Dunphy Ford
Philadelphia, PA
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51 Reviews of Dunphy Ford
The salesman John was excellent . The service department was very disrespectful especially the manager . needs to talk to people and give better information to a value customer who has The service department was very disrespectful especially the manager . needs to talk to people and give better information to a value customer who has bought several cars over the years from this dealership. More
Moved away from Philly and really miss Dunphy, Miss everyone there , great service and when I was ready to purchase a new car , they couldn,t be beat , . next time I go back ,I,m going in for service everyone there , great service and when I was ready to purchase a new car , they couldn,t be beat , . next time I go back ,I,m going in for service . there really are a family and I fell WECLOME there . More
Excellent place to do business. I am local business owner and know the value of customer service. Thank you for making the purchase of a vehicle so pleasurable. Greg Ott I am local business owner and know the value of customer service. Thank you for making the purchase of a vehicle so pleasurable. Greg Ott More
I waited nearly 18 months for my Bronco and was not treated with the level of respect I would expect a customer to be treated. I was lied to several times about where employees were, when they would be treated with the level of respect I would expect a customer to be treated. I was lied to several times about where employees were, when they would be available, and what was being done to help me. I have redeemed several thousand Ford Pass rewards for seat covers and floor liners through other dealerships that are much less convenient to me because this place will never see my face or business again. The service manager Bruce is the only person who was helpful and I haven’t had any service related issues aside from the terrible customer service. I’m still waiting on a call back from GM Marty from a month ago. Do yourself a favor and buy your Ford somewhere else. More
I am retracting my 5 star review of this dealership since I was LIED to and DECEIVED by both Mark Singer and Jim Malloy. I purchased a vehicle which was, according to video walkarounds, was in excellent con I was LIED to and DECEIVED by both Mark Singer and Jim Malloy. I purchased a vehicle which was, according to video walkarounds, was in excellent condition. Far from it. I accepted their trade in of my vehicle, which really was, in excellent condition, as it was "what the wholesaler would pay" - guess what? It's on their lot for 4k more As for my purchase, ONLY because I complained, they funded initially the body repairs to be done by my indy shop. Mark, the used car mgr, first tried to hem and haw for the repair, and when I threatened for them to take the car back, he finally agreed. The car still needs approx 700.00 worth of front bumper repair, and the damage done to the original vehicle was more than anticipated. My attempts to reach Mark and Jim to cover the 700.00 added cost have gone silent. This is the dealership you will be dealing with. Now, I have to get my attorney involved, at added aggravation to me. Don't buy here. More
I am so incredibly pleased with my purchase at Dunphy on Jul 3rd - Jim Molloy and his entire team were amazing, honest, professional, respectful and friendly throughout the entire transaction. In a day a Jul 3rd - Jim Molloy and his entire team were amazing, honest, professional, respectful and friendly throughout the entire transaction. In a day and age where dealerships get a bad wrap, this small dealer is AWESOME. they exemplify what you always wanted to expect with a car dealer, but never received. Price was outstanding and quality was terrific. Far superior to Holman, Larenceville and other dealerships in the tri state area. See them - you will be pleased More
Great 1st time buyer experience! Ryan Palmer & Mark Singer made my son Ryan’s first car purchase a wonderful experience! They really made us feel like family. We weren’t pressured t Ryan Palmer & Mark Singer made my son Ryan’s first car purchase a wonderful experience! They really made us feel like family. We weren’t pressured to buy. Ryan explained everything about the car, even before the test drive! Mark and Ryan made the whole purchase process so easy for us. We will be back and tell others!!! More
From start to finish just a great experience, they treated me like a family member or friend, would highly recommend to all my friends and family. treated me like a family member or friend, would highly recommend to all my friends and family. More