East Bay BMW

This dealership is clean, efficient and professional. Our advisor, Kier Custodio is super welcoming and highly knowledgeable about the BMW products. Our advisor, Kier Custodio is super welcoming and highly knowledgeable about the BMW products. More

Anthony D'amore was the best service advisor. He is very knowledgeable and took care of my vehicle like it was his own. He continued to update me with what was going on with my vehicle daily and He is very knowledgeable and took care of my vehicle like it was his own. He continued to update me with what was going on with my vehicle daily and thoroughly Being in the automotive field i know communication is key. Will be bringing my vehicle back for all repairs and services. More

Be try thorough and professional service center ! The advisor took care of the needs and provided recommendations. The advisor took care of the needs and provided recommendations. More

The check-in process was simple enough; the Service Advisors were all efficient & courteous; the Service Tech sent me a video showing & explaining what he had done which was very helpful; and the check Advisors were all efficient & courteous; the Service Tech sent me a video showing & explaining what he had done which was very helpful; and the checkout process was as easy as the check-in. The Service Manager, Josh, and team did a good job of accommodating my specific service requests. My only criticism would be regarding timing: my appointment was for 10am but my car was not taken in for the work until 11:10am. This meant I waited around an extra hour for my car to be ready. More

Kier always takes great care of me and my vehicle. I pulled up to the dealership without a prior appointment and he took me in right away and got me taken care of with 1 day. He’s always very communic I pulled up to the dealership without a prior appointment and he took me in right away and got me taken care of with 1 day. He’s always very communicative and updates me on the progress of the work being done to my vehicle More

East Bay BMW was able to take us in for a last minute brake change. Always great to see Amit and team. Thank you again. brake change. Always great to see Amit and team. Thank you again. More

I uad an amazing experience at BMW of East Bay service department. My service advisor Joseph was perfessional, well informed and kind. Thank you! department. My service advisor Joseph was perfessional, well informed and kind. Thank you! More

quick and easy oil change as usual, no need to wait long for my car to be returned for my car to be returned More

Received excellent customer service from Lito. Amazing job on making the purchase process stress free. Amazing job on making the purchase process stress free. More

I would just like to say Anthony my service provider was top tear!!! Absolutely the best! Would recommend 100% Thank you Anthony ! Sherlita McQuarters top tear!!! Absolutely the best! Would recommend 100% Thank you Anthony ! Sherlita McQuarters More