East Hills Chrysler Jeep Dodge Ram SRT

Very professional, friendly, was a pleasure to make business with Jorge Molina and the rest of the team are very generous I’m happy with the decision I made. business with Jorge Molina and the rest of the team are very generous I’m happy with the decision I made. More

Jorge is very knowledgeable patient understanding always willing to help his clients. He knows his work. Steve, the manager was awesome too when I sat down and talk to him very helpful for knowledgeable and willing to help his clients. He knows his work. Steve, the manager was awesome too when I sat down and talk to him very helpful for knowledgeable and accommodating. I would recommend East Hills to my family and friends. Thank you for all your help guys. More

Ingrid was absolutely amazing! With her and Dean's help, we were able to get everything completed within just a few days. They explained every step of the process clearly and treat With her and Dean's help, we were able to get everything completed within just a few days. They explained every step of the process clearly and treated us with exceptional care and professionalism. We initially came in for one vehicle and ended up purchasing two, and we truly couldn't have done it without Ingrid's dedication and support. She went above and beyond to make the experience smooth and stress-free. Overall, it was an outstanding experience, and we highly recommend working with Ingrid and Dean! More

Excelente servicio el que pude recibir de este gran profesión a quien no considero un vendedor si no más bien un asesor, preparado para entregar la mejor propuesta al cliente logrando satisfacer cada u profesión a quien no considero un vendedor si no más bien un asesor, preparado para entregar la mejor propuesta al cliente logrando satisfacer cada una de las necesidades, gracias por tan maravilloso servicio Jorge. More

I am a long time customer of East Hills Chrysler, Jeep, Ram, having purchased or leased multiple vehicles at the dealership over nearly 3 decades (despite the fact that I live 45 minutes or more from the d Ram, having purchased or leased multiple vehicles at the dealership over nearly 3 decades (despite the fact that I live 45 minutes or more from the dealership). I have always been a satisfied customer of their sales and service departments - until now. My current lease is a 2023 Wrangler 4xe with three months remaining on the lease. I leased the vehicle in October 2022 with the intention of helping to limit pollutants and save money on gasoline. During the period of my lease there have been 4 recalls… 3 this year. All of the recalls have been for risk of spontaneous fires - the first three related to battery separation on the lithium battery on the electric motor. Most recently, I became aware of a new recall resulting from risk of the wiring harness spontaneously combusting (even when the vehicle is off). In multiple recalls we have been advised not to park the Jeep near structures or other vehicles. In two of the recalls, we were advised not to charge the electric motor and to drive the vehicle on gas only (defeating the purpose of driving a non gasoline vehicle and adding expense to my monthly budget on top of the premium cost of leasing a hybrid electric vehicle. After the previous recalls I asked East Hills to take my lease back early as well as provide the contact information for the Stellantis zone representative as I do understand that this is a manufacturer issue primarily. I never received a response with the zone rep information. When I became aware of the most recent recall, I again reached out to the leadership at the dealership advising that I no longer feel safe driving the Wrangler and asking them to take the Jeep back and cover the remaining 3 lease payments. Again I requested the name and contact information for the Stellantis Zone representative so that I could follow up with them directly. I have not received any acknowledgment or response from the dealership to this request. Interestingly enough, I did receive a “personalized” email from Mike Kennedy, the floor manager at East Hills, highlighting the current Jeep specials and encouraging me to come into the dealership to discuss getting out of my current lease and into a new Jeep. These “personalized” emails come regularly (sometimes more than once weekly) but the leadership at the dealership won’t respond to a specific concern initiated by a long time customer. I am not interested in leasing or purchasing another product manufactured by Stellantis as their quality control and attention to detail is suspect. That said, East Hills has several other vehicle manufacturers in their portfolio. I would have considered leasing or purchasing from one of these other dealerships until my most recent experiences. I cannot in good faith do business with a corporation that does not value the safety of its customers (especially a long time repeat customer). I realize that product defects and recalls are plaguing multiple vehicle manufacturers. How the individual dealership responds to their customer’s needs and concerns dictates whether a customer is likely to continue doing business with that dealership. Barring East Hills or Stellantis reaching out to resolve these concerns, I will drive the Wrangler only as necessary until the lease ends and hope that my safety concerns are not realized. More

I went into the dealership looking for a truck. Rob was incredible! He was very professional and accommodating. He gave us a great deal and I couldn’t be happier. Rob was incredible! He was very professional and accommodating. He gave us a great deal and I couldn’t be happier. More

Ingrid was great at helping us. She’s a very great worker and is a very good saleswoman. She’s a very great worker and is a very good saleswoman. More

We just leased our 7th Jeep with Ingrid and as always the process is completely seamless! Ingrid is always friendly and patient and such a pleasure to deal with!!! Thank you for making our experience so amaz process is completely seamless! Ingrid is always friendly and patient and such a pleasure to deal with!!! Thank you for making our experience so amazing that we keep coming back! Wish I can give her 10 stars because Ingrid is truly the best!! More

Popped in today in the Express Lane with my 2019 Dodge Challenger for my first time in need of an oil change. I think I am going to like this place better then the dealer that I go to on the South Shore. Challenger for my first time in need of an oil change. I think I am going to like this place better then the dealer that I go to on the South Shore. I was in and out in an hour and Jon didn't try selling me the kitchen sink. I got my oil changed, he mentioned the rear brakes pass inspection but will probably need to be done at the next oil change and said to keep an eye on rear tires for dry-rot (I changed the front tires on the fall.) More