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Dutchess Chrysler Jeep Dodge
Poughkeepsie, NY
106 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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106 Reviews of Dutchess Chrysler Jeep Dodge
April 25, 2024
Looked at new vehicles on their website. There was a trade in app with Kelly Blue Book which gave a trade in value up to $21,000 for our vehicle. Went to the dealership to test drive a Jeep There was a trade in app with Kelly Blue Book which gave a trade in value up to $21,000 for our vehicle. Went to the dealership to test drive a Jeep Grand Cherokee. We liked the vehicle and were looking to purchase it. Sat down to do the paperwork and run the numbers. Salesperson said that the real trade in value was $17,000. Our trade in has very low mileage and is in perfect condition we had just had it serviced at Jeep and were told it was in great shape. Salesperson would not honor the Kelly Blue Book valuation so we left the dealership. If they are not going to honor the Kelly Blue valuations then they should remove it from their site. I feel that this is a bait and switch move and should be investigated further. Offering $4,000 less is an insult and I will never do business with them again More
by jkotzen111
Employees Worked With
John Klonowski, John Demilo
July 04, 2023
Poor salesman! Higher prices than other Jeep dealers in the area! Not willing to help customers get to decent price! I was ready to buy and they seem to not really Higher prices than other Jeep dealers in the area! Not willing to help customers get to decent price! I was ready to buy and they seem to not really care. Went to another Jeep dealer, same exact Jeep, after all costs in almost 8k lower in price!! More
by SHV Jeep buyer
Employees Worked With
Samer Ibrahim, John Klonowski, Vinny Greco, Freeman Marshall
April 29, 2023
RUN. Go literally anywhere else to buy a car, even if there's a seemingly good deal. Dealing with these people is not worth it. Classic sleazy dealership. Go literally anywhere else to buy a car, even if there's a seemingly good deal. Dealing with these people is not worth it. Classic sleazy dealership. 1. My salesman John knew absolutely nothing about the car and put in little to no effort in answering any questions I had. Then he also had shady sales tactics when negotiating on price (offered to lower monthly payments while extending loan time, hoping I didn't understand how interest works). 2. When I decided to finance through my personal bank instead of through them, the business manager George became hostile and actively unhelpful (they receive a kickback from banks if customers finance through them so they were unhappy with me for not doing so). He hung up on me when I called several times and it took him SIX tries and over 3 days to get me the purchase agreement formatted the way I needed, with a new excuse every time as to why he couldn't do it. This extended my date of pickup by over a week from when I was supposed to. 3. I showed up at my arranged pickup time, and I (and my ride there) waited over an hour before someone was ready to help me do the paperwork and finalize the deal. My salesman John had no idea if the paperwork I had was what I needed and we had to wait for the business manager to come back before proceeding. 4. To top it all off, I had asked my salesman about a deflated tire on the car during the test drive and asked to make sure that was fixed before I picked it up. He assured it would be. 10 minutes into my ride home, the tire pressure light came on and I've now found out the tire has a slow leak and I've had to refill it every 2-3 days. When I called asking if they could fix it, they advised that they have "no record of owing me a tire and it would not be covered under the warranty." So now I have to fix the tire on a car I've had for under 2 weeks. Buying a car should be a fun, exciting experience and this dealership made it an absolute nightmare from beginning to end. Everyone there that I spoke with was either rude, clueless or both. Looking back, I am very unhappy I gave them my business and I would not do so again. More
by CJ
Employees Worked With
John Demilo
February 28, 2023
This dealership had many choices. I felt especially cared for by the sales associate, Stacey. She seemed very interesting in getting things right for me and finding the perfect car. I felt especially cared for by the sales associate, Stacey. She seemed very interesting in getting things right for me and finding the perfect car. More
by Spaze27
Employees Worked With
Stacey Manderville - 5 Stars
September 08, 2022
After reading about 25 reviews all of witch are negative I seen that the owner has no idea of how the customers are being treated, when all he can say is I'm sorry give me a call to get to the bottom of th I seen that the owner has no idea of how the customers are being treated, when all he can say is I'm sorry give me a call to get to the bottom of this, what he fails to realize is that he or someone change the company's website and a lot of information about the customers was left out so when, say someone that had been a customer for more 5 years no information about that person is available, but instead of checking out the system the owner rather listen to the same people that are causing the problem and that's why I'm going someplace else, I sold a vehicle that came from a nother dealer and when I asked they refused to answer, so, so much for customer service and when they do give you you are told about the survey and then you are told nothing less than a 10 is acceptable, boy how I wish I could get a survey to do, just hope that can reach at least one person today. More
by BROSARIO513
Employees Worked With
Lenny Lombardo
June 06, 2022
They did not have the vehicle advertised. And didn't know when or where it was posted. (Cars.com). First communications I found out were an automated "Charlie". When calling dealership I wa And didn't know when or where it was posted. (Cars.com). First communications I found out were an automated "Charlie". When calling dealership I was advised of that. They offered to get me off mailing list which didn't happen. I'm still getting e mail about the vehicle they don't have. Really poor experience with this dealership. I would have driven the six hours to go there if they had what was advertised five or six times on cars.com. very unhappy! More
by Larry C
Employees Worked With
Stefani D.
April 26, 2021
Brought car in for service for a few things covered under warranty and a few service things. I paid over the phone as I wasn't able to get there in time but I was assured that the items were taken care of. I warranty and a few service things. I paid over the phone as I wasn't able to get there in time but I was assured that the items were taken care of. I picked up my car and was shocked of the amount of bird xxxx all over my car. It was like they were feeding laxatives to the birds. Next was the mileage of the car. On the paperwork it states a certain amount out. Well it was 16 miles over that amount on the dash. Joy ride? Maybe. But really pissed me off was they left their lunch receipt from subway on my floor for the day before. I went inside to speak to someone but no one from service was there. Only from sales. I stood at their front desk awaiting for them to stop and acknowledge I was standing there waiting to address my issues. But they continued to talk amongst themselves. I spoke aloud asking for a manager and a Brian from sales manager stated to speak to a girl at the register. I explained that there wasn't anyone there and was told by him that they have nothing to do with service. I said I have issues that I would like him to see since he was a manager. Again was told he has nothing to do with that department. That's why they have hours written on there. My point is what happens to customers that can't be there for pick up. What you just brush them away? Along with the other issues my car was not repaired completely. The main reason I came in was not fixed. Unacceptable. More
by neutra21
Employees Worked With
Brian Devany
February 27, 2021
Shady shady shady! Young kids as salesmen, mgrs who hide and low ball you. Terrible service, no parking, long waits, high prices, worst in Hudson Valley go to Middletown or Kingston or Danbury and low ball you. Terrible service, no parking, long waits, high prices, worst in Hudson Valley go to Middletown or Kingston or Danbury More
by CarExpert69
Employees Worked With
Chris, Monica Colon, Lenny Lombardo
