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East Coast Honda
Myrtle Beach, SC
674 Reviews
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674 Reviews of East Coast Honda
September 24, 2010
From the manager to the sales force to the service department etc. East Coast Honda is a first class dealership. Customer service, friendly and no pressure staff all contribute to a pleasurable experi department etc. East Coast Honda is a first class dealership. Customer service, friendly and no pressure staff all contribute to a pleasurable experience. Very fair pricing and excellent trade values make this the dealership that I constantly come back to when it is time for a new vehicle. Scott Proctor who is one of the managers at East Coast makes the whole car buying experience something to look forward to instead of something that most people dread. I highly recommend East Coast Honda to anyone looking for an easy going car purchase. The product also speaks for itself as Honda is one of the most reliable, ergonomic and finest cars that are very well priced. When the car is delivered it is spotless and detailed and the sales staff specifically Mike McCauley in my case very precise in going over the features of the vehicle. Also the service department is fantastic and make my routine service appointments a pleasure and prompt. One again I can't say enough good things about East Coast Honda. Sincerly, Ken I. More
by Ken Ireland
Employees Worked With
Scott Proctor, Mike McCauley, Scott Proctor, Michael McCauley
Helpful September 16, 2010
I recently purchased a 2010 Honda Pilot. I was impressed with the customer service that my wife and I received, from the time we got out of our car until we drove off in our new Pilot. The professionalism a with the customer service that my wife and I received, from the time we got out of our car until we drove off in our new Pilot. The professionalism and friendliness of the staff went beyond my expectations seeing how this wasn’t the first dealership I went to. I got the car I wanted at the price I was willing to pay. Everyone at the dealership was friendly and willing to help. I went back for the first scheduled maintenance and I was impressed again with the speed and knowledge of the service technicians. In the future I will recommend that you go and check them out. I have found my home. This is the only place that I will do business with in the future. More
by usmc0310
Employees Worked With
Kirt Cahill, Scott Cahill
April 03, 2010
My daughter brought her 2007 Honda Element in for routine service, at an agreed upon price of $219.00, which unfortunately included only an oil change and some routine checkups, no tuneup. She was informed t service, at an agreed upon price of $219.00, which unfortunately included only an oil change and some routine checkups, no tuneup. She was informed that she needed new brakes, and apparently given a price. She did not realize that "new brakes" meant only new pads, and that the price for installing new pads (pads only, no rotors or rotor work or wheel cylinders or anything else, just pads) was almost $400.00. When she picked up the car, she was informed (then, not before) that the car was vibrating excessively for no explicable reason that they could find, although the one guy began to speculate about axle problems. My daughter had none of this vibration before bringing in the car. She test drove it, and was astonished at how bad it was. The manager, Scott Proctor, took a ride and attributed the problem to unevenly worn tires (caster and camber problems) and the new high noise level and vibration to the re-alignment contributing to the new vibration. The total charge for labor on the car was over $500.00 and the total bill came to well over $700.00. We arrived to pick up the car about 2:35 but did not get out of the place until after 4 P.M. We had purchased tickets for a boat ride at 4 P.M. at Brookgreen Gardens, but when we stated that we had this appointment, Proctor was very unsympathetic and stalked off into his office, throwing a wad of paper into the basket in anger and disgust, having no patience with a legitimately unhappy customer. Finally, reluctantly, he discounted the labor by $95.00, I guess figuring that the car was there for less than four hours, supposedly being worked on, and the charge of $95.00 an hour for four hours max did not add up to more than $500.00 labor. A more than $700 bill for the amount of work done on this vehicle is outrageous. Anyone considering purchasing a Honda in Myrtle Beach should go elsewhere, or just choose a different vehicle. DON'T GET STUCK with East Coast Honda service, its exorbitant service prices, and its rude help. I will say this: the lady behind the desk was extremely friendly, kind, and understanding, but obviously had no control of the situation. I don't see how she could work in such a place. If you need brake pads, go to your local mechanic, or Meineke, or Midas, anybody but East Coast Honda unless you want to get stuck with a huge bill. More
by drb1944
Employees Worked With
Scott Proctor, Manager
August 15, 2008
This dealership was awesome. They went above and beyond the call of duty to make sure we were totally satisfied. A+ for customer service. We shopped Toyota and Nissan and found that Honda offered more sta the call of duty to make sure we were totally satisfied. A+ for customer service. We shopped Toyota and Nissan and found that Honda offered more standard features and their price was just as low. We have been back several times to get service and that has been very pleasant as well. The salesman i had was Jim Godsey. He listened to our needs and didnt pressure unlike the Nissan store. The salesmanager Scott Proctor was very professional and did an outstanding job making our deal come together. More
by thedadx5
Employees Worked With
Scott Proctor, Scott Proctor
