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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,354 Reviews

1,354 Reviews of Eagle Buick GMC, Inc. - Service Center

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August 02, 2024

The service is always THE BEST at Eagle Buick, that’s why I drive a half hour to get there. Courteous, professional, detailed, they always get the job done well and quickly no matter if it’s an oil change o More

by mona5lisa2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody and Russ
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience with us. Knowing that you drive a half hour to visit Eagle Buick-GMC Inc means a lot, and we're thrilled to hear that our service has consistently met your expectations, whether it's an oil change or checking the engine. Our team is dedicated to providing the best service possible, and your confidence in us is greatly valued. We look forward to seeing you again next time! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Have to take vehicle back in. 3rd time they’ve tried to fix the problem More

by edwardwise66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for sharing your experience with us, Edward. We understand that it can be frustrating to have to return for multiple repairs. We appreciate your feedback and encourage you to reach out to us directly so we can work towards a resolution. Your satisfaction is important to us, and we are committed to ensuring your vehicle is in top condition. Sincerely, The Eagle Buick-GMC Team

July 15, 2024

Morganne is an excellent customer service specialist. She went above and beyond to make sure our service was as easygoing as could be. She is prompt, thorough, kind and honestly cares. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for the kind words, Dee! We appreciate you recognizing Morganne for her exceptional customer service. We are delighted to hear that she made your experience easygoing and enjoyable. We look forward to welcoming you back to Eagle Buick-GMC Inc in the future. Drive safely! Sincerely, The Eagle Buick-GMC Team

July 12, 2024

Great professional courteous people who really care! We tried others before we found them. They are now our go to for everything!! Trustworthy maintenance and repairs done by knowledgeable staff. Under More

by r.lewis1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe LA Franz.
Jul 15, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our team at Eagle Buick-GMC Inc. We pride ourselves on our trustworthy maintenance and repairs, as well as our understanding and considerate sales staff. We look forward to being your go-to for all your automotive needs. Please share your experience with others and visit us again soon! Sincerely, The Eagle Buick-GMC Team

July 12, 2024

Scot, that damned Marine, is always the best n my go to guy. Mechanic was great too. More

by Boxer1348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ, as usual, is his normal pain in the A**.
Jul 15, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for sharing your 5-star experience with us at Eagle Buick-GMC Inc! We appreciate your kind words about our team members, especially Scot. We look forward to serving you again in the future! Sincerely, The Eagle Buick-GMC Team

June 23, 2024

The service department is good. I give the tech crew a lower rating as they haven’t fixed some repairs correct the first time. More

by Caroleew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, The Eagle Buick-GMC Team

June 20, 2024

Dealership service was fast, accurate, and very reliable. I would definitely recommend this to anybody. More

by KRODERICK13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norma Pestana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Fagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for the wonderful review and recommendation! We are thrilled to hear that you had a fast, accurate, and reliable experience with us at Eagle Buick-GMC Inc. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive feedback. We look forward to assisting you or anyone you refer in the future! Sincerely, The Eagle Buick-GMC Team

June 19, 2024

Sales and Service teams are great. Always willing to work with you and meet your needs. Bruce. Scott and Morganne are the best! More

by gschil74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for choosing Eagle Buick-GMC and for the wonderful review! We're thrilled to hear that our Sales and Service teams, including Bruce, Scott, and Morganne, were able to provide you with top-notch service. We appreciate your kind words and look forward to assisting you again in the future. Sincerely, The Eagle Buick-GMC Team

June 19, 2024

Morgaane was fantastic! She communicated with me continuously during the time my vehicle was serviced. It was great to see that Scott still works in the service departmen More

by James Friedrichs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Esser and all the technicians that worked on my vehicle
Jun 21, 2024 -

Eagle Buick GMC, Inc. responded

Thank you, James, for your kind words and detailed feedback about your recent visit to Eagle Buick-GMC Inc. We are thrilled to hear about your positive experience with Morgaane, Scott, and Marc. We strive to provide outstanding customer service and make everyone feel like they are part of our family. We appreciate your loyalty and look forward to continuing to take care of your vehicle for many years to come. Thank you for choosing Eagle Buick-GMC Inc! Sincerely, The Eagle Buick-GMC Team

June 19, 2024

I use to think this dealer cared about me. My last experience in buying a car after my wife died was terrible. I had used the miles on the old car taking her and going to the hospital' I feel More

by mgrmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Elsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The new car manager should be replaced
Jun 21, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for sharing your feedback with us. We understand your concerns and appreciate your loyalty over the years. Please reach out to us directly so we can address your recent sales experience and work towards a solution. We strive to maintain high standards and take your feedback seriously. Sincerely, The Eagle Buick-GMC Team

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