Dublin Hyundai

Sunroof exploding for no reason I have been a big advocate of Hyundai for many years, my sisters, parents and friends have all joined the family since I purchased my first Hyundai in I have been a big advocate of Hyundai for many years, my sisters, parents and friends have all joined the family since I purchased my first Hyundai in 2015. I now have a 2018 Sonata which I purchased brand new from ABC Hyundai Las Vegas, I recently moved back to California May of 2019 and have been getting my car serviced at Dublin Hyundai for a few months now. Beside the overpriced recommended services, my last visit was not a positive one. I recently had an incident that occurred while driving on the HWY 680 heading to San Jose, CA. I literally were driving ( granted my sunroof was not open) because I was on a conference call for work, it was about 2:15pm and the freeway was pretty clear with no vehicles around me. I was in the fast lane driving to my little brother’s basketball game. Then as I was coming down the hill, I heard an explosion. I looked around my car, checked my rear-view mirror and didn't see anything and then I looked up a realized my sunroof was shattered because glass started falling all over me ( granted I'm driving on the freeway going about 70mph) I closed the shade of sunroof when I realized the glass was chattered to prevent additional glass from falling into my car and on me. In shock I pulled over on the side of the freeway trying to fathom what happen. I call then called my insurance company who advised to contact Hyundai because with their experience this has been a problem, is a manufacture issue that has not been resolved. I called Hyundai, spoke with the representative who confirmed the sunroof glass would be covered by the bumper to bumper warranty. I schedule the appointment for the next day at 0830 hrs, spoke with the service department, told them what happen. granted when I arrived to the dealership I inform the service department when the incident occurred my sunroof was not open nor vented because I was on a conference call, the only reason it was vented when I arrived was due to me seeing if the motor was still working, not damaged and because I too took pictures of the damage myself. I spend the entire morning there until about 1240 for the dealership to show me a bogus picture of a rock impacting my window. The services rep stated to me " you can't control what objects that are flying around you" I re-iterated, there were no other cars around me. I guess god decided to drop a rock from the sky to shatter a closed sunroof glass right? which the spot of impact they're claiming is not true because I took pictures prior to showing up and now all of a sudden I had a mark of impact on their pictures ( I’m not an idiot) . I'm a pretty honest person and my insurance (USAA) would cover this damage, but I know for a fact this was not my fault, nor would I take the time to complete a complaint blog. I'm so disappointed in Hyundai, as they proceeded to present me with a $1699 bill for repairs, I declined repairs because I don't want to give them any more money at this point. I really LOVE my Sonata but at this point its principle... Once I complete my home purchase in the next couple of weeks, I will be dumping this car and will no longer be a customer. let alone forward this post on my social media, tell as may people I can not to purchase Hyundai again. The hard part was that I was being very patient, understanding that they had to do their investigation, but at this point its principle. More

Very bad After Sale Customer Service I purchased a 2015 Genesis from Dublin Hyundai, it was late in the evening and I had just got there before the dealership closed. The next day I noti I purchased a 2015 Genesis from Dublin Hyundai, it was late in the evening and I had just got there before the dealership closed. The next day I noticed that the rear driver side passenger door was missing the sun blind, (it was just inside the door, it was just missing the clip to hold it up.) That day I called the dealership and asked for my sales person he was busy with a guest so I left a message for a return call. This was the first of 9 phone calls over a week, out of which only one was returned. Finally when I did get hold of the sales person he told me he would have the service advisor call me, which did not happen and after following up he did get back to me. When I did talk to the service advisor he informed me that any work to repair the blind would have to be authorized by the sales department, at which time I was transferred back to sales and put on hold, this time a gentleman by the name of "Ibrahim" spoke with me and transferred the call back to the service advisor, the service advisor told me I could come in and he would inspect the car but if any work was required it would have to go back to the sales department. Given that I'm not local I told the service advisor that doesn't change anything and there's no point driving all the way there to not have it repaired, so he transferred me back to Ibrahim, Ibrahim was with a guest so the receptionist told me she would have him call me back. I waited three hours, once again no return call, so I called back again, the receptionist put me on hold, after five minutes she got back on the phone with me and said that Ibrahim said I needed to talk to the sales person but I said no I want to talk to Ibrahim since he had spoken with the service advisor and I did not want to have to go around in a circle again, at which time I was put on hold again. This time I was put on hold for 42 minutes after which somebody else picked up the phone and did not give me a name, I explained the situation to that person and he said. "what do I want?" and I said that I want the blind repaired given that it was not disclosed at the time of the sale that the blind was missing, if it were we would not be in this position. I bought a used car "As Is" but was not informed about the blind. He then proceeded to tell me that I should have inspected the car thoroughly and I exclaimed that I bought the car from the dealership where I expect to be treated professionally and that they would have inspected the car prior to sale given that I'm buying a Hyundai from a Hyundai dealership. I'm not a mechanic / technician. In addition the sales person checked to see if the repair could be done under warranty but unfortunately it was not covered according to the service department. So I reached out to customer relations. Customer relations replies by apologizing for the way the issue was handled but then tells me about their used car policy, but that they would like to resolve the issue but to do so they need to inspect the vehicle, so I agree and drive 2 hours to the dealership, would have been nice if they did that pre sale. Make matters worse their was no appointment made, then when service got through with the inspection they said customer relations would follow up, and you guessed it, that never happened. Then when I follow up by email she tells me it is not covered by warranty which I knew all along, then when I reply via email she then refuses to correspond via email and wants me to call the dealership. Finally she did respond and said that I need to deal with Ibrahim Yusuf, I asked her to give me his email but no response so I used their live support, they said they would follow up with the email, guess what, no follow up. In conclusion - In my experience Dublin Hyundai does not inspect their used car vehicles thoroughly, if there is something wrong with the car and you miss it and they miss it, giving them the benefit of the doubt that they miss it rather than just not disclose it, if you discover the issue after the sale even within 24 to 72 hours they're not going to take responsibility for it - That's their used car policy. You're now an owner, good luck and thanks, so you may think you're dealing with a main street professional Hyundai dealership thereby buying a car that is thoroughly inspected when in fact they don't. If you encounter an issue after the sale they will just blame you for not inspecting the car at the time of sale. Lastly even though you may spend over $22'000 which includes a warranty they will not fix the issue for you even if it just costs $291, because a policy is a policy, forget about the human being and the way you treat them. Forget about the fact that they don't inspect their used car vehicles. As a professional outfit one would think they would stand by their product, I mean we all know that when you buy a used car that after the fact things can go wrong but if something is wrong at the time of the sale it should be taken care of. More

Aggressive Salesman Yelled at Customer Over the Phone Over two weeks ago I inquired about a vehicle Inwas pre-approved to purchase using the AutoGravity app. After learning more about the vehicle and shop Over two weeks ago I inquired about a vehicle Inwas pre-approved to purchase using the AutoGravity app. After learning more about the vehicle and shopping around, I decided not to move forward with the purchase. I assumed the car had been sold and I was no longer thought of after TWO WEEKS without contact. That is until today when “WILL” called me out of the blue to ask if I still wanted to come in to check the car out. I politely declined and he practically blew a gasket. He yelled “WHY DIDNT YOU CALL ME AND TELL ME YOU DIDNT WANT THE CAR!!” I inquired who he thought he was to yell and chastise me on my phone and he continued to yell about how I “HADNT CALLED HIM” like some crazed ex-boyfriend. As I began to not-so-politely explain to Will that I didn’t owe him anything, much less a call about a car HE needed to sell, he hung up on my. If you are a woman or someone who respects women, I would highly suggest you find another dealership. I will be continuing my complaint with his supervisors ASAP. More

SOLD DEFECTED CAR THIS IS AN AWFUL PLACE TO SHOP AND UN-RESPONSIBLE. I BOUGHT 2018 HYUNDAI SONATA AND HAVE THEM DELIVER TO ME. HOWEVER, THEY MADE A BIG SCRATCH FROM THIS IS AN AWFUL PLACE TO SHOP AND UN-RESPONSIBLE. I BOUGHT 2018 HYUNDAI SONATA AND HAVE THEM DELIVER TO ME. HOWEVER, THEY MADE A BIG SCRATCH FROM THE BUMBER AND THEY HAVE TO RE-PAINTED LATER DURING THE WEEK. BUT DURING FEW DAYS DROVING THE CAR IN THE RAIN, I FOUND OUT THE WIPER BLADE ARE VERY ANNOYING SQUEAKING SOUND WHICH CAN COST YOU HEADACH IF DOING A LONG HOUR DRIVE IN THE RAIN AND I BROUGHT TO SERVICE ADVISER NAME PETER ESPINOZA WHICH IS AN xxxxxxx GUY. HE REFUSED TO HAVE A TECHNICIAN TO LOOK AT IT. AND BROUGHT THIS ISSUE BACK TO SALE GUY AARON VIKJORD TO HAVE THEM LOOK AT IT. LATER ON I CAME BACK PICK UP THE CAR, THE WORK ORDER HAVE NOT INDICATE ABOUT REVIEW THE NOISE OF THE WIPERBLADE AND DIFFERENT ADVISER HAVE NO IDEA THE PROBLEM. I HAVE VIDEO OF THE PROBLEM, BUT I CANNOT POST FROM HERE.. I HOPE I CAN SHARE THIS. BUT I WILL POSTED ON FACEBOOK PAGE AND HOPEFULLY PEOPLE BUYING ANY CAR HERE AT THEIR OWN RISK SAME AS MY EXPERIENCE. More

Great experience Every one that works here was awesome.it was a smooth transition.employees were very honest and helpful.they answer all my questions.I would suggest t Every one that works here was awesome.it was a smooth transition.employees were very honest and helpful.they answer all my questions.I would suggest this car dealership to buy a new car. More

great experience My salesperson (aaron?) was very pleasant and knowledgeable about the vehicle I purchased. Overall, the dealership made the overall experience quick a My salesperson (aaron?) was very pleasant and knowledgeable about the vehicle I purchased. Overall, the dealership made the overall experience quick and easy. I would definitely buy from them again. More

Love my G90 Absolutely happy that I made this purchase . It’s a beautiful vehicle and people are constantly asking “what is this vehicle and where did u purchase Absolutely happy that I made this purchase . It’s a beautiful vehicle and people are constantly asking “what is this vehicle and where did u purchase it”. Of course I let them know Dublin Hyundai. More

Great Experience Fast, knowledgeable and friendly service. I am loving the car so far! The whole experience was wonderful, from walking in to signing the final paperwo Fast, knowledgeable and friendly service. I am loving the car so far! The whole experience was wonderful, from walking in to signing the final paperwork for my new car. More

Everything was good but the survey should be optional. A message to James Stewart and corporate headquarters: I get customer satisfaction is important but I think the survey should be optional. And if it i A message to James Stewart and corporate headquarters: I get customer satisfaction is important but I think the survey should be optional. And if it is optional, that message needs to be more apparent. I also don't think surveys take into account things that are out of the dealership/employees' control. I thought everything at the dealership was great - I'm forgetting everyone's name right now (the coffee hasn't done it's thing yet) but they were really helpful and nice. More

Calvin made it all better! After a bad experience at San Leandro Hyundai, I was thrilled by the fabulous customer service I received at Dublin Hyundai. I was able to get the exa After a bad experience at San Leandro Hyundai, I was thrilled by the fabulous customer service I received at Dublin Hyundai. I was able to get the exact car I wanted at what I considered a very fair price. My husband spoke to Calvin on the phone before I arrived to let him know about the difficulties I had had at the other dealership. I feel that Calvin went above & beyond to make sure that I was treated with respect and received a good deal. Everyone that I interacted with was friendly and professional. I walked out of Dublin Hyundai feeling great about my purchase and left the next day with the car of my dreams! More