Dublin Hyundai

Very bad After Sale Customer Service I purchased a 2015 Genesis from Dublin Hyundai, it was late in the evening and I had just got there before the dealership closed. The next day I noti I purchased a 2015 Genesis from Dublin Hyundai, it was late in the evening and I had just got there before the dealership closed. The next day I noticed that the rear driver side passenger door was missing the sun blind, (it was just inside the door, it was just missing the clip to hold it up.) That day I called the dealership and asked for my sales person he was busy with a guest so I left a message for a return call. This was the first of 9 phone calls over a week, out of which only one was returned. Finally when I did get hold of the sales person he told me he would have the service advisor call me, which did not happen and after following up he did get back to me. When I did talk to the service advisor he informed me that any work to repair the blind would have to be authorized by the sales department, at which time I was transferred back to sales and put on hold, this time a gentleman by the name of "Ibrahim" spoke with me and transferred the call back to the service advisor, the service advisor told me I could come in and he would inspect the car but if any work was required it would have to go back to the sales department. Given that I'm not local I told the service advisor that doesn't change anything and there's no point driving all the way there to not have it repaired, so he transferred me back to Ibrahim, Ibrahim was with a guest so the receptionist told me she would have him call me back. I waited three hours, once again no return call, so I called back again, the receptionist put me on hold, after five minutes she got back on the phone with me and said that Ibrahim said I needed to talk to the sales person but I said no I want to talk to Ibrahim since he had spoken with the service advisor and I did not want to have to go around in a circle again, at which time I was put on hold again. This time I was put on hold for 42 minutes after which somebody else picked up the phone and did not give me a name, I explained the situation to that person and he said. "what do I want?" and I said that I want the blind repaired given that it was not disclosed at the time of the sale that the blind was missing, if it were we would not be in this position. I bought a used car "As Is" but was not informed about the blind. He then proceeded to tell me that I should have inspected the car thoroughly and I exclaimed that I bought the car from the dealership where I expect to be treated professionally and that they would have inspected the car prior to sale given that I'm buying a Hyundai from a Hyundai dealership. I'm not a mechanic / technician. In addition the sales person checked to see if the repair could be done under warranty but unfortunately it was not covered according to the service department. So I reached out to customer relations. Customer relations replies by apologizing for the way the issue was handled but then tells me about their used car policy, but that they would like to resolve the issue but to do so they need to inspect the vehicle, so I agree and drive 2 hours to the dealership, would have been nice if they did that pre sale. Make matters worse their was no appointment made, then when service got through with the inspection they said customer relations would follow up, and you guessed it, that never happened. Then when I follow up by email she tells me it is not covered by warranty which I knew all along, then when I reply via email she then refuses to correspond via email and wants me to call the dealership. Finally she did respond and said that I need to deal with Ibrahim Yusuf, I asked her to give me his email but no response so I used their live support, they said they would follow up with the email, guess what, no follow up. In conclusion - In my experience Dublin Hyundai does not inspect their used car vehicles thoroughly, if there is something wrong with the car and you miss it and they miss it, giving them the benefit of the doubt that they miss it rather than just not disclose it, if you discover the issue after the sale even within 24 to 72 hours they're not going to take responsibility for it - That's their used car policy. You're now an owner, good luck and thanks, so you may think you're dealing with a main street professional Hyundai dealership thereby buying a car that is thoroughly inspected when in fact they don't. If you encounter an issue after the sale they will just blame you for not inspecting the car at the time of sale. Lastly even though you may spend over $22'000 which includes a warranty they will not fix the issue for you even if it just costs $291, because a policy is a policy, forget about the human being and the way you treat them. Forget about the fact that they don't inspect their used car vehicles. As a professional outfit one would think they would stand by their product, I mean we all know that when you buy a used car that after the fact things can go wrong but if something is wrong at the time of the sale it should be taken care of. More

Aggressive Salesman Yelled at Customer Over the Phone Over two weeks ago I inquired about a vehicle Inwas pre-approved to purchase using the AutoGravity app. After learning more about the vehicle and shop Over two weeks ago I inquired about a vehicle Inwas pre-approved to purchase using the AutoGravity app. After learning more about the vehicle and shopping around, I decided not to move forward with the purchase. I assumed the car had been sold and I was no longer thought of after TWO WEEKS without contact. That is until today when “WILL” called me out of the blue to ask if I still wanted to come in to check the car out. I politely declined and he practically blew a gasket. He yelled “WHY DIDNT YOU CALL ME AND TELL ME YOU DIDNT WANT THE CAR!!” I inquired who he thought he was to yell and chastise me on my phone and he continued to yell about how I “HADNT CALLED HIM” like some crazed ex-boyfriend. As I began to not-so-politely explain to Will that I didn’t owe him anything, much less a call about a car HE needed to sell, he hung up on my. If you are a woman or someone who respects women, I would highly suggest you find another dealership. I will be continuing my complaint with his supervisors ASAP. More

SOLD DEFECTED CAR THIS IS AN AWFUL PLACE TO SHOP AND UN-RESPONSIBLE. I BOUGHT 2018 HYUNDAI SONATA AND HAVE THEM DELIVER TO ME. HOWEVER, THEY MADE A BIG SCRATCH FROM THIS IS AN AWFUL PLACE TO SHOP AND UN-RESPONSIBLE. I BOUGHT 2018 HYUNDAI SONATA AND HAVE THEM DELIVER TO ME. HOWEVER, THEY MADE A BIG SCRATCH FROM THE BUMBER AND THEY HAVE TO RE-PAINTED LATER DURING THE WEEK. BUT DURING FEW DAYS DROVING THE CAR IN THE RAIN, I FOUND OUT THE WIPER BLADE ARE VERY ANNOYING SQUEAKING SOUND WHICH CAN COST YOU HEADACH IF DOING A LONG HOUR DRIVE IN THE RAIN AND I BROUGHT TO SERVICE ADVISER NAME PETER ESPINOZA WHICH IS AN xxxxxxx GUY. HE REFUSED TO HAVE A TECHNICIAN TO LOOK AT IT. AND BROUGHT THIS ISSUE BACK TO SALE GUY AARON VIKJORD TO HAVE THEM LOOK AT IT. LATER ON I CAME BACK PICK UP THE CAR, THE WORK ORDER HAVE NOT INDICATE ABOUT REVIEW THE NOISE OF THE WIPERBLADE AND DIFFERENT ADVISER HAVE NO IDEA THE PROBLEM. I HAVE VIDEO OF THE PROBLEM, BUT I CANNOT POST FROM HERE.. I HOPE I CAN SHARE THIS. BUT I WILL POSTED ON FACEBOOK PAGE AND HOPEFULLY PEOPLE BUYING ANY CAR HERE AT THEIR OWN RISK SAME AS MY EXPERIENCE. More

Great experience Every one that works here was awesome.it was a smooth transition.employees were very honest and helpful.they answer all my questions.I would suggest t Every one that works here was awesome.it was a smooth transition.employees were very honest and helpful.they answer all my questions.I would suggest this car dealership to buy a new car. More

great experience My salesperson (aaron?) was very pleasant and knowledgeable about the vehicle I purchased. Overall, the dealership made the overall experience quick a My salesperson (aaron?) was very pleasant and knowledgeable about the vehicle I purchased. Overall, the dealership made the overall experience quick and easy. I would definitely buy from them again. More

Love my G90 Absolutely happy that I made this purchase . It’s a beautiful vehicle and people are constantly asking “what is this vehicle and where did u purchase Absolutely happy that I made this purchase . It’s a beautiful vehicle and people are constantly asking “what is this vehicle and where did u purchase it”. Of course I let them know Dublin Hyundai. More

Great Experience Fast, knowledgeable and friendly service. I am loving the car so far! The whole experience was wonderful, from walking in to signing the final paperwo Fast, knowledgeable and friendly service. I am loving the car so far! The whole experience was wonderful, from walking in to signing the final paperwork for my new car. More

Everything was good but the survey should be optional. A message to James Stewart and corporate headquarters: I get customer satisfaction is important but I think the survey should be optional. And if it i A message to James Stewart and corporate headquarters: I get customer satisfaction is important but I think the survey should be optional. And if it is optional, that message needs to be more apparent. I also don't think surveys take into account things that are out of the dealership/employees' control. I thought everything at the dealership was great - I'm forgetting everyone's name right now (the coffee hasn't done it's thing yet) but they were really helpful and nice. More

Calvin made it all better! After a bad experience at San Leandro Hyundai, I was thrilled by the fabulous customer service I received at Dublin Hyundai. I was able to get the exa After a bad experience at San Leandro Hyundai, I was thrilled by the fabulous customer service I received at Dublin Hyundai. I was able to get the exact car I wanted at what I considered a very fair price. My husband spoke to Calvin on the phone before I arrived to let him know about the difficulties I had had at the other dealership. I feel that Calvin went above & beyond to make sure that I was treated with respect and received a good deal. Everyone that I interacted with was friendly and professional. I walked out of Dublin Hyundai feeling great about my purchase and left the next day with the car of my dreams! More

Purchase of car I came into the dealership knowing which car I wanted, as well as the price that I was willing to pay. I experienced no sales pressure, was professio I came into the dealership knowing which car I wanted, as well as the price that I was willing to pay. I experienced no sales pressure, was professionally treated, and felt comfortable with the purchase at all times. More