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Dublin Mazda
Dublin, CA
94 Reviews
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94 Reviews of Dublin Mazda
November 14, 2014
Service Apt. @ Mazda Today, I had an apt. at 9:30 for two separate reasons; head lights and a speaker. I was running late to my apt, and was so happy that Ken Harvey’s Du Today, I had an apt. at 9:30 for two separate reasons; head lights and a speaker. I was running late to my apt, and was so happy that Ken Harvey’s Dublin Mazda was still able to accommodate me. The service advisor Kristin Shade was friendly, thorough, and professional. I overheard her talking with another customer about their car. The way she was able to deliver the information to the customer from the service mechanics was awesome. She expressed empathy for the customer and listened to his concerns and responded to his questions very well. She was truthful and spoke in confidence about the work that was done to the vehicle. Okay, back to my apt… I sat in the lounge area and was approached by Archie. He asked me to step outside with him and Oscar to discuss my problem with the speaker, to fully understand my claim. All three of us huddled near/ in my car to detect the problem together. Of course the speaker wasn’t malfunctioning at that moment. They took my car to the back to work on the headlight alignment. A few minutes later, Archie approached me in the lounge again and said that they heard the problem with my speaker and that it was blown. So, they ordered a new speaker for my car. He also told me that the headlights should be fixed and to double check them when it got dark, because during the day it is hard to see if they are shinning correctly. Archie told me if there was still an issue with the lights, that they would address it again when I come back for the installation of my new speaker. I was so pleased that they were able to detect the problem I had with my speaker, and that they came to talk to me to help diagnosis the problem. Archie and Oscar made me feel like they cared about my problem and wanted to fix it. I had a great experience today at Ken Harvey’s Dublin Mazda, and look forward to my next apt. for the installation of the new speaker. Moreover, the new location is so cool! The lounge area is spacious, inviting, and I really liked the long desk area in front of the window, where I was able to do homework. I also think it is neat that while you wait in the lounge you can look through a window and see the mechanics work on cars. It’s a nice touch and was fun to watch them, and hear all the neat sounds of the tools. It appeared that all the employees get along, and like working there. I also, observed that they worked well as a team. I find these observations to be refreshing and positive as a customer. Thank you to the team at Ken Harvey’s Dublin Mazda. More
by Heather Vangene
Employees Worked With
Kristin Shade (Service Advisor), Archie Service, Oscar Valdez
October 27, 2014
Duped After I Gave My SS # to Management! After I shared my approval letter from my chosen bank to Salesperson/Mgmt, they ignored my request to stay with my bank + they replaced my bank with t After I shared my approval letter from my chosen bank to Salesperson/Mgmt, they ignored my request to stay with my bank + they replaced my bank with their chosen bank! Mgmt PERSUADED me to give them my SS# for identification only. I asked them if they are going to check my credit because I don't want any other bank but my chosen bank. They said they will not. But they did! They offered me at much lower APR but I didn't help them to get EXTRA $$ from me. WHY? So Financial manager would persuade you to buy others such as GAP, painting protection, go on. They think I didn't know anything about GAP and others. You don't need GAP at higher price because you can get one at an affordable price from your OWN insurance company! I bought Mazda 3 'SPORT' at $21,000. You could get one several hundreds lower than that. They show no respect what I was asking for! So I would recommend you to see other Dealership where you know salesperson/mgmt/financial mgr show you some respects! More
by thatsmel
Employees Worked With
Mike Davis
August 15, 2014
The best buying experience I have ever had and Im old! This was the best car buying experience I have ever had. The price was excellent. The sales person was friendly and very knowledgeable. The General This was the best car buying experience I have ever had. The price was excellent. The sales person was friendly and very knowledgeable. The General Manager did everything he could to make this a great experience. I would not hesitate to recommend this dealer to anyone. More
by harvjan
Employees Worked With
Dave Brown, Michael Barrilleaux
January 27, 2014
When my husband and I walked into this dealership in 11/2013, first thing we noticed are the prices of the used cars. They are reasonably priced compared to the other used car dealerships we went to. 11/2013, first thing we noticed are the prices of the used cars. They are reasonably priced compared to the other used car dealerships we went to. The salesman, Jack was very friendly and we found just the perfect car that we were looking for at a reasonable price. We got a used Mazda 3 with a low mileage, very slightly used at a reasonable price. We had a bit of misundertanding about the remote control keys, but this was easily resolved with the Sales Manager-Reyes Garcia. Without any fuss--I got my 2nd remote control key. I would definitely recommend this dealership to my friends. More
by RUBEANNE
Employees Worked With
Jack and his Sales Mgr Reyes Garcia, Reyes Garcia
January 23, 2013
I had a very bad experience with Salesperson Mike Davis. He was very rude to me and wasn't helpful, belittling me and my decisions as well as my negotiating tactics. I will not go back to this dealer. They He was very rude to me and wasn't helpful, belittling me and my decisions as well as my negotiating tactics. I will not go back to this dealer. They tried to rip me off and then would not negotiate very well at all. They tried to sell me a car for $6,000 over their asking price. When I explained that the price they were presenting me was not synonymous with another listing they had (on the car), the salesman got angry, told me I was mistaken, but then later verified that I was actually accurate. I profusly hated working with Dublin Mazda. I also spoke with Reyes Garcias, the Sales Manager at Ken Harvey's Dublin Mazda. He was polite at first but when I alerted him of his rude salesperson he tried to tell me that Mike Davis was crusty sometimes but was simply using different "Sales tactics" and then insulted me by trying to play up pride telling me I was a walking millionaire, and that I was "beautiful," but failed to deal with the problem. I am a salesman and there are no Sales Tactics that involve bad customer service and rudeness. If I was the Sales Manager at any facility and a consumer reported a complaint to me regarding the treatment/ customer service they received from one of MY representatives, I would have a talk with that representative and rectify the situation per the customer's satisfaction. I had a terrible experience at Dublin, Mazda & I encourage everyone to avoid that place like the plague!!! Bottom line: Go to their competitor. I don't like Dublin Mazda one bit!! More
by RobertRing
Employees Worked With
Mike Davis, Reyes Garcias
October 09, 2012
I made a visit to Dublin Mazda yesterday to check out a CX-9 that I'd seen online. It turned out not to be quite right for me, but Stephen, Brian & Mike were very professional. Stephen demonstrated respect CX-9 that I'd seen online. It turned out not to be quite right for me, but Stephen, Brian & Mike were very professional. Stephen demonstrated respect for the fact that I had done my research & didn't try to talk me into something else. He gave me some options to think about as well as some new information to aide my continued search. Mike Pavia, the used car manager, asked me what I wanted in a car, specifically. I gave him my list & asked, "Do you think you can find it?" His reply was, "This is what I do. I buy cars. Make sure we have your contact information so we can get in touch with you when I do." I don't know that I'll ultimately buy a car from Dublin Mazda, but I appreciated their customer service. More
by Mom, RN
Employees Worked With
Stephen Butterfield, Brian Heath & Mike Pavia, Mike Paiva
September 01, 2012
As a female I have had multiple terrible experiences with other car dealerships. Generally when I walk on to a car lot I feel more like prey than a customer. The employees at this dealership were wonderful. other car dealerships. Generally when I walk on to a car lot I feel more like prey than a customer. The employees at this dealership were wonderful. They were attentive, respectful and patient. They listened to my terms, they met my terms and they never once asked if my husband would be joining me to approve the sale. Gregory listened to stories about my kid and genuinely seemed to enjoy them. He was focused on our sale for the duration of our time together and I never once felt like he wanted to be elsewhere. He took the time to explain all of the options on the car and didn't hesitate to find the answer if he didn't already know it. His manager was also amazing. Once we had a deal they processed the paperwork in a very short amount of time(in the car buying world.) In the future I wouldn't hesitate to send any of my female friends to them. At the end of the day instead of being exhausted and irritated I was relaxed and felt like I had just spent the afternoon with a group of new friends. I have a feeling that I will make every effort to return to this dealership in the future. (2006 Yukon Xl Denali) More
by JW07475
Employees Worked With
Gregory Gutierrez, Gregory Gutierrez
August 02, 2012
The service with Gregory and Dublin Mazda dealership was friendly, informative, and a refreshing experience. Many dealerships I tried to do business with before visiting Dublin Mazda tried to take advantage friendly, informative, and a refreshing experience. Many dealerships I tried to do business with before visiting Dublin Mazda tried to take advantage of the fact that I am a woman and treated me as if I did not know what I wanted, as well as jerking me around on appropriate prices for a used car. When I went Dublin Mazda, Gregory made me instantly greeted my mom and myself in a warm and friendly greeting. Gregory continued to show us used cars that were within my price point without trying to push me to get a new car or go over my price point, he was very understanding of what we were looking for and he made the shopping experience joyful and exciting. After our experience with Dublin Mazda my family would HAPPILY purchase another car from them. More
by misssamalish
Employees Worked With
Gregory Gutierrez, Gregory Gutierrez
July 12, 2012
Mr. Greg Gutierrez was very friendly, he was not like your typical pushy salesman, he was FANTASTIC, showed us around the lot, we told him what we were looking for he took us directly to the cars, we tol your typical pushy salesman, he was FANTASTIC, showed us around the lot, we told him what we were looking for he took us directly to the cars, we told him we would think about it, we can back a week later and purchased the car, the entire dealership was great!!!! More
by caroforme
Employees Worked With
greg gutierrez, Gregory Gutierrez
July 09, 2012
I had an excellent experience with Dublin Mazda... great service, they have a friendly profession staff reasonably priced. I can recommend Dublin Mazda with confidence service, they have a friendly profession staff reasonably priced. I can recommend Dublin Mazda with confidence More
by jcauchi
Employees Worked With
N/A
