Dutch Miller Kia of Charlotte

DeMara at Dutch Miller Kia (Sales and Leasing Dept. ) is fantastic. I loved working with her. She is very upbeat and has a great personality. She was able to get me exactly what I wanted and kept the pr ) is fantastic. I loved working with her. She is very upbeat and has a great personality. She was able to get me exactly what I wanted and kept the process simple. Ask for her at Dutch Miller Kia - she is the best! -Paige More

Antonio kept me informed and listened to my service needs! The work was performed quickly and I picked up a clean fully functioning Kia Soul. Thanks! needs! The work was performed quickly and I picked up a clean fully functioning Kia Soul. Thanks! More

0 stars. Wednesday the Service Center told me they would do a warranty job on our car (steering). {The car was dropped on Tuesday, but I'm starting on Wedne Wednesday the Service Center told me they would do a warranty job on our car (steering). {The car was dropped on Tuesday, but I'm starting on Wednesday because that's the day they said they knew what was wrong with it, and ordered the part. I originally was gonna drop the car Monday, but had a meeting and called that morning and said please tell him I will bring it tomorrow. Tuesday the manager said he didn't get the message. {That should've given me some little clue, right there, how the place is run.} ... I said "We'll I'm here - here is the car, see ya.". The main crux of this review is the last 1/2 of the week.} ..... End of Wednesday I called and a man told me the part had not come, but would come Thursday, it would be fixed Thursday night or Friday morning. Thursday late afternoon [after receiving NO CONTACT, ALL DAY] I called, they told me that that's not the case. - But part would come tomorrow and it would be fixed tomorrow. Rolled up, just now [Friday] and the service manager said the part is not here and they can't fix it. During this time btw they were unresponsive, on communication on the text interface - they ignored every question, from me, and only talked to me when they felt like it. Everything is documented. The service manager was cool, at the beginning - but Friday upon being called out (civilly) on keeping the car FOUR DAYS and not fixing it, he got a major attitude. - Tried to go all 'Tough Guy' on me ... said "Stop right HERE.' ... I told him to give me my key and I don't need to ever come back. He gave the key and continued his tough guy routine, said you're "not welcome back here!" ... That's like you broke up with a lady, and walking away she says "Well F you, too, you jerk!". I have this all on tape (because upon arriving, I knew the car wasn't going to be done) since he's completely the type of guy who would lie, about the interaction. ~ Thorough bullsh*# artist, who no doubt plays the victim {to his superiors} about every time a customer is upset - And it's worked for him, for some time, obviously. But he in reality has no business being in this job; he's not cut out for it. Service manager had me take an Uber, up from South Carolina (screenshot) to show up, then he casually walked out and told me "Hi - your car's not gonna be fixed.". Yeah I've worked in customer service, at some point when I was young, like him, and a customer is a bit agitated (about anything) I couldn't IMAGINE lifting my hand, to the customer, while he's talking and going 'You stop right HERE ... '. Wow. I btw also later that day called Sales, and asked them to please tell the GM to make sure he sees the review, it's something he should want to know. ~ And the guy I was talking to, said smart-a$$ "You want me to transfer you to the service manager himself, and you can tell him too?" ... I said "He's already gotten his *review*, when I left." These are the facts of what happened - Do not go to this dealership, for any reason. Because I don’t assume management / ownership minds this service center’s behavior, at all. (with this Warranty job, on my car’s steering) More

I went to the parts department on December 4th 2024 at Dutch Miller Kia and spoke to Bryan to order a part for my vehicle emergency brake. Bryan wrote down the required info to order the part. Today is De Dutch Miller Kia and spoke to Bryan to order a part for my vehicle emergency brake. Bryan wrote down the required info to order the part. Today is December 11th and have not heard from Bryan or anyone from Dutch Miller Kia. I called the parts department and I was kept on hold over 15 minutes and NO ONE ANSWERED the phone, NO ONE. More

THIS KIA SUCKS! !!!! STAY AWAY FROM HERE! They will stay with your car FOREVER!! So unprofessional !!!! STAY AWAY FROM HERE! They will stay with your car FOREVER!! So unprofessional More

I took my car to Dutch Miller Kia Collision Center at 7725 South Boulevard Charlotte NC for bodywork repairs in December 2023. on the list of auto parts on my bill there was a radiator core support twice 7725 South Boulevard Charlotte NC for bodywork repairs in December 2023. on the list of auto parts on my bill there was a radiator core support twice and added to the grand total twice. my car only takes one. Mr Eaves, the body shop manager, said it was listed twice because they broke one but it was not added to the grand total. I did the math several times and the radiator core support was added to the grand total twice $843.75 + tax. he refused to give me a refund for the part I did not receive. no resolution thus far. I do not recommend this auto body shop to anyone. thanks. More

Absolutely THE worst Kia service Dept on the face of the earth. They have NO clue what they are doing, incapable of finding any problem unless it has a code attached, and if you want to get through to the earth. They have NO clue what they are doing, incapable of finding any problem unless it has a code attached, and if you want to get through to the service department or get a call back, you can forget about it. You will die waiting. Go somewhere else. More

Walked to front and back of lot and nobody greeted me. Just looked at me. Just looked at me. More

Worst customer service EVER! Took my car in for a Saturday morning appointment (dropped off on Friday) for an oil change and inspection. Didn't get my car back until Monday! N Took my car in for a Saturday morning appointment (dropped off on Friday) for an oil change and inspection. Didn't get my car back until Monday! No call, no explanation. They also advised I needed the plate replaced in my driver side door for the rear windows switch. A month later, no return call regarding the part. I have a lease with them and DO NOT ever intend dealing with this place again. I feel bad for the sales manager Ty who was extremely helpful because his customers have to deal with the worst service department ever. More