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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,334 Reviews

1,334 Reviews of Eagle Buick GMC, Inc. - Service Center

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February 03, 2023

I received excellent service from the service department at GMC in Crystal River. They promptly took my vehicle back for repair. Scott was very professional and friendly. Good service was provided. Thanks! More

by pmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Eagle Buick GMC, Inc. responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Eagle Buick-GMC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Eagle Buick-GMC Team

February 02, 2023

They were all kind & helpful. Worked together to get me the best car. Took a long time, 4 hrs, but they were determined to keep working until they got me into the car. I'm so happ More

by Destany23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Eagle Buick GMC, Inc. responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Eagle Buick-GMC Inc. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Eagle Buick-GMC Team

January 26, 2023

I recently went to the service department for my first oil change to my Buick Envision. Brad in service took care of my vehicle needs and had my vehicle ready when promised.He was polite and professional. More

by scire1680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Jan 27, 2023 -

Eagle Buick GMC, Inc. responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Eagle Buick-GMC Team

January 21, 2023

A very helpful staff and dealership with awesome people who care about your needs and the customer’s experience. More

by wadeduncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Elsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Carrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Baldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2023 -

Eagle Buick GMC, Inc. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Eagle Buick-GMC Team

January 21, 2023

You couldn't ask for a better service rep than Scott Kelly. And the service and price was fine for the quality. I didn't have contact with any of the other employees mentioned. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2023 -

Eagle Buick GMC, Inc. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Eagle Buick-GMC Team

January 20, 2023

Scott Kelly and his team did an everything necessary to get the job done . Thank you More

by Smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2023 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Eagle Buick-GMC Team

January 14, 2023

Everyone was very professional and accommodating. The wait was short and my vehicle update and maintenance was completed as expected. More

by Teeluna
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Eagle Buick GMC, Inc. responded

Teeluna, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Eagle Buick-GMC Team

January 13, 2023

Had a 100,000 mile tune up, fuel system flush & oil change performed. It took 4 hours, exactly how long they told me it would take. I waited in their comfortable lounge with my laptop & did some work a More

by Debbie Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Eagle Buick GMC, Inc. responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Eagle Buick-GMC Team

January 11, 2023

Provided better service in the past. Service adviser Scott is great. Mechanics are suspect. Long waiting time More

by Frankdag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Eagle Buick GMC, Inc. responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Eagle Buick-GMC Team

January 06, 2023

I really appreciate their excellent service. They are courteous and prompt whenever I need service. More

by Chummy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Chummy responded

I appreciate their excellent service.

Jan 06, 2023 -

Chummy responded

Prompt and courteous.

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