Back

Earnhardt Chrysler Jeep Dodge Ram - Service Center

Gilbert, AZ

4.5
403 Reviews

403 Reviews of Earnhardt Chrysler Jeep Dodge Ram - Service Center

Sort by
January 21, 2025

Tiana is always pleasant and helpful! Listens to my needs and provides good customer care! More

by Nando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiana Dela Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback, Nando! We're thrilled to hear that Tiana is making such a positive impact with her support. Your satisfaction means the world to us, and we’re here to ensure you always have a great experience! Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 14, 2025

Friendly service advisor great on time and did a great job. provided a rental pick up More

by DanArnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback, Dan! We're thrilled to hear you had a great experience with our service team and appreciated the rental pick-up. Your satisfaction is our priority, and we look forward to welcoming you again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 14, 2025

You are not going to find a better service adviser. I called him at 8:15am on Thursday when my appointment at another dealership fell through. He told me he would take my vehicle for service and provid More

by jan.johnson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience, Jan! We're thrilled to hear that Marc provided you with such excellent service and made the process smooth for you. Your satisfaction is our priority, and we look forward to assisting you again in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

December 22, 2024

Earnhardt Dodge and Doug Miller did a great job of dealing with a brake pedal recall on my Dodge Hornet. The appointment went smooth and the repair work was done while I had coffee and donut! More

by jnykanen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback! We're thrilled to hear that Doug and the team made your brake pedal recall experience smooth and enjoyable. A coffee and donut always make waiting better! Your satisfaction means a lot to us. Regards, Luke Morris Service Director luke.morris@earnhardt.com

December 19, 2024

Excellent service from this dealer ! Joshua , Service Advisor, was very helpful, professional and timely ! Didn't keep us waiting ! Recommended service that was due within a few thous More

by lorraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic review! We're thrilled to hear about your positive experience with Joshua. Our team always aims to provide prompt and helpful service. We appreciate your recommendation and look forward to serving you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

December 16, 2024

ROCKET was so helpful getting me back on the road! I appreciate being notified often. Thank you Earnhardt and thank you ROCKET Getting my Chrysler 300S which I love back on the rock. I will be back to More

by DJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Makena Christiansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks, DJW! We’re thrilled to hear Rocket provided you with excellent service. Your satisfaction is our priority, and we’re glad to have your Chrysler 300S back on the road. Wishing you a Happy Holiday and looking forward to assisting you with anything else in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

December 15, 2024

Brianna Lopez was awesome. Listened to my concerns and answered all of my questions. Gave me specific time frames for completion of work and exactly what to expect. More

by steveihrke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lopez, Brianna
Dec 16, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback, Steve! We're thrilled to hear that Brianna provided such attentive service and clarity. Our team strives to ensure a great experience for everyone, and your kind words mean a lot to us! Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 29, 2024

Tammy has great communication skills. She’s friendly and listened to my concerns. I left the dealership satisfied with the service I received. Glad she’s my service manager. More

by Al-Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Shriner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We're thrilled to hear about your positive experience with Tammy. Our team strives to provide excellent service, and it’s great to know that Tammy’s communication and friendliness made a difference. We appreciate your feedback and look forward to serving you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 30, 2024

I had a scheduled appointment to have my vehicle looked at and Rick was the guy who i was assigned to. Rick was very pleasant to work with, i addressed the issues that were going on with my vehicle. Rick More

by shelliekallander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks, Shellie! We’re thrilled to hear about your positive experience with Rick. Our team strives to provide great service, and it’s fantastic to know we hit the mark. We appreciate your kind words and look forward to serving you again in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 22, 2024

I purchased a brand new Dodge Ram 1500 EcoBoost bighorn from the dealership end 2021. At 53,000 miles the motor needed to be replaced. They had the truck for 30 days in service and were finally able to g More

by patrickjobsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Earnhardt
Oct 23, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Patrick, I do see that we had your vehicle in service for a warranty repair at 53,000 miles, back in August of 2023. It sounds like there might be some confusion, as we are not affiliated with Superstition Springs Chrysler. When you purchased the Ram from them in August of 2021, it had a 3-year or 36,000-mile basic warranty along with a 5-year or 60,000 mile powertrain warranty. If your vehicle is currently outside of that manufacturer warranty period, based on time or mileage, unfortunately, the repair would not be warrantable. We apologize for the frustration that you have experienced thus far and we hope that their service team is able to work towards a resolution. Regards, Luke Morris Service Director luke.morris@earnhardt.com

Oct 23, 2024 -

patrickjobsmith responded

Luke, the motor on my vehicle is bad. It was repaired at 52,000 miles and it was powertrain and motor related. The exact issue after the repair is happening again and my truck is broke down. It is the motor and powertrain issue so the repairs that the dealership did should be warranted and covered, fix my truck so I can get back to work.

Oct 23, 2024 -

patrickjobsmith responded

Luke, the motor on my vehicle is bad. It was repaired at 52,000 miles and it was powertrain and motor related. The exact issue after the repair is happening again and my truck is broke down. It is the motor and powertrain issue so the repairs that the dealership did should be warranted and covered, fix my truck so I can get back to work.

1
...