Doug Smith Chrysler Dodge Jeep Ram

The absolute worst company I've ever dealt with. I turned in my leased Jeep in perfect condition. Their rep who initially took the keys and did the walkaround check even commented on how perfectly clean it w in my leased Jeep in perfect condition. Their rep who initially took the keys and did the walkaround check even commented on how perfectly clean it was. I signed the mileage paper, gave them the keys, and that was it. 2 weeks later I get hit with a bill for a dent and scratch on the back right of the car. The driver who took the jeep from the dealership to Ally to be "reviewed" crashed the jeep (scratched/dented the back right of the car). Guess who they blamed? Me. I reached out to my original sales rep and asked for him to help me get this issue to his manager, etc or whoever could help me. His response: "Sorry, this has nothing to do with us". He wouldn't even push my issue up to management. More

Worst Customer Service EVER!! I have Jeep and took it for oil service and they forgot gasket and all oil came out before left parking lot. Car was smoking and when I took it back they advised we won’t charge oil service and they forgot gasket and all oil came out before left parking lot. Car was smoking and when I took it back they advised we won’t charge you for this??? Comedy, that they even said that. Don’t take your car to Doug Smith Anything!!! More

If you like being treated like @#$%, go to Doug Smith Jeep Just the worst possible experience. Treated as if they're doing me a favor. I brought my Jeep in for warranty work and was going to have a variety of Just the worst possible experience. Treated as if they're doing me a favor. I brought my Jeep in for warranty work and was going to have a variety of non-warranty items repaired. As I stood at the service writers desk being ignored I decided to take my cash pay work elsewhere. The additional work needed was north of $1,000 and I needed it done, but in good conscience could not hand them my hard earned money. With they're attitude, they can have my warranty work and that's it. I'll drive to next nearest dealer. I'm not asking to be entertained when I bring my vehicle in for service but common decency and a minimum of professional interaction are expected. More

Terrible experience here today. Last week I had Factory recall work done on my Durango. That same night found that my rear seat warmers were broken and would not stay on. (Although used the night before). recall work done on my Durango. That same night found that my rear seat warmers were broken and would not stay on. (Although used the night before). So I took it back to have it looked at, Because when I went in they worked and left with them broken. Now it’s $600 + labor to fix! (Not paying because obviously they don’t want me to keep bringing my vehicle back). Even worse I still had to pay the $98.46 to have them diagnose their mistake. More

Stay away! Radiator repair that was supposed to take a day took nine days. Called after two days - we'll check and call you right back. Same response for the n Radiator repair that was supposed to take a day took nine days. Called after two days - we'll check and call you right back. Same response for the next FOUR days - zero return calls. Finally got the manager involved and found that more repairs were needed and the part would take two extra days. Finally got the vehicle back. Horrible experience. More

I have been a repeat customer at Doug Smith and have always been so happy with our experience. Gabe Smith was so helpful with the purchase of my new Jeep and treated us like family. always been so happy with our experience. Gabe Smith was so helpful with the purchase of my new Jeep and treated us like family. More

Dough Smith America Fork My buying jeep here was the fairest deal i have ever had in 60 years of buying cars and trucks, my sales person Yvonne treated me great and i will be My buying jeep here was the fairest deal i have ever had in 60 years of buying cars and trucks, my sales person Yvonne treated me great and i will be back when ready too buy again, my wife said it the first time she felt like we were not taken advantage of. Thanks Dough and Yvonne . More

Great Service - Thank you Pedram We Truly love our Ram Truck- Pedram Aram helped us out. He was not pushy and didn't play the back and forth game from the Manager to us with dealing w We Truly love our Ram Truck- Pedram Aram helped us out. He was not pushy and didn't play the back and forth game from the Manager to us with dealing with price offers. He was quick and friendly and professional. Thank you Pedram !!! More

Amazing customer service We bought our first car from Doug Smith, and Andy was our salesman. He was so helpful and professional. Our schedule changed and we had to get things We bought our first car from Doug Smith, and Andy was our salesman. He was so helpful and professional. Our schedule changed and we had to get things done that day. He was very patient and so nice to help us. He made us feel important and didn’t rush us in any way. He stayed after hours to help ya finish up and make sure we were ready before we left. More