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Duke Automotive
Suffolk, VA
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 714 reviews
August 28, 2015
Good experience The group @ Duke are accommodating, courteous and friendly people to talk to and work with. They take the time to go over the details of the vehicle a The group @ Duke are accommodating, courteous and friendly people to talk to and work with. They take the time to go over the details of the vehicle and answer any questions you might have. Service is a phone call away and they will work around your schedule. This is my 2nd vehicle from Duke and would recommend this dealership for everyone. More
by CDAUGHTREY
Verified CustomerEmployees Worked With
Don Kelly, Bruce Blythe, Billy Knight, Bill Lassen
August 27, 2015
Great experience! This was a seamless process for getting the routine service on my car. Randy was even able to get something removed from the paint on my car, which w This was a seamless process for getting the routine service on my car. Randy was even able to get something removed from the paint on my car, which was wonderful. This was a great experience! More
by LAURIE91
Employees Worked With
Bruce Blythe, Susan Ragans
August 27, 2015
Service Department Susan at the Service Dept. Made my experience on August 26th a most enjoyable day...my Buick LaCrosse was in need of some major work and Susan put me Susan at the Service Dept. Made my experience on August 26th a most enjoyable day...my Buick LaCrosse was in need of some major work and Susan put me at ease about what they where doing and the financial cost.. More
by Maggieb
Employees Worked With
Susan Ragans
August 26, 2015
Great Experience To visit Duke for the first time and to buy my Buick LaCrosse from Maggie Kennedy explains why I had a great experience. Thanks again. To visit Duke for the first time and to buy my Buick LaCrosse from Maggie Kennedy explains why I had a great experience. Thanks again. More
by EPPA.BARKLEY
Employees Worked With
Maggie Kennedy
August 26, 2015
Great people to deal with The sale's staff were great, felt very comfortable thought the whole process, just a few marks on tailgate, I thought would have been taken care of be The sale's staff were great, felt very comfortable thought the whole process, just a few marks on tailgate, I thought would have been taken care of before being offered for sale, once I mentioned them they agreed to touch up . After the touch up I was happy, but it did cause a delay in the process. More
by LANDM5323
Employees Worked With
Don Kelly, Al Hicks
August 24, 2015
Confused Got oil changed on 8/21 @ 10. Get a call today8/24 about oil change so I call back and kept getting transferred to another customer also on hold. Unor Got oil changed on 8/21 @ 10. Get a call today8/24 about oil change so I call back and kept getting transferred to another customer also on hold. Unorganized .. Lady leaving message was Stella More
by FIREMAN675SGIRL
Employees Worked With
Suzanne Nirdlinger
August 23, 2015
Great Experience Had a great experience buying another car from Jerry Butler. Best car salesman I have ever dealt with. Actually would consider him much more a frien Had a great experience buying another car from Jerry Butler. Best car salesman I have ever dealt with. Actually would consider him much more a friend than salesman. No pressure just honest talk.. Hope he never retires. Also had a very positive experience with Don Kelly. He makes you feel very comfortable. While doing the paperwork. I have also used the service department for work on other cars and have always been very satisfied. More
by bennettb01
Employees Worked With
Jerry Butler, Don Kelly
August 22, 2015
Two Stand Out Service Consultants I had the wonderful opportunity to work with Susan and Jordan today when I took my 2009 Tahoe in for service. I felt that Jordan was so very kind and I had the wonderful opportunity to work with Susan and Jordan today when I took my 2009 Tahoe in for service. I felt that Jordan was so very kind and friendly and took care of me very professionally. Susan was right on the mark with asking me what was going on with the vehicle and she was very kind and knowledgeable too. I enjoyed this experience. More
by drjanices
Employees Worked With
Jordan Molon, Susan Ragans
August 20, 2015
Excellent Staff The service department at Duke Automotive is OUTSTANDING. My hat is off to the entire staff. I also would like to send a shout out to the salesman w The service department at Duke Automotive is OUTSTANDING. My hat is off to the entire staff. I also would like to send a shout out to the salesman who sold me the car Jonathan Tunnell. Keep up the Good Work. More
by Carlton
Employees Worked With
Ashley Thompson
August 19, 2015
Car repair Repairs to our Buick Rendezvous took longer than expected. The Rendezvous was needed to be used over the weekend because it was to handle a large grou Repairs to our Buick Rendezvous took longer than expected. The Rendezvous was needed to be used over the weekend because it was to handle a large group of people. Jerry Butler was kind enough to find us a vehicle that we could use in place of until the repairs were checked out and repaired completed.. Everyone on staff could not have been more helpful and understanding, from the service staff, repair personnel Craig Holland, and Service manager. I appreciated the effort and the weekend was a success. Sometimes, five stars is not enough! More
by DZGOLDBERG
Employees Worked With
Craig Holland, was outstanding., Jerry Butler, Ashley Thompson, Richard Potts, Susan Ragans
