Downtown Ford Sales

Sales staff was good however they reviewed my trade in and tried to low ball me because the hood was out of alignment, that’s 10 minutes and a wrench to fix, missing head rest, which was in the trunk and and tried to low ball me because the hood was out of alignment, that’s 10 minutes and a wrench to fix, missing head rest, which was in the trunk and some paint on vendor that needed buffed out, maybe 30 minutes with a buffer would fix. I almost left, petty little stuff was all they could find. Meanwhile they only had one key for the new vehicle which is a significant cost to replace and it wasn’t disclosed until after the sale and it was like. Sorry can’t help you. More

Overall car buying experience was seamless and easy. Moukda the Sales Consultant was friendly, knowledgeable by answering all my questions, and transparent reviewing the documents. If you’re in the mark Moukda the Sales Consultant was friendly, knowledgeable by answering all my questions, and transparent reviewing the documents. If you’re in the market to purchase a car look no further than visiting Downtown Ford on 1535 Howe Avenue and ask for Moukda! She will ensure you have an easy buying experience and will provide follow up to ensure satisfaction! Her level of her customer service is exceptional and led me to making a purchase. More

Richard was amazing! Found the exact vehicle I was looking for and walked me through the process. Got a great price and even delivered to my home. Highly recommend this l Found the exact vehicle I was looking for and walked me through the process. Got a great price and even delivered to my home. Highly recommend this location!! More

Recently purchased an F250 and had a great experience with the Downtown Ford on Howe Ave. We did our test drive with Liliana and Chris and Simon handled the final purchase, all were very courteous and pr with the Downtown Ford on Howe Ave. We did our test drive with Liliana and Chris and Simon handled the final purchase, all were very courteous and professional. I would highly recommend this dealership and appreciate their time and efforts to complete the purchase. Their service staff was also very quick and responsive with some follow up questions I had. Thanks again to all! More

Excellent customer service - will definitely shop for future trucks here. I have bought many cars over the years and this was likely my best experience yet! future trucks here. I have bought many cars over the years and this was likely my best experience yet! More

Thank you, Ivan, for the good service and for helping to make my dream come true! make my dream come true! More

Clean. Responsive. Thoroughly answers all questions. Stuck to our agreed price. Very easy to navigate purchase Responsive. Thoroughly answers all questions. Stuck to our agreed price. Very easy to navigate purchase More

My salesman was good, however the communication about everything with everyone else has been poor to say the least. Took about a week to get my warranty cancelled because the finance manager wasn’t in I everything with everyone else has been poor to say the least. Took about a week to get my warranty cancelled because the finance manager wasn’t in I was told. Worst of all is I was sold a LoJak for $995 and when I got home and downloaded the app it shows it’s not installed. I notify the manager and was told I would hear something real soon from the installer to come to me for the “repair” I sent many screenshots proving this isn’t even installed and at this point don’t even want it and would like a refund for feeling like I been robbed and nothing but run a round. I bought my vehicle 10/6 and not an update about it. I want my money back for a product that’s never been installed and have been lied to about. Also was given a “due bill” with some dents that are suppose to be taken care of by the dealer and I have not heard a word about. Keep in mind I am about 70 miles one way and had to go pick up the 2nd key that was not given to me or found on the day of purchase. Extremely frustrating will not recommend. More

Lily was my sales person she I was grateful to have her as my sales person. She was very thoughtful and followed up throughout the process from ordering, vehicle production update, and delivery. Sale proce as my sales person. She was very thoughtful and followed up throughout the process from ordering, vehicle production update, and delivery. Sale process was smooth and timely. I am very satisfied with my purchase! Thank you Lily for a year and a few months of work and keeping me posted on updates with my vehicle order. More

We were looking for a Maverick hybrid pickup in the Fresno area and were disappointed in the lack of availability...anywhere. Plus if there was one to be found, there was an added 10K markup to the li Fresno area and were disappointed in the lack of availability...anywhere. Plus if there was one to be found, there was an added 10K markup to the list price! A quick internet search located one here at Downtown Ford Sacramento and, since it was Sunday, I didn't have much hope in getting it. So through the internet Chat, I asked that someone call me. Within 5 minutes or less, Nich Terrasi called. I told Nick that I really wanted to come and look at the truck and we fully intended to purchase...if the deal was right. He gave me assurances that he would hold the truck until we arrived. With that, my wife, my dog and I loaded into our Prius and drove 2 1/2 hours from Fresno to Sacramento. Nick hooked us up with Dru and we finalized the transaction. But we were not done! I wanted to sell the Prius myself but my wife asked Dru what he thought it was worth since the give free valuations on used cars. I got a much better than expected offer for the Prius, and considering what I would need to do to sell it myself, our Prius became part of the deal. So, bottom line, we got what I considered an excellent deal, sold the Prius, got a new hybrid Maverick (42.6 MPG by the way!!!) and went on our way back to Fresno. We were tired and it was evening, but I would do it all over again. Nick and Dru were golden in there ability to help with all our concerns, met us on all of our requests, didn't try to load us up with with services we didn't need or want. They just made an honest deal which satisfied us all. We couldn't ask for a better experience...period! More