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East Bay BMW

Pleasanton, CA

4.9
790 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 790 reviews

June 06, 2025

On time, as per estimated cost. Lou Rios was a pleasure to work with. Great dealership. More

by kdalbertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Rios
Jun 12, 2025 -

East Bay BMW responded

Kdalbertson, we're glad to hear you enjoyed your visit!

June 06, 2025

Thank you East Bay BMW for always doing a great job. This is the only dealer I trust to service my vehicle; our service advisor, Everado Diaz, was particularly helpful and I appreciated his time and att More

by afink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everado Diaz
Jun 12, 2025 -

East Bay BMW responded

Hi Afink, we are very happy to have provided you with such a positive experience!

June 05, 2025

Great service and prompt attention to calls requesting information. And very pleasant and attentive attitude. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
Jun 09, 2025 -

East Bay BMW responded

Dave, thank you for your kind words and this wonderful review!

June 05, 2025

Diana was absolutely fabulous to work with. She made the whole process easy and went above and beyond. More

by ghopkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diana Diaz
Jun 09, 2025 -

East Bay BMW responded

Ghopkins, thank you for sharing your positive experience!

June 05, 2025

Louis is great, he explains clearly what’s going on with my car iand some things to done. Very professional and I geel comfortable talking to him during my visit. More

by loidz1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Rios
Jun 09, 2025 -

East Bay BMW responded

Loidz1980, we're happy to hear you had such a positive experience with our team!

June 05, 2025

My service rep, Joseph, was fantastic. Quick, efficient, and likable. They completed quite a bit of work in one day. Car looked great and drove great. Fantastic! Thank you. More

by Lon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Brightenstine
Jun 10, 2025 -

East Bay BMW responded

Lon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East Bay BMW!

June 04, 2025

It was a great experience to bring my iX to the dealership for service. Everardo Diaz was my service agent. He is very friendly and professional. I am glad that they fixed my car. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
Jun 07, 2025 -

East Bay BMW responded

Hi Charles, thank you for taking the time to leave a review for us at East Bay BMW. We're happy we could meet your expectations!

June 02, 2025

Keir did a great job keeping me informed as to the status of my X5. The service at the drop off and pickup was excellent too. More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keir
Jun 06, 2025 -

East Bay BMW responded

Jim, we are so pleased you enjoyed your visit to East Bay BMW!

June 02, 2025

Lito Greg and Steve were great to work with from test drive through setting up our new car. Appreciate their professionalism. More

by vincew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lito Greg and Steve
Jun 06, 2025 -

East Bay BMW responded

Vincew, we are so happy to read such a great review about East Bay BMW!

June 02, 2025

BMW pleasanton is a great dealership . We always take her car bmw X5 for service here . The staff is super friendly and attentive . More

by warda_javed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Carguy
Jun 06, 2025 -

East Bay BMW responded

Warda_javed, we're so glad that we were able to go above and beyond your expectations!

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