East Bay BMW

Will and Wayne were both very easy to work with in getting my recall work done. Great communication and follow up! Thanks for making this process so easy for me! getting my recall work done. Great communication and follow up! Thanks for making this process so easy for me! More

Great service staff! Wayne and Vincent were very nice, helpful, and timely! Such a pleasure to have their assistance and makes it worth the 1+ hour drive to bring my car Wayne and Vincent were very nice, helpful, and timely! Such a pleasure to have their assistance and makes it worth the 1+ hour drive to bring my car in when needed. More

I had a great experience with this dealership! The staff was friendly and helpful, and the whole service process was smooth and easy. I really appreciated that they partner with Uber so I didn’t h The staff was friendly and helpful, and the whole service process was smooth and easy. I really appreciated that they partner with Uber so I didn’t have to wait at the dealership all day, it made things so much more convenient. The waiting area was clean and comfortable, with thoughtful touches like coffee, tea, water, and snacks available. Overall, everything felt well-organized and customer focused. Everardo Diaz was the best service advisor I’ve worked with. He was incredibly kind, knowledgeable, and personable. He explained everything about my car’s service in a way that was easy to understand and made the whole process feel stress free. I really appreciated that he took my budget into consideration, helped me prioritize what needed to be done, and even worked out a discount for me. When I came back a few weeks later with another issue, he was just as helpful and compassionate. Truly one of the most genuine and professional advisors I’ve met! More

Good service experience starting from the greeter, Wayne who is always happy and courteous when offering his service and after care service such as car wash. Service representative is knowledgeable and alwa who is always happy and courteous when offering his service and after care service such as car wash. Service representative is knowledgeable and always offered free shuttle service to the area their service covered if you prefer to work / other places while your car is being repaired. 5⭐️ More

Excellent customer service, very helpful staff, always go above and beyond to make sure their customers are satisfied. above and beyond to make sure their customers are satisfied. More

Quick response to my request for service. Everyone is professional. Special thanks to Bruce for timely updates. Loaner car was good. Everyone is professional. Special thanks to Bruce for timely updates. Loaner car was good. More

Thanks a lot for Jeremiah. Very smooth purchasing experience. The facility is very organized and clean as well. Very smooth purchasing experience. The facility is very organized and clean as well. More

Bobby did a excellent job from first call to hand shake and key drop A+ experience and key drop A+ experience More

Everardo Diaz Helped me out and provided excellent service. I always look forward to coming in to get my car serviced. service. I always look forward to coming in to get my car serviced. More

I had to have a ton of work done on my X7, but Kier Custodio and the east bay BMW team were great. Excellent communication to let me know the status and timing of work being done. Appreciate their hard Custodio and the east bay BMW team were great. Excellent communication to let me know the status and timing of work being done. Appreciate their hard work to get my car back on the road! More