Earnhardt Ford - Service Center

Service My recent experience with Earnhardt Ford's service center was excellent!!! Suzette was informative and communicated all my vehicles needs and which i My recent experience with Earnhardt Ford's service center was excellent!!! Suzette was informative and communicated all my vehicles needs and which issues were a priority as my Ford F-150 has 250,000 miles. When I asked to speak to the service manager Mr Fitch answered all my questions, in a timely manner, and provided the service I expect. I would, and have recommended Earnhardt Ford service center to all my friends and family. Thank you!! More

Worse customer service i have ever received and the higher up in management that you go it only get ruder and louder. Was told to take my business somewhere else and I would advise you the same!!! higher up in management that you go it only get ruder and louder. Was told to take my business somewhere else and I would advise you the same!!! More

I went Earnhardt Ford to have recalled lug nuts replaced on my car. After I had a 2 hour inspection 3 days earlier. The service advisor called and said the ordered replacement lug nuts were in and I could on my car. After I had a 2 hour inspection 3 days earlier. The service advisor called and said the ordered replacement lug nuts were in and I could come in anytime and get them replaced. So I made an appointment for 9:00 A.M. Monday morning. I arrived at Earnhardt Ford at 8:45 thinking I might get a head start on the service and get out a little sooner so I would have plenty of time to get to my 11:00 A.M. appointment. At 10:25 my vehicle had not been serviced and was sitting in the parking lot waiting for the next available lift to open. After complaining to the service manager my vehicle was finally completed. I was able to get out of there by 10:50. My question is: What is the purpose of an appointment if now one can keep it? Doctors are one thing but service on a vehicle is something else. These people need to take some time management classes! I will never go to Earnhardt Ford again for service or the purchase of a new vehicle. I should have brought a lunch! More

NEVER, Never, Never, get service or purchase a vehicle from these Crooks. A had service twice from them, body shop repair was very slow and the work was never completed and service on a truck, they did n from these Crooks. A had service twice from them, body shop repair was very slow and the work was never completed and service on a truck, they did not want to fix the problem that it was brought in for they wanted to fix other issues first before they would look at why it was not starting, it was brought there for that reason and that reason only. Never in a million years of the last car dealer in the world would I purchase or service a vehicle from them. More