Dutchess Chrysler Jeep Dodge RAM Kia

Martha had an unfriendly face when I walked in the door. I know it would be hard to get a car. I knew she would do nothing to help. She had no expression. We will never go back there. I know it would be hard to get a car. I knew she would do nothing to help. She had no expression. We will never go back there. More

They did not have the vehicle advertised. And didn't know when or where it was posted. (Cars.com). First communications I found out were an automated "Charlie". When calling dealership I wa And didn't know when or where it was posted. (Cars.com). First communications I found out were an automated "Charlie". When calling dealership I was advised of that. They offered to get me off mailing list which didn't happen. I'm still getting e mail about the vehicle they don't have. Really poor experience with this dealership. I would have driven the six hours to go there if they had what was advertised five or six times on cars.com. very unhappy! More

Brought car in for service for a few things covered under warranty and a few service things. I paid over the phone as I wasn't able to get there in time but I was assured that the items were taken care of. I warranty and a few service things. I paid over the phone as I wasn't able to get there in time but I was assured that the items were taken care of. I picked up my car and was shocked of the amount of bird xxxx all over my car. It was like they were feeding laxatives to the birds. Next was the mileage of the car. On the paperwork it states a certain amount out. Well it was 16 miles over that amount on the dash. Joy ride? Maybe. But really pissed me off was they left their lunch receipt from subway on my floor for the day before. I went inside to speak to someone but no one from service was there. Only from sales. I stood at their front desk awaiting for them to stop and acknowledge I was standing there waiting to address my issues. But they continued to talk amongst themselves. I spoke aloud asking for a manager and a Brian from sales manager stated to speak to a girl at the register. I explained that there wasn't anyone there and was told by him that they have nothing to do with service. I said I have issues that I would like him to see since he was a manager. Again was told he has nothing to do with that department. That's why they have hours written on there. My point is what happens to customers that can't be there for pick up. What you just brush them away? Along with the other issues my car was not repaired completely. The main reason I came in was not fixed. Unacceptable. More

Shady shady shady! Young kids as salesmen, mgrs who hide and low ball you. Terrible service, no parking, long waits, high prices, worst in Hudson Valley go to Middletown or Kingston or Danbury and low ball you. Terrible service, no parking, long waits, high prices, worst in Hudson Valley go to Middletown or Kingston or Danbury More

The service department staff does a wonderful job; however, Teresa, by far, represents the true meaning of service. Her communication skills as well as her attribute towards public relations brings th however, Teresa, by far, represents the true meaning of service. Her communication skills as well as her attribute towards public relations brings the vehicle service department to an optimal level. Teresa is a hard-working representative who always greets you with a smile. More importantly, I truly believe that she is an essential asset to Dutchess Dodge. More

I see other have had the same bad experience-though Joe there is a very nice salesman. The dealership itself advertises false ads to get you to come in and then does the classic "Bait & Switch" and states there is a very nice salesman. The dealership itself advertises false ads to get you to come in and then does the classic "Bait & Switch" and states we don't have that car in the national Dodge ad for 2021. Would not recommend to deal with them. More

I was in the market for a car and I reached out to Dutchess kia..I was Set up with Daniel Gemmell. Daniel is an outstanding sales representative and A great people person.. He made the whole sale Dutchess kia..I was Set up with Daniel Gemmell. Daniel is an outstanding sales representative and A great people person.. He made the whole sale easy and simple and out the door with it... The rest of his team was great as well.. It wasn't one of them drag out regretfully day buying a car like some dea And I went in the next day to purchase some accessories and Daniel was right on it and had it all set up basically..All I had to do is go in and pay for it to be ordered... So,if your in the market for a Kia,drop in and give him a shout and enjoy the same Experience.. More

If I could give 0 stars I would. I initially came to the dealership a couple of years ago when I had my eyes on a pre-owned Jeep. I was told they’d take care of my lease and returning my car once I signed t dealership a couple of years ago when I had my eyes on a pre-owned Jeep. I was told they’d take care of my lease and returning my car once I signed the contract. I was also offered 4 free oil changes. Needless to say, I was left with a bill from my lease, was told that I was only given 2 oil changes, and my car was not well detailed. I had to fight for a new headlight that went out 2 weeks after purchasing the car. Bottom line—the team is looking to close a deal and then they no longer have use for you. Will never return to that dealership and would encourage others to save their time, frustration, and money by doing the same. More