get. The team who respond to online listing inquiries isn't even at the dealership, and resides somewhere in NJ (I dealt with Francesca--- beware!). They use these people as scapegoats, scheduling you to see cars they don't even have available. When you get to the dealership the car they lured you in with will have "just sold", and they'll apologize for the confusion while trying to push another car on you. I traveled 6 hours round trip to go to this dealership. I had confirmed availability that same morning before getting on the road for my scheduled 1pm appointment. When I arrived they told me they sold the car that morning. That night I checked the listing again on CarGurus and saw they updated the price on the car that very same day claiming it's still available for sale... baiting the next innocent customer with the same car they don't even have. I also called the dealership the next day to ask about the cars avaiablity and was told, YES, WE STILL HAVE IT, WOULD YOU LIKE TO SCHEUDLE AN APPOINTMENT TO COME IN? After telling them who I was, and asking for a manager, he admitted the car was not avaiable and had no explaination for all the deception. If you're going here for a specific car you saw advertised, it's probably not even available. They're just trying to get people in the door and then will try to sell you anything they can. A whole crew of salespeople looking to take advantage of innocent customers. Absolutely disgraceful. More

Whenever I take my car for service at Eastchester jeep, I always get great service and great customer service from the service advisor. always get great service and great customer service from the service advisor. More

It was a great hassle free experience. They answered all the questions I had asked. They answered all the questions I had asked. More

Excellent service from Kier! Respectful and timely service. He went over and above to check out a problem and found a perfect solution. All employees were friendly. Respectful and timely service. He went over and above to check out a problem and found a perfect solution. All employees were friendly. More

Very Professional and helpful From start to finished. Always showing concerns and empathy to clients Always showing concerns and empathy to clients More