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Duke Automotive
Suffolk, VA
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 714 reviews
July 22, 2015
Never got a call back I bought a car from this dealership and had a great experience till I needed service work on my car a few weeks later. Not only have they had my car f I bought a car from this dealership and had a great experience till I needed service work on my car a few weeks later. Not only have they had my car for over a week minor repairs (a new windshiled, key fob, and belt) but no one calls me back to notify me on the status of my car. Multiple times I have had to drive out there for them to tell me my car will be ready tommorrow and someone will call me. Well tomorrow comes and goes with no phone call and no update. This has happened 4 times to date and I still don't have my car and no one can tell what the status is on my car or when it might be done!!!! I am beyond upset and disappointed in this service department! More
by Flash
Employees Worked With
Will and jennifer
July 21, 2015
Outstanding service and treatment We were treated with genuine respect and dignity from the beginning to the end. Phyllis, the salesperson, was very pleasant and her vivacious persona We were treated with genuine respect and dignity from the beginning to the end. Phyllis, the salesperson, was very pleasant and her vivacious personality made our visit enjoyable. She was easy to talk to and was knowledgeable about the cars on the lot. Once she found out the price range that we wanted to stay in, Phyllis immediately took action and did not hesitate to show us the best car on the lot within our budget. Also Mr. Don Kelly was very polite and professional. He worked diligently to give us a great deal on our financing. Mr.Kelly was also efficient and easy going like Phyllis but quick with the paperwork which made for a smooth transaction. Our overall experience was great. Everyone we met were cordial and respectful and eager to help us. Basically, if anyone is looking for a great deal on a great car from a great dealership then I would recommend Duke...Duke Automotive in Suffolk, Va. More
by CTaylor2
Verified CustomerEmployees Worked With
Phyllis O'Neil, Don Kelly
July 20, 2015
Weekend Service I needed some service work on my DTS. Due to conflicts with when I could bring my car in I ended up having it service on a weekend. The experience w I needed some service work on my DTS. Due to conflicts with when I could bring my car in I ended up having it service on a weekend. The experience was great. Friendly staff and a quick turn around. I always god service from Duke. More
by bennettb01
Employees Worked With
Ashley Thompson, Susan Ragans
July 17, 2015
Truck Purchase Since you no longer the "no haggle" policy, it would be good to publicize that. My "Duke Card" from a previous purchase was "kinda forgotten" until I Since you no longer the "no haggle" policy, it would be good to publicize that. My "Duke Card" from a previous purchase was "kinda forgotten" until I brought it up. More
by BATMANCHAD
Employees Worked With
Jerry Butler, Bruce Blythe
July 17, 2015
2015 sierra denali At first, I didn't consider going to Duke. I tried to purchase this truck from 2 other dealerships. Looking back now, I should've made Duke my first c At first, I didn't consider going to Duke. I tried to purchase this truck from 2 other dealerships. Looking back now, I should've made Duke my first choice because the other dealerships wasted my time. One dealership who claims to have "southern hospitality" didnt care to sell me a $60k+ truck. The other dealership never called me back with an offer. After 2 weeks of frustration, I contacted Duke and told them I was in the market for a new truck and it most likely had to be built at the factory because of my options and color combination. After exchanging a few emails, we agreed upon a price. I went to the dealership the following week and ordered my truck. Mike Williams and Jerry Butler made this the most stress free car buying experience ever! Mike sent me weekly updates regarding my build and Jerry closed the transaction once it arrived. Duke automotive is a business that is very high on customer service and satisfaction. It really is "It's All About U"! at Duke! More
by rm22
Employees Worked With
Jerry Butler, Mike Williams
July 14, 2015
Fantastic team I have bought several cars from this dealership and keep going back. There up front and honest approach makes it an easy transaction for any one in th I have bought several cars from this dealership and keep going back. There up front and honest approach makes it an easy transaction for any one in the market to buy a vehicle. More
by MICHAELGARBARINO2
July 13, 2015
Professional Service I purchase my 2013 GMC Terrain 2 years ago and as far as service it couldn't be better. All the employees are very friendly and professional, both sal I purchase my 2013 GMC Terrain 2 years ago and as far as service it couldn't be better. All the employees are very friendly and professional, both sales and service. More
by LARRYANDJOAN2
Employees Worked With
Ashley Thompson, Richard Potts, Susan Ragans, Suzanne Nirdlinger, Bill Lassen
July 06, 2015
new truck it was very easy to purchase my new truck. Maggie was very nice to work with. she told us everything I needed to know about my new truck. thanks it was very easy to purchase my new truck. Maggie was very nice to work with. she told us everything I needed to know about my new truck. thanks More
by MAXDUKE0
Employees Worked With
Maggie Kennedy
July 04, 2015
Professional My experiences with Duke Auto Staff have been professional and on point in both sales and service departments. Purchasing Used and new vehicles, using My experiences with Duke Auto Staff have been professional and on point in both sales and service departments. Purchasing Used and new vehicles, using the service department, you just feel comfortable about decisions! I LOVE MY CHEVROLET!! More
by Tahoelovingmom
Employees Worked With
Don Kelly, Susan Ragans, Maggie Kennedy
July 02, 2015
2011 Equinox I enjoyed my experience because I felt like everyone I came in contact with was up front and honest. That means a lot to me. When I arrived at the de I enjoyed my experience because I felt like everyone I came in contact with was up front and honest. That means a lot to me. When I arrived at the dealer to sign papers and pick up the vehicle, everything was already prepared and it took hardly no time at all. Thank you Stan Bell for keeping in touch with me and being patient with me. More
by JA_COLLINS
Employees Worked With
Stan Bell
