Dover Dodge Chrysler Jeep

Great After having my 2014 Jeep Cherokee bought back buy Chrysler because of the Lemon Law, I was sceptacl about getting into another Chrysler product. Joe After having my 2014 Jeep Cherokee bought back buy Chrysler because of the Lemon Law, I was sceptacl about getting into another Chrysler product. Joe Ponzio took me on a few test drives of different models. After I drove the Durango I had him run some numbers on it. When those numbers came back better than expected, I signed for the truck that night. I came back the next night to pick up the vehicle on tight time schedule and he had all the paperwork ready to go and got me out of the dealership very fast. More

Great New Chrysler Thanks to Justin for making the lease of the 2015 Chrysler 200C within my reach. Justin searched to find the color and features I wanted and made the Thanks to Justin for making the lease of the 2015 Chrysler 200C within my reach. Justin searched to find the color and features I wanted and made the experience positive.. When I picked up my vehicle, Justin had it all ready and spent time with me going over all the electronics and features of the car. I drove off the lot feeling confident and very happy. More

great Great salesman and dealer, hope to do business again in the future thanks for a positive exoerience, have a happy holidays and a happy new year Great salesman and dealer, hope to do business again in the future thanks for a positive exoerience, have a happy holidays and a happy new year More

New RAM for me. Rob Stirling is a friendly knowledgeable sales person who explained the options available to me, so I could get behind the wheel of a new Ram 1500. Rob Stirling is a friendly knowledgeable sales person who explained the options available to me, so I could get behind the wheel of a new Ram 1500. Thanks Rob!!! More

Perfect Many thanks for creating an experience which removed the stress from buying a car and turned it into a perfect ,,positive, exciting experience which Many thanks for creating an experience which removed the stress from buying a car and turned it into a perfect ,,positive, exciting experience which was truly appreciated. More

Positive experience buying a new Dodge Journey Buying a car is never easy especially since you have to "jump out of a bunch of money"... At Dover Dodge we've met Jack and he made "the process" smo Buying a car is never easy especially since you have to "jump out of a bunch of money"... At Dover Dodge we've met Jack and he made "the process" smooth and swift. Even though due to a specificity of our work we had to be back and forth at the dealership he was quite patient and we didn't feel a pressure to make any promises nor he tried to "pull" some money for a deposit on car we expected to get, the thing that many dealers would do to you when you trying to say "I'll be back...". Instead whole process was based on , so to speak, mutual trust and I am sure it affected our final decision to "go ahead" with a purchase then and there. What distinguished Jack from other salesmen we've met through the years ( it was our 3rd brand new car not to mention used b4 that) was that after actual purchase he did not make us feel like all of the sudden we are not welcomed anymore. He helped us all the way till we were ready to leave with the car. Also the next day when we had to work out some insurance issues (due to financial agreement details we finally had to purchase a different one from what we had) he did what he could to be helpful. PS I think it is worth to mention that at the time of signing up all the paperwork , Mr. Eddie from finance dept. patiently helped us to understand all additions to a standard deal and worked with us on some details so we could for example adjust extended warranty to our needs (yearly mileage) what lowered its actual cost. More

Flawless Kevin Zidlick was the best. He identified my needs and we were able to expedite a fast and fair deal. This is my second purchase from Kevin and it won Kevin Zidlick was the best. He identified my needs and we were able to expedite a fast and fair deal. This is my second purchase from Kevin and it wont be my last. More

Horrible Service and LEMON cars Bought a Brand New Jeep Cherokee 2014 from Dover Dodge and Jeep, WORST MISTAKE EVER! Since I drove it off the lot the windshield fluid pump/motor was Bought a Brand New Jeep Cherokee 2014 from Dover Dodge and Jeep, WORST MISTAKE EVER! Since I drove it off the lot the windshield fluid pump/motor was non functional, so I'm not able to clean off my windshield. I took the car in for service thinking it was a quick, easy fix, after all it is a brand new car, but that was not the case. Long story short, It's 3 weeks later and 2 service appointments later, countless phone calls, and still not motor... apparently it's on back order nationwide. Tried calling the dealership to ask about options regarding the above matter, they said they cant do anything that the car is under warranty. So here I am, still driving a car that is supposed to be NEW but is not functional and not safe to drive, and no one at the dealership gives a crap. On top of that I received a bill from the bank for excessive wear and tear for $747, which was supposed to be forgiven by Dover Jeep as an incentive for trading in my old Jeep for a new one and now they DON'T want to have anything to do with that and are telling me that I'm responsible to pay. They have stopped returning calls and never pick up their phone! The only way I was able to speak with someone there was when I filed a complaint through JEEP (the actual company) and they called the dealership and got them on the phone for me. So DON'T waist your time or money, Go somewhere else. The worst dealership by far with rude, arrogant, careless sales people and managers is DOVER DODGE AND JEEP!!!! More

We will be back After a frustrating day visiting other dealerships including one that employs a brazen bait and switch internet pricing ploy to get customers, came wi After a frustrating day visiting other dealerships including one that employs a brazen bait and switch internet pricing ploy to get customers, came with my family looking to purchase a reliable used Jeep Cherokee model for our son, who is moving out of state soon. Was greeted warmly by J.C. who proceeded to walk us to vehicles that might fit the bill and in our price range. J.C. expertly demonstrated the key features of the model we ended up purchasing - and knew the history of the vehicle because it was a previous client of his who had just traded it in. The test drive was enjoyable - we put vehicle through it's paces unaccompanied which allowed us unfettered access and time to decide if this model was for us. Price negotiation was fair and above board - no hidden mark ups, no extended offer/counteroffer rounds. And Dover Dodge took a personal check - no bank check and time delays in transaction. From walk-in to drive away took about 2.5 hours. Everyone was polite, professional and friendly and made the experience a positive one for our family. More