Dublin Mazda

When my husband and I walked into this dealership in 11/2013, first thing we noticed are the prices of the used cars. They are reasonably priced compared to the other used car dealerships we went to. 11/2013, first thing we noticed are the prices of the used cars. They are reasonably priced compared to the other used car dealerships we went to. The salesman, Jack was very friendly and we found just the perfect car that we were looking for at a reasonable price. We got a used Mazda 3 with a low mileage, very slightly used at a reasonable price. We had a bit of misundertanding about the remote control keys, but this was easily resolved with the Sales Manager-Reyes Garcia. Without any fuss--I got my 2nd remote control key. I would definitely recommend this dealership to my friends. More

I had a very bad experience with Salesperson Mike Davis. He was very rude to me and wasn't helpful, belittling me and my decisions as well as my negotiating tactics. I will not go back to this dealer. They He was very rude to me and wasn't helpful, belittling me and my decisions as well as my negotiating tactics. I will not go back to this dealer. They tried to rip me off and then would not negotiate very well at all. They tried to sell me a car for $6,000 over their asking price. When I explained that the price they were presenting me was not synonymous with another listing they had (on the car), the salesman got angry, told me I was mistaken, but then later verified that I was actually accurate. I profusly hated working with Dublin Mazda. I also spoke with Reyes Garcias, the Sales Manager at Ken Harvey's Dublin Mazda. He was polite at first but when I alerted him of his rude salesperson he tried to tell me that Mike Davis was crusty sometimes but was simply using different "Sales tactics" and then insulted me by trying to play up pride telling me I was a walking millionaire, and that I was "beautiful," but failed to deal with the problem. I am a salesman and there are no Sales Tactics that involve bad customer service and rudeness. If I was the Sales Manager at any facility and a consumer reported a complaint to me regarding the treatment/ customer service they received from one of MY representatives, I would have a talk with that representative and rectify the situation per the customer's satisfaction. I had a terrible experience at Dublin, Mazda & I encourage everyone to avoid that place like the plague!!! Bottom line: Go to their competitor. I don't like Dublin Mazda one bit!! More

I made a visit to Dublin Mazda yesterday to check out a CX-9 that I'd seen online. It turned out not to be quite right for me, but Stephen, Brian & Mike were very professional. Stephen demonstrated respect CX-9 that I'd seen online. It turned out not to be quite right for me, but Stephen, Brian & Mike were very professional. Stephen demonstrated respect for the fact that I had done my research & didn't try to talk me into something else. He gave me some options to think about as well as some new information to aide my continued search. Mike Pavia, the used car manager, asked me what I wanted in a car, specifically. I gave him my list & asked, "Do you think you can find it?" His reply was, "This is what I do. I buy cars. Make sure we have your contact information so we can get in touch with you when I do." I don't know that I'll ultimately buy a car from Dublin Mazda, but I appreciated their customer service. More

As a female I have had multiple terrible experiences with other car dealerships. Generally when I walk on to a car lot I feel more like prey than a customer. The employees at this dealership were wonderful. other car dealerships. Generally when I walk on to a car lot I feel more like prey than a customer. The employees at this dealership were wonderful. They were attentive, respectful and patient. They listened to my terms, they met my terms and they never once asked if my husband would be joining me to approve the sale. Gregory listened to stories about my kid and genuinely seemed to enjoy them. He was focused on our sale for the duration of our time together and I never once felt like he wanted to be elsewhere. He took the time to explain all of the options on the car and didn't hesitate to find the answer if he didn't already know it. His manager was also amazing. Once we had a deal they processed the paperwork in a very short amount of time(in the car buying world.) In the future I wouldn't hesitate to send any of my female friends to them. At the end of the day instead of being exhausted and irritated I was relaxed and felt like I had just spent the afternoon with a group of new friends. I have a feeling that I will make every effort to return to this dealership in the future. (2006 Yukon Xl Denali) More

The service with Gregory and Dublin Mazda dealership was friendly, informative, and a refreshing experience. Many dealerships I tried to do business with before visiting Dublin Mazda tried to take advantage friendly, informative, and a refreshing experience. Many dealerships I tried to do business with before visiting Dublin Mazda tried to take advantage of the fact that I am a woman and treated me as if I did not know what I wanted, as well as jerking me around on appropriate prices for a used car. When I went Dublin Mazda, Gregory made me instantly greeted my mom and myself in a warm and friendly greeting. Gregory continued to show us used cars that were within my price point without trying to push me to get a new car or go over my price point, he was very understanding of what we were looking for and he made the shopping experience joyful and exciting. After our experience with Dublin Mazda my family would HAPPILY purchase another car from them. More

Mr. Greg Gutierrez was very friendly, he was not like your typical pushy salesman, he was FANTASTIC, showed us around the lot, we told him what we were looking for he took us directly to the cars, we tol your typical pushy salesman, he was FANTASTIC, showed us around the lot, we told him what we were looking for he took us directly to the cars, we told him we would think about it, we can back a week later and purchased the car, the entire dealership was great!!!! More

I had an excellent experience with Dublin Mazda... great service, they have a friendly profession staff reasonably priced. I can recommend Dublin Mazda with confidence service, they have a friendly profession staff reasonably priced. I can recommend Dublin Mazda with confidence More

he spent a good quality time with us and very friendly at the same time profession till we got to the point of buying the cars also he help us to understand from A-Z of the deal and thank you Ken Harey. the same time profession till we got to the point of buying the cars also he help us to understand from A-Z of the deal and thank you Ken Harey. More

We had a great, low pressure experience buying a car from Gregory. I would recommend this dealership for their straightforwardness and their great customer service. Gregory. I would recommend this dealership for their straightforwardness and their great customer service. More