Dyer Subaru

I will never walk into a DYER dealership again. For 40,000 miles Dyer serviced the car including wheels and tires. DYER never once mentioned aligning the wheels as tires were wearing unevenly. Re For 40,000 miles Dyer serviced the car including wheels and tires. DYER never once mentioned aligning the wheels as tires were wearing unevenly. Reason, they didn't have the machine to do the job. They told me that at the same time I was told that maintenance including tires is the responsibility of the owner and the onus was on me. Something has broken lose under the car. I called Dyer on a Thursday morning to set up an appointment to have it looked at. The earliest they could get the car in was the following Thursday a week later. I tried to cajole the agent but to no avail. Finally I said, “I promised myself that I would never walk into this dealership again. I want to thank you for making it easy for me.” The response, “That's your choice-click” More

I had sent a review already. But here is another one. The service was good and efficient. I was pleased. But here is another one. The service was good and efficient. I was pleased. More

Service is always good at Dyer. . The staff is always friendly and helpful to us. We have been very happy with the service. . The staff is always friendly and helpful to us. We have been very happy with the service. More

Came in for tire replacement of one tire told I had to purchase 4 new tires. The current tires had 30,000 miles on them and in very good shape. Every 5K oil change the tires were rotated. Svc mgr advised purchase 4 new tires. The current tires had 30,000 miles on them and in very good shape. Every 5K oil change the tires were rotated. Svc mgr advised at 30,000 miles car requires each brake cylinder to have the brake fluid switched out, cost $150. And required the front and rear differential fluids to be changed at $350. I had just arrived with car that they were bringing in the service bay when I was told all this. When I got home in my manual it says R to replace brake fluid, front rear differential fluid it says to I, inspect at 30,000, not necessarily to replace. I felt I was oversold and strong armed at time of uncertainty about condition of car. The work was done satisfactorily but probably unnecessary, I won’t be bringing my car again unless it’s a warranty item, I’ve already had an oil change somewhere else. More

My wife and I have bought several new vehicles in our 42-year marriage — none of them a Subaru — and we agree that the purchase of our 2024 Forester Touring was one of the best buying experiences. The sa 42-year marriage — none of them a Subaru — and we agree that the purchase of our 2024 Forester Touring was one of the best buying experiences. The sales staff was professional, personable and particularly knowledgable about their product. And, they didn't apply the stereotypical sales pressure. The follow-up from the dealership and Subaru has been tremendous. Highly recommend this dealership. More

We were very pleased with the Service Dept. They were friendly and very efficient. We liked the idea of the video they filmed as the car was being fixed. They were friendly and very efficient. We liked the idea of the video they filmed as the car was being fixed. More

Service was efficient and personnel was knowledgeable and professional. Service Center needs to ask customers if any extended warranties are in-place. professional. Service Center needs to ask customers if any extended warranties are in-place. More

Hi my name is Madison and rude is my game. I had to make a trip to the dealer after calling and leaving messages over 12 times, I kid you not. I meet Madison and immediately was rude after I t I had to make a trip to the dealer after calling and leaving messages over 12 times, I kid you not. I meet Madison and immediately was rude after I told her I had been trying to call. After looking around to see if anyone is looking she says I just don't have the time to call everyone back period. I explained my car had been there 5 days and she did not seem to mind, I think I heard her say to other advisor my car runs as she chuckled. Don't waste your time coming here, seems as the Mazda vehicles being serviced out of the building are getting more attention, I bet Subaru would love to know that. More

Friendly, always trying to help the customers; explain step by step all that is needed. step by step all that is needed. More

The service reps are customer friendly. They follow up as promised. Satisfaction on requested work is always in the forefront. We don't go anywhere else for support. They follow up as promised. Satisfaction on requested work is always in the forefront. We don't go anywhere else for support. More