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Earnhardt Peoria Kia

Phoenix, AZ

4.8
255 Reviews

17431 N 91st Ave

Phoenix, AZ

85382

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255 Reviews of Earnhardt Peoria Kia

September 12, 2022

Always great service on my car. Matt the best! Professional, friendly. No complaints from me! More

by Siouxzmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 13, 2022 -

Earnhardt Peoria Kia responded

It pleases us to see that you always receive the service that you deserve from Matt! Hope to see you again! Regards, Chuck Weesner General Manager Chuck.Weesner@earnhardt.com

August 11, 2022

Had some issues with a recent purchase made by my parents. Worked with GM Chuck to address. He was able to take care of the concerns and my parents are happy with their purchase. More

by PAYASKO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Worthen
Aug 26, 2022 -

Earnhardt Peoria Kia responded

We appreciate you bringing your concerns to our attention and I'm glad that we were able to address them and your parents are satisfied with their purchase now. Should you or them need anything else, please don't hesitate to reach out. I'm happy to help. Regards, Chuck Weesner General Manager Chuck.Weesner@earnhardt..com

May 28, 2022

I just had my low mileage 2019 Optima serviced . Heather was very polite and helpful. The service was completed in a reasonable time. My only problem is that when I got in my car the floor mat had More

by 2019Optima owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Penna
Jun 02, 2022 -

Earnhardt Peoria Kia responded

Thank you for both your business and your feedback. We've made sure to address this with our service team and have used this as a learning opportunity. We hope your Optima is treating you well and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Derek Holmes Parts & Service Director derek.holmes@earnhardt.com

May 17, 2022

I purchased a 2022 Kia Rio over the weekend and had a great experience at Earnhardt Peoria Kia. I went to another Kia dealership before I came to this one and had a horrible experience. Richard, my sales More

by gina_kelly2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard, Earl
May 18, 2022 -

Earnhardt Peoria Kia responded

We are pleased to hear that you received nothing but the best here with Richard and Earl and we're happy that you went home happy! If we can help you out with anything else, please let us know. We hope to see you again soon. Regards, Chuck Weesner General Manager Chuck.Weesner@earnhardt..com

May 02, 2022

So Kia has left a horrible taste in my mouth. The purchasing experience was fine. I own a 2021 Kia sorrento and have had it for less than a year with less than 10,000 miles on it. The first probl More

by Lonatisdel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Enrique is a very good sales person and service leader. He has been the only advocate with great customer service. , Derek Holmes
May 03, 2022 -

Earnhardt Peoria Kia responded

Lona, We understand your frustration and we're disappointed you've not been satisfied with the quality of service you've received here. As we've mentioned, unfortunately, this impact damage underneath your vehicle is not covered under warranty, which is why it would cost $800 to repair. Should you like any further clarification on this or would like to set up a time for this repair to be completed, please don't hesitate to contact me. I'm here to help. Regards, Derek Holmes Parts & Service Director derek.holmes@earnhardt.com 623-933-6900

May 03, 2022 -

Lonatisdel responded

With all due respect Derek, that does not clarify anything for me. The damage in question is not user error or from hitting normal road debris, I would have had to hit something noticeable. Also how is something that is affecting my car internally not covered under warranty? Is the muffler covered because that’s an internal component but is mostly external. The handling of this is completely wrong and for me does not help at all. There is no way that with this amazing warranty you guys swear by that not even having the car for a year that I should be out of $800 for something I didn’t even know was a thing or could have been so “easily damaged”. Also I do question if someone at kia damaged my car since they couldn’t even handle my oil change correctly and could have in fact ruined my engine. If you want to help, then help cover the expenses. Thanks!

April 01, 2022

Our car buying experience was absolutely awesome. Every aspect of the sale was made simple and easy. No pressure. I highly recommend you ask for James Arroyo or Walker Hardy. They will go out of thei More

by pcvigil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Arroyo , Walker Hardy
Apr 04, 2022 -

Earnhardt Peoria Kia responded

It's wonderful to hear that James and Walker worked hard to provide you with a quick and easy experience! We hope you're loving your new car and we hope to hear from you again! Regards, Chuck Weesner General Manager Chuck.Weesner@earnhardt..com

March 15, 2022

Justin is my service advisor, and I always receive first class service at Peoria Kia. More

by Laven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in Service
Mar 16, 2022 -

Earnhardt Peoria Kia responded

Justin is a huge asset to our team and it's no surprise that he constantly provides you with the service that you deserve! We look forward to working together for many more years to come! Regards, Chuck Weesner General Manager Chuck.Weesner@earnhardt..com

March 10, 2022

I always have a great experience. My car is always taken care of. Will always buy kia More

by Cas2135684
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Holmes, Edward Jones, Ron Egbert, Valerie Pele
Mar 11, 2022 -

Earnhardt Peoria Kia responded

We truly appreciate your loyalty to us and we look forward to working together for many more years to come! Thank you! Regards, Chuck Weesner General Manager Chuck.Weesner@earnhardt..com

March 07, 2022

Dealing with Victor and the rest of the staff was great. This is the second car my wife and I have bought from Victor. I will buy my next car from Earnhardt Kia, as long as I can deal with Victor. The servi More

by skmerchant82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wicktor Rodziewicz
Mar 07, 2022 -

Earnhardt Peoria Kia responded

It's wonderful to hear that Victor always takes such great care of you and your wife! Thank you very much for choosing us and we look forward to hearing from you again! Regards, Chuck Weesner General Manager Chuck.Weesner@earnhardt..com

January 26, 2022

Kudos to Nate, Victor and Jordan. I purchased a new Kia Soul yesterday and the process was made so easy because of these 3 gentlemen. I ordered the exact car I I wanted, at the price I wanted, and couldn' More

by ldrago1944
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate, Victor and Jordan
Jan 26, 2022 -

Earnhardt Peoria Kia responded

Linda, we want nothing but the best for our customers and we're so happy you had such a great car-buying experience with us! Congrats on your new Soul and we look forward to working with you again! Regards, Chuck Weesner General Manager Chuck.Weesner@earnhardt..com

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