Duncan's Hokie Honda

Repair covered by new car warranty Problem was diagnosed accurately and repair was completed on time. Parts were delivered on time and all employees were friendly and helpful. Overall a Problem was diagnosed accurately and repair was completed on time. Parts were delivered on time and all employees were friendly and helpful. Overall an excellent experience. More

Leo is awesome! I had a great experience purchasing my new Honda minivan. I walked in for information and found Leo Rosales to be incredibly helpful. I love that the I had a great experience purchasing my new Honda minivan. I walked in for information and found Leo Rosales to be incredibly helpful. I love that the haggling was a non-issue. My trade in was SO EASY (meaning I didn't have to detail it before they'd make an offer or even before transferring it over) and I got a great trade. Leo made sure I knew how to operate all the new widgets and even provided his cell for future questions. As a single mom, I was purchasing with 3 kids in tow and he worked hard to get paperwork underway to shorten my purchase processing time. All in all, great experience! More

Buying Honda CR-V My wife and I were greeted by Product Specialist Rick Hardy, We explained that we were just starting to consider a new Honda CR-V and asked to test dr My wife and I were greeted by Product Specialist Rick Hardy, We explained that we were just starting to consider a new Honda CR-V and asked to test drive two models. After driving, Rick explained the Duncan approach ... firm pricing to avoid the typical "car sales haggling", Product Specialists are salaried, not on commission, etc. I mentioned to Rick that we wanted to check out comparable models of Toyota Products, and that was really the plan until I asked Rick, "Has the Toyota dealership switched to the no commission model?" Simple answer: "No", but Rick said it in such a professional way so as to not discredit the competition. Bottom line: After hearing that and receiving a very fair trade-in offer for our Honda Pilot, the deal was done! It gets better ... We went to lunch while Rick was pulling together the purchase / title documentation. When we returned, Rich very straightforwardly told us that when he was driving he CR-V back to have it prepped for us, he noticed a sound in the blower fan. Long story short, Duncan provided our old Pilot as a "loaner" (since all the paper work for transfer was completed and signed), ordered a new blower, and within a few days, we were driving a new CR-V and delighted! PS: Duncan Honda service is terrific, too. Our sons went to school with some of service professionals at Duncan Honda, but that was not why we took our '07 Pilot there. Everyone on the service team has always treated my wife, who drove the Pilot and took it in for maintenance, in the most professional fashion. In effect, Service is truly part of the sales team. More

Great, best car buying experience ever No haggle price, outstanding customer service, great sales staff. Easiest car buying experience ever. Sidney was great, knows his product and is atten No haggle price, outstanding customer service, great sales staff. Easiest car buying experience ever. Sidney was great, knows his product and is attentive to what the customer wants and does his best to make it happen. More

Very helpful and fair Greg is great to work with. He is fair and upfront with all costs. I always come back to him when I need a new vehicle. Greg is great to work with. He is fair and upfront with all costs. I always come back to him when I need a new vehicle. More

Great experience! This was a much needed purchase since our 2004 Pilot had over 202k miles on it. Also this is our fourth Honda - all were bought from Duncan. Our sales This was a much needed purchase since our 2004 Pilot had over 202k miles on it. Also this is our fourth Honda - all were bought from Duncan. Our salesman was very helpful and kind. Thanks Hokie Honda! More

A breath of fresh air Everyone is great to work with,up front, and appear to be genuinely concerned and interested in the customer. Not your tipical dealership. Thanks! Si Everyone is great to work with,up front, and appear to be genuinely concerned and interested in the customer. Not your tipical dealership. Thanks! Sidney Snell, a delight to work with and very helpful and attentive, again, thanks. More

I had the best experience and excellent service Everyone was helpful and friendly. Faith, the sales person was exceptional. They took me step by step, and at my own pace, no rushing, no sales gimmic Everyone was helpful and friendly. Faith, the sales person was exceptional. They took me step by step, and at my own pace, no rushing, no sales gimmicks. They were honest and straight forward. More

Service after the Sale Excellent service department. Very attentive to customer and to required service. Have dealt with several other service departments in the past. T Excellent service department. Very attentive to customer and to required service. Have dealt with several other service departments in the past. This dealership has the best service department by far. More

Very please with your service department. We traveled an hour to your dealership. The employees were very efficient, polite, and helpful. We were especially impressed with Mr. Joe Walker, Se We traveled an hour to your dealership. The employees were very efficient, polite, and helpful. We were especially impressed with Mr. Joe Walker, Service Advisor. He spent time with us, went over our mechanical problem, our options and helped us check-out, We will definitely be back and if we have to buy another car, your dealership will be our first stop. Thank you. More