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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,334 Reviews

1,334 Reviews of Eagle Buick GMC, Inc. - Service Center

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February 19, 2023

After leaving from an oil change, I had dash light warnings going off. I called the service department back and was told it was nothing they had done and it was a coincidence. I was to bring the vehic More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morganne
Feb 21, 2023 -

Eagle Buick GMC, Inc. responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Eagle Buick-GMC Team

February 18, 2023

Every time we have used services here Scott has been wonderful. Very happy with service More

by sbpinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Eagle Buick GMC, Inc. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Eagle Buick-GMC Team

February 17, 2023

Great service and friendly staff! Very friendly and knowledgeable. Very quick and efficient. Thank you! More

by Twin Oak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morganne Holmes
Feb 17, 2023 -

Eagle Buick GMC, Inc. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Eagle Buick-GMC Team

February 15, 2023

They are truly great ! Courteous, knowledgeable, great work. I would not go anywhere else. Scott is one of the hardest working person I’ve ever came across! Thank you ! More

by Awathen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Eagle Buick GMC, Inc. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Eagle Buick-GMC Team

February 14, 2023

Keep me car for 7 days & never fix it me car Ben there like 10 times Buick Regal 2019 More

by robertmercado0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Kelley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Eagle Buick GMC, Inc. responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Eagle Buick-GMC Team

Feb 16, 2023 -

robertmercado0912 responded

Unfortunately, after taking our car for repair for the same issue multiple times, we have decided Buick is not for us. It is unfortunate that the Buick service department could not resolve the issue, and because of this it has caused so much inconvenience having to leave the car for more than a week each time and still this issue has not been rectified. So in an effort to get on with our lives we no longer own a Buick.

February 14, 2023

Every time I bring my cars in for service, I get exceptional service and professionalism. Scott is an awesome service man. More

by buipon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Eagle Buick GMC, Inc. responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Eagle Buick-GMC Inc for your vehicle needs. Sincerely, The Eagle Buick-GMC Team

February 14, 2023

From the service dept to the sales dept, everyone at eagle is top notch! Special shout out to Morganne in service, Steve in sales, and Bob in finance More

by twocrazy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morganne in service
Feb 15, 2023 -

Eagle Buick GMC, Inc. responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Eagle Buick-GMC Team

February 08, 2023

These guys are awesome! The service department is the best at fixing my 2021 sierra truck. More

by jonpepe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Eagle Buick-GMC Team

February 04, 2023

This is The best dealership in the area. They are professional and most importantly are willing to work with you if you have a problem. JP is awesome! Robert Hauss is the best salesman and N More

by Renee orr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Patrick (JP)
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil
Feb 06, 2023 -

Eagle Buick GMC, Inc. responded

Renee, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Eagle Buick-GMC Team

February 04, 2023

Had a recall, brakes grinding at 3000 miles and heads up display crooked to be included on the RO. The brake pads were changed, the safety recall was done and heads up display will have to wait for next se More

by asapdeliveryno1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad
Feb 06, 2023 -

Eagle Buick GMC, Inc. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Eagle Buick-GMC Team

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