Dublin Hyundai

This was by far one of the worst customer service experiences I have ever had. We had concerns about a questionable authorization done by management for repairs. It took us several hours to be seen b experiences I have ever had. We had concerns about a questionable authorization done by management for repairs. It took us several hours to be seen by anybody, and when the manager Weis finally came to talk to us he was condescending, dismissive, and instead of working with us towards a solution he told us, “File a complaint with the California Bureau of Automotive Repairs” and promptly left the office without saying anything else. This was done in front of staff and customers. This behavior is appalling and we will not be returning. I recommend everyone avoid this dealership at all costs. More

Customer service is terrible. They don't answer the phone, or their in box is FULL. We purchased 2 cars from Dublin Genesis in 2023. One car was deemed Lemon Law and still have They don't answer the phone, or their in box is FULL. We purchased 2 cars from Dublin Genesis in 2023. One car was deemed Lemon Law and still haven't settled the buyback. Now we've been in their rental car since March 2024. You can't talk to anyone, the poor girl answering the phone is just overwhelmed. More

Purchased a used Kona EV last November to take advantage of the tax rebate. The car needed a tail light repaired so they included that in the purchase. Service department was very good to work with and took of the tax rebate. The car needed a tail light repaired so they included that in the purchase. Service department was very good to work with and took care of that (I even got a nice loaner EV). Shoutout to the GM, Ryan, for jumping through hoops to clarity the regulations and submit the paperwork, for Adil in Finance for making the finance process pretty painless (and for helping with the paperwork afterwards) and for Aaron for the help coordinating with Service. More

Buy your next Hyundai somewhere else. Very deceitful and dishonest. Paid for Elantra in full and then was told deal was canceled. They probably had someone come in and offer a dollar more Very deceitful and dishonest. Paid for Elantra in full and then was told deal was canceled. They probably had someone come in and offer a dollar more. More

Worst customer service experience of my life! I’m planning to get a new car Elantra when Went first visit they don’t have availability of black colour they said next day can get a delivery from I’m planning to get a new car Elantra when Went first visit they don’t have availability of black colour they said next day can get a delivery from other locations they brought it for me and i paid five thousand advance payment as well I got vin number and they registered car and I got a insurance for the car On third day when I went there they have said to me financing not approved from Hyundai they gonna try other financing options Fourth day when I went there they told your car has sold out They not even inform me giving me other options to consider payment options I paid advance amount and registered car with insurance with out my knowledge how they can sold out the car? They offered me Same car white color car I have to pay 1500 dollars more than that what they gave promised earlier They wasted four days in row coming to dealers shop I was so disappointed and frustrated by the Hyundai sales associate Anthony and customer relationship manager marika PLEASE LOOK ELSEWHERE FOR YOUR NEW CAR I DO NOT RECOMMEND THIS PLACE More

I picked up a car at Dublin Hyundai last year. I bought many cars at their place. I was pressed this time, and we managed the purchase via email. I trusted them not to give me a lousy car since I I bought many cars at their place. I was pressed this time, and we managed the purchase via email. I trusted them not to give me a lousy car since I had already worked with them and with the same people. I was moving out of state, so the night before I left, they brought me the SUV, which we discussed through photos. I was in a hurry, did an improper inspection, and signed the paperwork. It was my mistake to trust them. The car was heavily scratched on the front and badly painted. I called them before I left and said, I know it is my fault for not seeing these, but I just wanted to determine if my son, had received the scratches. I said I wouldn't complain because it was my fault for not checking. They refused to confirm or deny. So I went from Dublin, CA, to Salt Lake City, Utah, around 800 miles. Once there, I went to a local Hyundai dealership because the car slipped on the motorway a few times. I was told the tires were faulty and I had to buy some new ones. And I take it that here in Utah, you have to replace all the tires on a CR-X if you're going to replace one tire. I was also informed that the brakes were faulty. I had the car for less than a week, and The dealership said that Dublin Hyundai sold me a warranty for $1500, which could only be used at the Dublin location in California. So I would have to return to Dublin for the warranty service. They knew I was moving out of the state, so I asked them to find me a car. I immediately called the loan officer and the seller about it, and I texted them, and nobody called me back. Unfortunately, even after several successful transactions, the dealership failed to provide me with the level of service and honesty I deserved. It's never okay for a company to take advantage of their customers, and I'm sorry I trusted them. I wrongly assumed that we had built a trustworthy business relationship. I'm not buying from Dublin Hyundai anymore. More

very poor service trying to get corrected nothing filed complaint still not corrected very frustrating nothing filed complaint still not corrected very frustrating More

I just bought Hyundai Elantra GT And the “Finance Manager” was very unprofessional and gave me bad attitude when I decided to declined their “GAP insurance “ I HAD REALLY BAD EXPERIENCED PURCHASING Manager” was very unprofessional and gave me bad attitude when I decided to declined their “GAP insurance “ I HAD REALLY BAD EXPERIENCED PURCHASING CAR AT HYUNDAI DUBLIN... REALLY NOT GOOD PLACE TO BUY A CAR HERE 😩😩😩 More

Very poor customer service went there to clear up and get several items that they had talked my sister inlaw into when she bought her first used car from them totaling over 4,000 dollars. Talked to finan get several items that they had talked my sister inlaw into when she bought her first used car from them totaling over 4,000 dollars. Talked to finance manger who did not know how to talk to customer he came out arguing and stated he was doing us a favor. He removed the contracts but stated he did not have to keep in mind I had researched and sister in law had 30 day and we were on day 6 and this was on the web under the company web site He talked down to us and even threw in the race card for no reason saying that if they had refused to sell my sister inlaw a car then we would say he was prejudice. This came out of the blue as we were being black. He stated I was acusing his sales people of not explaining or doing there job. I pointed out that they were stating that the items could not be canceled yet the paperwork they provided stating so and she was not advised. In the end my sister inlaw was stick with 189 out of the 4,000 plus stuff they had sold her. I held my tongue and took the loss. Very bad customer service and finance manger very poor customer and very rude More

Sunroof exploding for no reason I have been a big advocate of Hyundai for many years, my sisters, parents and friends have all joined the family since I purchased my first Hyundai in I have been a big advocate of Hyundai for many years, my sisters, parents and friends have all joined the family since I purchased my first Hyundai in 2015. I now have a 2018 Sonata which I purchased brand new from ABC Hyundai Las Vegas, I recently moved back to California May of 2019 and have been getting my car serviced at Dublin Hyundai for a few months now. Beside the overpriced recommended services, my last visit was not a positive one. I recently had an incident that occurred while driving on the HWY 680 heading to San Jose, CA. I literally were driving ( granted my sunroof was not open) because I was on a conference call for work, it was about 2:15pm and the freeway was pretty clear with no vehicles around me. I was in the fast lane driving to my little brother’s basketball game. Then as I was coming down the hill, I heard an explosion. I looked around my car, checked my rear-view mirror and didn't see anything and then I looked up a realized my sunroof was shattered because glass started falling all over me ( granted I'm driving on the freeway going about 70mph) I closed the shade of sunroof when I realized the glass was chattered to prevent additional glass from falling into my car and on me. In shock I pulled over on the side of the freeway trying to fathom what happen. I call then called my insurance company who advised to contact Hyundai because with their experience this has been a problem, is a manufacture issue that has not been resolved. I called Hyundai, spoke with the representative who confirmed the sunroof glass would be covered by the bumper to bumper warranty. I schedule the appointment for the next day at 0830 hrs, spoke with the service department, told them what happen. granted when I arrived to the dealership I inform the service department when the incident occurred my sunroof was not open nor vented because I was on a conference call, the only reason it was vented when I arrived was due to me seeing if the motor was still working, not damaged and because I too took pictures of the damage myself. I spend the entire morning there until about 1240 for the dealership to show me a bogus picture of a rock impacting my window. The services rep stated to me " you can't control what objects that are flying around you" I re-iterated, there were no other cars around me. I guess god decided to drop a rock from the sky to shatter a closed sunroof glass right? which the spot of impact they're claiming is not true because I took pictures prior to showing up and now all of a sudden I had a mark of impact on their pictures ( I’m not an idiot) . I'm a pretty honest person and my insurance (USAA) would cover this damage, but I know for a fact this was not my fault, nor would I take the time to complete a complaint blog. I'm so disappointed in Hyundai, as they proceeded to present me with a $1699 bill for repairs, I declined repairs because I don't want to give them any more money at this point. I really LOVE my Sonata but at this point its principle... Once I complete my home purchase in the next couple of weeks, I will be dumping this car and will no longer be a customer. let alone forward this post on my social media, tell as may people I can not to purchase Hyundai again. The hard part was that I was being very patient, understanding that they had to do their investigation, but at this point its principle. More