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Duke Automotive
Suffolk, VA
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 714 reviews
July 02, 2015
UNACCEPTABLE SERVICE TIME Normally am pleased with the service department. However, my July 1, 2015 8 a.m. service appointment (made the previous week) for an oil change, tire Normally am pleased with the service department. However, my July 1, 2015 8 a.m. service appointment (made the previous week) for an oil change, tire rotation and inspection was anything but pleasant. I arrived at 7:50 a.m. on the scheduled appointment day and was advised it would be a couple of hours for the work to be completed. I decided that rather than sit in the customer lounge, I would leave and asked that they call me when my Equinox was ready. When I had not heard from the service department by noon (four hours later), I called them and was told my SUV had not even gone in yet! They called me at 2:15 p.m. to say my SUV was ready for pick up. No apologies were offered. Unacceptable is an understatement!! Wonder how long it would have taken had I not had an appointment... More
by bhclayton
Employees Worked With
Susan Ragans
July 01, 2015
Respect Billy Knight listened to my wishes and respected my financial limit. He led me to the perfect car with everything I wanted at a price and terms that Billy Knight listened to my wishes and respected my financial limit. He led me to the perfect car with everything I wanted at a price and terms that I am able to handle. Don Kelly in Finance was super friendly and answered all of my questions very effectively. I have already recommended Duke Automotive to friends, co-workers, and family. More
by LAST_OF_SIX
Verified CustomerEmployees Worked With
Don Kelly, Billy Knight
June 29, 2015
Speedy Service I took my vehicle in to Duke early Saturday morning and within no time, I was back in my vehicle. My stay at the dealership was very very short for t I took my vehicle in to Duke early Saturday morning and within no time, I was back in my vehicle. My stay at the dealership was very very short for the work that was conducted and the three clients ahead of me. my stay at DUKE WAS ONE HOUR TOPS! Thanks Duke for great quality service. More
by tgainer
Employees Worked With
Suzanne Nirdlinger
June 29, 2015
state Inspection Had a 2:30 pm appt for state inspection, did not receive vehicle back until 4:20 pm. Thought that was a bit lengthy wait. No one came out and updated Had a 2:30 pm appt for state inspection, did not receive vehicle back until 4:20 pm. Thought that was a bit lengthy wait. No one came out and updated me in the waiting room during my time there. More
by ginnybfly
Employees Worked With
Gentleman at the end booth by the cashier, do not remember his name
June 29, 2015
SERVICE ALWAYS A GREAT PLACE TO GET SERVICE. I HAVE BEEN DEALING WITH DUKE FOR MANY YEARS AND HAVE ALWAYS BEEN SATISFIED. A PROMPT AND COURTEOUS. ALWAYS A GREAT PLACE TO GET SERVICE. I HAVE BEEN DEALING WITH DUKE FOR MANY YEARS AND HAVE ALWAYS BEEN SATISFIED. A PROMPT AND COURTEOUS. More
by Jrose10
Employees Worked With
Ashley Thompson, Stan Bell, Suzanne Nirdlinger
June 28, 2015
Bulb replacement in headlight I had to have a bulb replacement in my headlight. Your cost $180.00, which I find ridiculously high. I had no other choice but to have this done. I h I had to have a bulb replacement in my headlight. Your cost $180.00, which I find ridiculously high. I had no other choice but to have this done. I had just spent $140.00 the week before on something that was fixed in the early winter...I contacted GM about this but there was nothing they could do to help me with cost ...as this is your fee not theirs. More
by TBFROEMEL
Employees Worked With
Ashley Thompson
June 27, 2015
Encore purchase Eric Cobb was wonderful to work with. Knew the car inside and and out and although we had been looking for a few months was able to make the decision Eric Cobb was wonderful to work with. Knew the car inside and and out and although we had been looking for a few months was able to make the decision to purchase that day. He is eager and helpful and wonderful to work with. The finance department was clear and concise and explained everything to us. My only complaint is with the so called detailing they did on the vehicle. Not only did I have to take off work (live in Isle of Wight, work in Norfolk) but there was grass still on the carpet and a stain on the carpet that I had no trouble getting out when I got home. My husband waxed and cleaned the interior on Saturday (we got the car "detailed" on Friday June 26). The young lady in the service department was great and explained my Duke "rewards" card in detail. Overall experience was very good. More
by TLFARINHOLT
Employees Worked With
Eric Cobb
June 24, 2015
Very Disappointed I believe the people in the service department need a class on the importance of customer service . . . A big thank you to Bruce for helping. I believe the people in the service department need a class on the importance of customer service . . . A big thank you to Bruce for helping. More
by robin_rn
Employees Worked With
Bruce Blythe
June 23, 2015
Fantastic All I can say is that Duke Automotive and my sales person Maggie Kennedy are top notch! They went above and beyond to help me find my new vehicle and All I can say is that Duke Automotive and my sales person Maggie Kennedy are top notch! They went above and beyond to help me find my new vehicle and get it to me. As long as we live in the area, (we are a military family) we will continue to go there whenever we are looking for a new vehicle. Thank you for making our experience fantastic! More
by Barb
Employees Worked With
Maggie Kennedy
June 23, 2015
Best Car buying experience! ! I was impressed by the whole experience from my first contact with Steve via internet. To being greeted by Eric Cobb and his willingness to help me in I was impressed by the whole experience from my first contact with Steve via internet. To being greeted by Eric Cobb and his willingness to help me in anyway. The whole team was great Bruce and Don also. I liked the way they had the car pulled off lot with my name in it and the personalized name tags showing where everyone was from. I think toany big dealers are getting away from the personal experience. I will be back and I will be sharing my experience with DUKE. More
by dkirk_32
Employees Worked With
Don Kelly
