East Hills Chrysler Jeep Dodge Ram SRT

The process was very smooth and it took less than 20 mins to get the keys and drive away in the new Wrangler to get the keys and drive away in the new Wrangler More

NICE WHEN SELLING YOU A CAR...HORRIBLE WHEN YOU NEED IT SERVICED We have purchased 2 vehicles from this dealership, a Chrysler and a Jeep. The sales department was nice, but what I am learning, is that SERVICED We have purchased 2 vehicles from this dealership, a Chrysler and a Jeep. The sales department was nice, but what I am learning, is that they make false promises just to make a sale. When we purchased our Jeep, we were presented with a sales pitch to buy a Lifetime Warranty for the vehicle. We were told that it would give us top notch service whenever we needed it as well as a loaner car, whenever our car was in for this 5-star service. Five days ago, we went to pick up our 8-year-old son from football practice and the dashboard on our Jeep lit up like a Christmas tree and the whole thing just died. We had it towed to East Hills Chrysler Jeep Dodge Ram, since this is where we bought it and was made all of these promises. My husband called the service department first thing in the morning, to explain what happened and see about getting a loaner vehicle. He was told by Jon in Service that they most likely would not even get around to checking out our vehicle that day (Thursday) and it may be as late as Monday before they even get to look at it. He was also informed that they had no loaners available for at least 2 weeks. He asked about the promises made when we bought the vehicle and the additional warranty and was basically told, too bad. When he then asked to speak to the general manager, he was put on the phone with Judy Burr, who was much less than pleasant. She was dismissive, did not seem to care at all and quite rude. My husband showed up at the dealership a couple of hours after this whole unpleasant phone experience, to get tools out of our Jeep, that he needed for work. He pulled into the parking lot, right next to 2 workers who were standing there on their phones. He opened the back of our unlocked Jeep and loaded over $2,000 worth of tools into the back of our Escalade. Not one of the workers looked up or questioned what he was doing. He then drove around to the front and went into the dealership to question if this is how they always operate, without any regard to their customer's belongings or good customer service in general. Once again, nobody seemed to care at all. It is now Monday and they informed us that our Jeep needs a new alternator and PCM. Although both covered by the warranty, they advised that the parts will not be in until September 21st and they still don’t have any loaner vehicles. That means they will have my Jeep for over a month and they will not even provide any loaner for us to use! Both my husband and I are First Responders and work overnight in different locations, not to mention our 6 kids who are going to be starting school and activities next week. We need a 2nd vehicle and are now forced to pay an arm and a leg for a rental, since they had no loaners, like they promised. The customer service at this dealership is extremely lacking. Although our 2 teenage sons both want Jeeps, I can guarantee that we will NOT be purchasing them from this location and perhaps from any FCA brand at all, if this is how they treat their customers. More

Wonderful and effortless experience.From sales to Wonderful and effortless experience. From sales to finance everyone was helpful. Details were explained and taken care of. Great trade in value was Wonderful and effortless experience. From sales to finance everyone was helpful. Details were explained and taken care of. Great trade in value was provided. Definitely worth it More

Ryan was the most pleasant and knowledgeable sales representative we have ever had. He made things simple and clear and easy. We will definitely be calling on him again! representative we have ever had. He made things simple and clear and easy. We will definitely be calling on him again! More

Jesse was helpful with my lease buy back on my vehicle. He maintained strong communications through the process of the purchase. Thank you again for the help He maintained strong communications through the process of the purchase. Thank you again for the help More

GM Ed Wiffen has done a great job of organizing the leadership team and let them do the great job they’re capable of doing leadership team and let them do the great job they’re capable of doing More

Mike Casey makes my life so much easier. He handles all my jeep needs in a fair, friendly, and reasonable time frame. I only bring my Rubicon to him at East hills, I wouldnt set foot in another dealershi my jeep needs in a fair, friendly, and reasonable time frame. I only bring my Rubicon to him at East hills, I wouldnt set foot in another dealership. It is Very hard to trust dealers and service centers. Mike takes that fear away. Thank you for everything and always being a pleasure to deal with. You're appreciated! More

Mr. Marc Siegel assisted me in my vehicle servicing on 8/9/21. He is extremely polite, he is very detailed in explaining what is going on, and he is the utmost professional. I am lucky that we have cros 8/9/21. He is extremely polite, he is very detailed in explaining what is going on, and he is the utmost professional. I am lucky that we have crossed paths on numerous occasions! More

First time customer, was one of the best experiences I've had with dealer service. Marc the service advisor asked what was wrong with my Jeep, he explained the services that I was getting done and when they had with dealer service. Marc the service advisor asked what was wrong with my Jeep, he explained the services that I was getting done and when they found the problem fixed it in a very reasonable time. More

Fred was extremely helpfull in helping me finding the right car I wanted. I would definitely go back again when I'm ready for my next car. right car I wanted. I would definitely go back again when I'm ready for my next car. More