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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,354 Reviews

1,354 Reviews of Eagle Buick GMC, Inc. - Service Center

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August 02, 2024

Morgan is the best Service writer I’ve ever dealt with. She fixed an issue several other dealerships were not able to fix. More

by Cbilar1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you so much for your kind words! We truly appreciate your feedback regarding Morgan and are thrilled to hear she was able to resolve the issue for you. At Eagle Buick-GMC Inc, we strive to provide exceptional service, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

The entire staff of Homassassa Buick is nothing but the best. I travel more than an hour for an oil change just to use them . Best dealer I have ever had. More

by NEWBURGHNANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your kind words! We truly appreciate your loyalty to Eagle Buick-GMC Inc and are thrilled to hear that you consider us the best dealer you've ever had. It means a lot that you travel over an hour just for an oil change. We look forward to serving you again in the future! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Morgan is the best person to work with. She has an abundance of people skills!!! More

by Cjcole49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you, and we truly appreciate your kind words about Morgan! At Eagle Buick-GMC Inc, we pride ourselves on our team's exceptional customer service and dedication. We hope to see you again soon! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Family owned and they offer professional customer service, will always go to them first, always! More

by KRYPTONITEMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful review! We greatly appreciate your kind words about the professional customer service at Eagle Buick-GMC Inc. We're thrilled to hear that you consider us your first choice and look forward to assisting you again in the future! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Service personnel in front are very nice. My Yukon keeps coding and putting me in reduced acceleration. 6th time at the shop in the last 4-5 months for the same issue. They are unable to diag More

by dorenedrow
Recommend Dealer
No
Employees Worked With
Nate
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for sharing your experience with us. We appreciate your kind words about our service personnel. However, we understand your frustration regarding the issues with your Yukon. We take your concerns seriously and would like to work with you to find a resolution. Please reach out to us directly and we will do our best to assist you further. Your feedback helps us improve our services. Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Excellent service, clean service area, friendly staff, vehicle ready when promised, services performed was excellent! More

by Del.Gillispie1250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Haas
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience at Eagle Buick-GMC Inc. Our team works hard to provide friendly service and ensure that your vehicle is ready on time. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Recall service appointment was made a week in advance. Dropped the car off and they did not have the part needed. Never got a call to advise of situation. After 3-4 hours I called and was advised. When I More

by MnM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Esser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for sharing your experience with us. We understand your concerns regarding the recall service and the lack of communication. We at Eagle Buick-GMC Inc value our customers' time and strive to keep them informed. Please reach out to us directly, as we would like to resolve this matter and provide you with an update. Your feedback is important to us, and we appreciate you bringing this to our attention. Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Love these guys! Paid the extra for a longer tow because I trust them. Bob even met the tow to open the gate in a Sunday! Scotty was great as always! More

by Mssony352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you so much for your kind words! We truly appreciate your trust in Eagle Buick-GMC Inc, and it’s great to hear that Bob and Scotty provided you with exceptional service. We strive to go above and beyond for our customers, and we're glad that we could meet your needs. We look forward to seeing you again! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Excellent experience, I will be bringing my other GM vehicle here. Friendly, courteous, and prompt service. Convenient customer lounge where I could work while I waited on my truck. Keep up the great wo More

by GaryT262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful review! We're thrilled to hear you had an excellent experience at Eagle Buick-GMC Inc. It's great to know that our friendly, courteous, and prompt service made a positive impression on you. We look forward to welcoming you and your other GM vehicle back again. Your kind words motivate us to keep up the great work! Sincerely, The Eagle Buick-GMC Team

August 02, 2024

Cost of the service was extreme. Was not informed it would take 4 hours! Waiting area not very comfortable compared to over dealers in the areas. More

by cindyersch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember.
Aug 05, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your feedback, Cindy. We understand that the cost and duration of service can be frustrating, and we appreciate your insights regarding our waiting area. At Eagle Buick-GMC Inc, we strive to provide clear communication and a comfortable experience for all our customers. If you would like to discuss your experience further, please feel free to contact us directly. We value your input and hope to improve your next visit. Sincerely, The Eagle Buick-GMC Team

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