Duke Automotive

Tried to Purchase a Truck I had found a truck on carsgurus.com on August 12th. Mike Williams and Steve Albaugh immediately contacted me on August 12th to set up a time to come I had found a truck on carsgurus.com on August 12th. Mike Williams and Steve Albaugh immediately contacted me on August 12th to set up a time to come and see the truck. I explained to Steve that I lived in Williamsburg and needed to come on a Saturday, which would be August 15th. Steve set up a time on Saturday for me to come and see the truck. I called the morning of the 15th and let them know the traffic from Williamsburg to Suffolk was terrible. I spoke to the receptionist and ask to speak to Steve. She could not locate him. I explained to her that I was running late. I also told her that I was looking at the specific truck. She said to keep coming and if Steve could not help me someone else could. It took me almost 2 hours to get there. I pulled up and a sales lady offered help. I told her I was here to see Steve about the truck. She told me the truck was sold last night and Steve was not working today. I told her that I called over 2 hours ago and the receptionist told me to keep coming. She never said Steve was not working nor was the truck sold. I pulled away very angry that I had wasted so much time in the car and gas. I called the dealership and spoke to the receptionist. I told her that I asked to speak to Steve and never once did she tell me he was not working nor was the car sold. I asked to speak to Mike at this point and low and behold he was not working either. I told her that was horrible business practice. I left a voicemail for Steve and emailed both Steve and Mike to let them know my disgusted with how they treated a potential customer. More

Friendly Service I took my Cadillac Escalade in for an oil change and tire rotation. Not the first time having my SUV serviced at Dukes, and like always, the service i I took my Cadillac Escalade in for an oil change and tire rotation. Not the first time having my SUV serviced at Dukes, and like always, the service is usually faster than expected and the service staff is always friendly and attentive. Susan and Ashley are always so sweet and Will Roberts is so attentive and friendly. There are nothing but smiles and greetings from all the staff even on their busiest moments. More

"Southern Comfort" On my first visit to Duke's Service Department I found the staff to be very friendly and courteous. The waiting area was very comfortable and co On my first visit to Duke's Service Department I found the staff to be very friendly and courteous. The waiting area was very comfortable and contained a generous supply of drinks and snacks. I only had an inspection, oil change and tire rotation, but the work was done well within the expected time I thought it would take. More

Great Experience I have been a fan of Duke Motor Co. for many years, back to maybe 15 or more years. They treat you with kindness and respect. They are very professio I have been a fan of Duke Motor Co. for many years, back to maybe 15 or more years. They treat you with kindness and respect. They are very professional in all they do but also are friendly and courteous. I feel like they are my good friends. More

"That Hometown Feeling" I felt comfortable and completely at home dealing with sales staff. They were very accommodating and made sure I was well taken care of and assured m I felt comfortable and completely at home dealing with sales staff. They were very accommodating and made sure I was well taken care of and assured me they were there to help with any questions I might have (even after my purchase). More

first class, considerate, timely, expert, cordial, great! I purchased a car in my local area to received convenient service and Duke Auto has gone out of its way to achieve this. Thanks. I purchased a car in my local area to received convenient service and Duke Auto has gone out of its way to achieve this. Thanks. More